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To, CC, and BCC fields autopopulates with random user

 
 
Barry
Guest
Posts: n/a
 
      19th Oct 2009
We're in an Exchange 2007 SP1 environment. Our users are on Windows XP SP2
using Office 2003. I have one particular user, we'll call him UserA, in our
firm of about 300 people who randomly receives email from other users in the
firm. He first received two emails within about 1 week of each other. One
time his username showed up in the To: field, the other time he showed up in
the Bcc: field. UserA called UserB and asked why the email was sent to him.
UserB said that he didn't send anything to UserA. For the first 5 times, I
decided UserA's emails must be due to typos and being mistakenly selected. I
asked UserA to forward all of his emails to me that weren't actually meant
for him and now I'm up to 27 emails. His username is not easy to fill in by
accident. There is no pattern with the people that have sent UserA emails.
Out of 27 emails, 23 people are unique, and only two people have shown up
twice. This has been happening for about 6 months now. Sometimes UserA will
get 3 random emails in a single day, sometimes he doesn't get one for two
weeks.
I'm not sure if his username populates before or after the email has been
sent. But if I check Message Tracking, I can see that the email was sent to
him as if he was selected on purpose. I don't see anything out of the
ordinary.
Anyone ever seen this problem before?

Thanks,
Barry
 
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Diane Poremsky [MVP]
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Posts: n/a
 
      19th Oct 2009
Are the senders adding UserA to the messages? Could he be on a DL list or a
delegate of the intended?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

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"Barry" <(E-Mail Removed)> wrote in message
news:FEFF2D23-20F4-4214-B5CC-(E-Mail Removed)...
> We're in an Exchange 2007 SP1 environment. Our users are on Windows XP SP2
> using Office 2003. I have one particular user, we'll call him UserA, in
> our
> firm of about 300 people who randomly receives email from other users in
> the
> firm. He first received two emails within about 1 week of each other. One
> time his username showed up in the To: field, the other time he showed up
> in
> the Bcc: field. UserA called UserB and asked why the email was sent to
> him.
> UserB said that he didn't send anything to UserA. For the first 5 times, I
> decided UserA's emails must be due to typos and being mistakenly selected.
> I
> asked UserA to forward all of his emails to me that weren't actually meant
> for him and now I'm up to 27 emails. His username is not easy to fill in
> by
> accident. There is no pattern with the people that have sent UserA emails.
> Out of 27 emails, 23 people are unique, and only two people have shown up
> twice. This has been happening for about 6 months now. Sometimes UserA
> will
> get 3 random emails in a single day, sometimes he doesn't get one for two
> weeks.
> I'm not sure if his username populates before or after the email has been
> sent. But if I check Message Tracking, I can see that the email was sent
> to
> him as if he was selected on purpose. I don't see anything out of the
> ordinary.
> Anyone ever seen this problem before?
>
> Thanks,
> Barry


 
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Barry
Guest
Posts: n/a
 
      20th Oct 2009
Thanks for the response Diane.

The senders aren't purposely adding UserA. In fact, they are rather
surprised when UserA calls them asking why the email was sent to him. In most
cases they have only selected one intended recipient (sometimes two) and then
UserA randomly shows up in one of the other To/CC/BCC fields. My gut feeling
is that UserA shows up in one of the fields after the "Send" button has been
clicked. I only say that because you would hope when one of the 27 emails
were being sent, someone would have noticed an extra name being added to
their email. But I can't verify that for certain.

UserA doesn't appear as a delegate for any of the people sending or
receiving an email. He's also not in any distribution lists except for All
Personnel, but everyone in the firm is in that list.

"Diane Poremsky [MVP]" wrote:

> Are the senders adding UserA to the messages? Could he be on a DL list or a
> delegate of the intended?
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> Do you keep Outlook open 24/7? Vote in our poll:
> http://forums.slipstick.com/showthread.php?t=22205
>
> "Barry" <(E-Mail Removed)> wrote in message
> news:FEFF2D23-20F4-4214-B5CC-(E-Mail Removed)...
> > We're in an Exchange 2007 SP1 environment. Our users are on Windows XP SP2
> > using Office 2003. I have one particular user, we'll call him UserA, in
> > our
> > firm of about 300 people who randomly receives email from other users in
> > the
> > firm. He first received two emails within about 1 week of each other. One
> > time his username showed up in the To: field, the other time he showed up
> > in
> > the Bcc: field. UserA called UserB and asked why the email was sent to
> > him.
> > UserB said that he didn't send anything to UserA. For the first 5 times, I
> > decided UserA's emails must be due to typos and being mistakenly selected.
> > I
> > asked UserA to forward all of his emails to me that weren't actually meant
> > for him and now I'm up to 27 emails. His username is not easy to fill in
> > by
> > accident. There is no pattern with the people that have sent UserA emails.
> > Out of 27 emails, 23 people are unique, and only two people have shown up
> > twice. This has been happening for about 6 months now. Sometimes UserA
> > will
> > get 3 random emails in a single day, sometimes he doesn't get one for two
> > weeks.
> > I'm not sure if his username populates before or after the email has been
> > sent. But if I check Message Tracking, I can see that the email was sent
> > to
> > him as if he was selected on purpose. I don't see anything out of the
> > ordinary.
> > Anyone ever seen this problem before?
> >
> > Thanks,
> > Barry

>
> .
>

 
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Diane Poremsky [MVP]
Guest
Posts: n/a
 
      20th Oct 2009
The only way to add a name at/after sending is via rules, VBA, or an addin.
A DL or delegate can slip it in at sending, otherwise it would be more of a
typo- the sender is sending to someone with a similar name and it resolves
to UserA.

What version of Exchange? Is there any pattern to the messages UserA gets?
Ie, all mail sent to UserD, all mail from UserB, all mail to people under
ManagerC. If so, it could be set on the server - in most cases, it would be
all or nothing to/from a person or group but with Exchange 2007 or some
server utilities, it could be filtered so only mail with certain words in
the subject or body is sent to him.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

"Barry" <(E-Mail Removed)> wrote in message
news:13AF5A3B-653A-4BF8-9517-(E-Mail Removed)...
> Thanks for the response Diane.
>
> The senders aren't purposely adding UserA. In fact, they are rather
> surprised when UserA calls them asking why the email was sent to him. In
> most
> cases they have only selected one intended recipient (sometimes two) and
> then
> UserA randomly shows up in one of the other To/CC/BCC fields. My gut
> feeling
> is that UserA shows up in one of the fields after the "Send" button has
> been
> clicked. I only say that because you would hope when one of the 27 emails
> were being sent, someone would have noticed an extra name being added to
> their email. But I can't verify that for certain.
>
> UserA doesn't appear as a delegate for any of the people sending or
> receiving an email. He's also not in any distribution lists except for All
> Personnel, but everyone in the