I get the following message on the device manager CD
icon. needless to say uninstalling, plug and play etc has
not worked (the CD works on boot-up). Any ideas will be
gratefully received before I carry out a complete
reinstall. details of the system are below.
"Windows cannot start this hardware device because its
configuration information (in the registry) is incomplete
or damaged. (Code 19)"
System:
Sony via GRT360ZG laptop running XP home with SP2 (beta)
upgrade.

Hi

First, update the mobo BIOS and chipset drivers from Sony website
AFTER UPDATED THE BIOS and chipset drivers, boot into BIOS and load setup default then save and exit
Restart the computer and boot in safe mode by pressing F8 key, login as administrator
Go to device manager and uninstall the DVD combo drive then reboot
After reboot, windows should find new hardware and install the drivers for the DVD combo drive
If the symptom persists, go to http://support.microsoft.com/default.aspx?scid=kb;[LN];q31406

You may also try to download the latest XP compatible DVD combo drive drivers for your laptop model from the sony website

Hope it helps

Pete


----- ElctrricMike wrote: ----

I get the following message on the device manager CD
icon. needless to say uninstalling, plug and play etc has
not worked (the CD works on boot-up). Any ideas will be
gratefully received before I carry out a complete
reinstall. details of the system are below
"Windows cannot start this hardware device because its
configuration information (in the registry) is incomplete
or damaged. (Code 19)
System
Sony via GRT360ZG laptop running XP home with SP2 (beta)
upgrade

To be properly configured you will need XP drivers

If they cant be found, take it back to the store and get one with XP drivers on a disk

Win XP will not play DVD movies unless you have some DVD codecs, need to get Win DVD or another application to make this possibly

Stupid thing is, once you have those Codecs, you will be able to play DVD movies in Windows Media Player - go figure.

many thanks peter, followed your advice and the last bit
(altered the registry) fixed the problem.
regards mike
>-----Original Message-----
>Hi,
>
>First, update the mobo BIOS and chipset drivers from
Sony website.
>AFTER UPDATED THE BIOS and chipset drivers, boot into
BIOS and load setup default then save and exit.
>Restart the computer and boot in safe mode by pressing
F8 key, login as administrator.
>Go to device manager and uninstall the DVD combo drive
then reboot.
>After reboot, windows should find new hardware and
install the drivers for the DVD combo drive.
>If the symptom persists, go to
http://support.microsoft.com/default.aspx?scid=kb;
[LN];q314060
>
>You may also try to download the latest XP compatible
DVD combo drive drivers for your laptop model from the
sony website.
>
>Hope it helps.
>
>Peter
>
>
>
> ----- ElctrricMike wrote: -----
>
> I get the following message on the device manager
CD
> icon. needless to say uninstalling, plug and play
etc has
> not worked (the CD works on boot-up). Any ideas
will be
> gratefully received before I carry out a complete
> reinstall. details of the system are below.
> "Windows cannot start this hardware device because
its
> configuration information (in the registry) is
incomplete
> or damaged. (Code 19)"
> System:
> Sony via GRT360ZG laptop running XP home with SP2
(beta)
> upgrade.
>
>.
>