I have widows XP Home Edition with SP3 on a Dell 8200 machine. It has two cd
drives; a Samsung DVD-ROM and a SONY CD_RW. I can't get any software e.g.
windows explorer, to see them. When I use Device Manager they are listed and
are considered to be working properly. The only way I can get it to work is
to reboot the machine with a disk in the drive. Then I can get a list of
what's on the CD when
using windows explorer. I've used the trick of using regedit to remove an
upper and lower filter but that doesn't help. I am using Norton 360 if that
matters.
--
Danny

"DaninRome" wrote:

> I have widows XP Home Edition with SP3 on a Dell 8200 machine. It has two cd
> drives; a Samsung DVD-ROM and a SONY CD_RW. I can't get any software e.g.
> windows explorer, to see them. When I use Device Manager they are listed and
> are considered to be working properly. The only way I can get it to work is
> to reboot the machine with a disk in the drive. Then I can get a list of
> what's on the CD when
> using windows explorer. I've used the trick of using regedit to remove an
> upper and lower filter but that doesn't help. I am using Norton 360 if that
> matters.
> --
> Danny

Looks like this is a known issue with Norton 360, see:

http://www.symantec.com/norton/suppo...353EN&ln=en_US

Contact Symantec Technical Support since you have already tried deleting the
upper and lower filters to no avail.

Better yet; get rid of everything Norton on your computer. It'll run much
better without all that bloatware.

"Mark Adams" <(E-Mail Removed)> schrieb im Newsbeitrag
news:AAF6F25C-C068-441E-8295-(E-Mail Removed)...
>
>
> "DaninRome" wrote:
>
>> I have widows XP Home Edition with SP3 on a Dell 8200 machine. It has two
>> cd
>> drives; a Samsung DVD-ROM and a SONY CD_RW. I can't get any software e.g.
>> windows explorer, to see them. When I use Device Manager they are listed
>> and
>> are considered to be working properly. The only way I can get it to work
>> is
>> to reboot the machine with a disk in the drive. Then I can get a list of
>> what's on the CD when
>> using windows explorer. I've used the trick of using regedit to remove an
>> upper and lower filter but that doesn't help. I am using Norton 360 if
>> that
>> matters.
>> --
>> Danny
>
> Looks like this is a known issue with Norton 360, see:
>
> http://www.symantec.com/norton/suppo...353EN&ln=en_US
>
> Contact Symantec Technical Support since you have already tried deleting
> the
> upper and lower filters to no avail.
>
> Better yet; get rid of everything Norton on your computer. It'll run much
> better without all that bloatware.