I am working on a Windows 2000 (SP4 w/ updates) server. The cd-rom drive
will not read a disk. Always prompts with "Please insert a disk." The
Device Manager sees the drive. Removable storage/Physical sees the drive.
Disk Manager sees the drive. Windows Explorer sees the drive, but once I
select it, I get the "insert disk" prompt.

I have removed and reinstalled several times. I have tried multiple drives:
two different IDE drives on both the Primary and Secondary channels. I have
tried a SCSI drive. All have same symptom. I've removed the UpperFilters
and LowerFilters in the registry for the CD rom (Article ID : 270008).

I feel like I'm missing something right in front of me, but I can't figure
it out. Any thoughts would be appreciated.

Thanks,

Todd

Does the optical drive work on another PC?

If not, it might be time to replace the drive.
--
Cari (MS-MVP)
Printing & Imaging
http://www.coribright.com/windows



"ToddC" <(E-Mail Removed)> wrote in message
news:E53B69F2-6D32-49D3-A3C7-(E-Mail Removed)...
>I am working on a Windows 2000 (SP4 w/ updates) server. The cd-rom drive
> will not read a disk. Always prompts with "Please insert a disk." The
> Device Manager sees the drive. Removable storage/Physical sees the drive.
> Disk Manager sees the drive. Windows Explorer sees the drive, but once I
> select it, I get the "insert disk" prompt.
>
> I have removed and reinstalled several times. I have tried multiple
> drives:
> two different IDE drives on both the Primary and Secondary channels. I
> have
> tried a SCSI drive. All have same symptom. I've removed the UpperFilters
> and LowerFilters in the registry for the CD rom (Article ID : 270008).
>
> I feel like I'm missing something right in front of me, but I can't figure
> it out. Any thoughts would be appreciated.
>
> Thanks,
>
> Todd
>

Thanks for the response, but all three drives that I have tried (2 IDE, 1
SCSI) all work fine in other systems...

TC

"Cari (MS-MVP)" wrote:

> Does the optical drive work on another PC?
>
> If not, it might be time to replace the drive.
> --
> Cari (MS-MVP)
> Printing & Imaging
> http://www.coribright.com/windows
>
>
>
> "ToddC" <(E-Mail Removed)> wrote in message
> news:E53B69F2-6D32-49D3-A3C7-(E-Mail Removed)...
> >I am working on a Windows 2000 (SP4 w/ updates) server. The cd-rom drive
> > will not read a disk. Always prompts with "Please insert a disk." The
> > Device Manager sees the drive. Removable storage/Physical sees the drive.
> > Disk Manager sees the drive. Windows Explorer sees the drive, but once I
> > select it, I get the "insert disk" prompt.
> >
> > I have removed and reinstalled several times. I have tried multiple
> > drives:
> > two different IDE drives on both the Primary and Secondary channels. I
> > have
> > tried a SCSI drive. All have same symptom. I've removed the UpperFilters
> > and LowerFilters in the registry for the CD rom (Article ID : 270008).
> >
> > I feel like I'm missing something right in front of me, but I can't figure
> > it out. Any thoughts would be appreciated.
> >
> > Thanks,
> >
> > Todd
> >
>
>
>

On the PC where it won't work, do other IDE devices work fine on the same
IDE Controller?

Is there another device already on that IDE Controller.... I'm presuming you
have checked the jumpers at the rear of the drive.
--
Cari (MS-MVP)
Printing & Imaging
http://www.coribright.com/windows



"ToddC" <(E-Mail Removed)> wrote in message
news:CE322FEA-89F8-4CCE-BF75-(E-Mail Removed)...
> Thanks for the response, but all three drives that I have tried (2 IDE, 1
> SCSI) all work fine in other systems...
>
> TC
>
> "Cari (MS-MVP)" wrote:
>
>> Does the optical drive work on another PC?
>>
>> If not, it might be time to replace the drive.
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>> http://www.coribright.com/windows
>>
>>
>>
>> "ToddC" <(E-Mail Removed)> wrote in message
>> news:E53B69F2-6D32-49D3-A3C7-(E-Mail Removed)...
>> >I am working on a Windows 2000 (SP4 w/ updates) server. The cd-rom
>> >drive
>> > will not read a disk. Always prompts with "Please insert a disk." The
>> > Device Manager sees the drive. Removable storage/Physical sees the
>> > drive.
>> > Disk Manager sees the drive. Windows Explorer sees the drive, but once
>> > I
>> > select it, I get the "insert disk" prompt.
>> >
>> > I have removed and reinstalled several times. I have tried multiple
>> > drives:
>> > two different IDE drives on both the Primary and Secondary channels. I
>> > have
>> > tried a SCSI drive. All have same symptom. I've removed the
>> > UpperFilters
>> > and LowerFilters in the registry for the CD rom (Article ID : 270008).
>> >
>> > I feel like I'm missing something right in front of me, but I can't
>> > figure
>> > it out. Any thoughts would be appreciated.
>> >
>> > Thanks,
>> >
>> > Todd
>> >
>>
>>
>>

Also, try booting from a DOS floppy and see if they work there.

--

-GJC [MS Windows SDK MVP]
-Software Consultant (Embedded systems and Real Time Controls)
- http://www.mvps.org/ArcaneIncantations/consulting.htm
-(E-Mail Removed)


"Cari (MS-MVP)" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> On the PC where it won't work, do other IDE devices work fine on the same
> IDE Controller?
>
> Is there another device already on that IDE Controller.... I'm presuming you
> have checked the jumpers at the rear of the drive.
> --
> Cari (MS-MVP)
> Printing & Imaging
> http://www.coribright.com/windows
>
>
>
> "ToddC" <(E-Mail Removed)> wrote in message
> news:CE322FEA-89F8-4CCE-BF75-(E-Mail Removed)...
> > Thanks for the response, but all three drives that I have tried (2 IDE, 1
> > SCSI) all work fine in other systems...
> >
> > TC
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> Does the optical drive work on another PC?
> >>
> >> If not, it might be time to replace the drive.
> >> --
> >> Cari (MS-MVP)
> >> Printing & Imaging
> >> http://www.coribright.com/windows
> >>
> >>
> >>
> >> "ToddC" <(E-Mail Removed)> wrote in message
> >> news:E53B69F2-6D32-49D3-A3C7-(E-Mail Removed)...
> >> >I am working on a Windows 2000 (SP4 w/ updates) server. The cd-rom
> >> >drive
> >> > will not read a disk. Always prompts with "Please insert a disk." The
> >> > Device Manager sees the drive. Removable storage/Physical sees the
> >> > drive.
> >> > Disk Manager sees the drive. Windows Explorer sees the drive, but once
> >> > I
> >> > select it, I get the "insert disk" prompt.
> >> >
> >> > I have removed and reinstalled several times. I have tried multiple
> >> > drives:
> >> > two different IDE drives on both the Primary and Secondary channels. I
> >> > have
> >> > tried a SCSI drive. All have same symptom. I've removed the
> >> > UpperFilters
> >> > and LowerFilters in the registry for the CD rom (Article ID : 270008).
> >> >
> >> > I feel like I'm missing something right in front of me, but I can't
> >> > figure
> >> > it out. Any thoughts would be appreciated.
> >> >
> >> > Thanks,
> >> >
> >> > Todd
> >> >
> >>
> >>
> >>
>
>

*! I figured out the problem. I tried yet another drive (my fourth), and it
worked. Must be that the native Windows 2000 driver is very particular about
the drive. The other drives did not have Windows 2000 specific drivers
(neither does this one that works - LG), but some manufacturers (like
Toshiba) said that all of their ATAPI drives work with Windows 2000. Not
this one that I have.

In any case, thanks for the responses.

ToddC


"ToddC" wrote:

> I am working on a Windows 2000 (SP4 w/ updates) server. The cd-rom drive
> will not read a disk. Always prompts with "Please insert a disk." The
> Device Manager sees the drive. Removable storage/Physical sees the drive.
> Disk Manager sees the drive. Windows Explorer sees the drive, but once I
> select it, I get the "insert disk" prompt.
>
> I have removed and reinstalled several times. I have tried multiple drives:
> two different IDE drives on both the Primary and Secondary channels. I have
> tried a SCSI drive. All have same symptom. I've removed the UpperFilters
> and LowerFilters in the registry for the CD rom (Article ID : 270008).
>
> I feel like I'm missing something right in front of me, but I can't figure
> it out. Any thoughts would be appreciated.
>
> Thanks,
>
> Todd
>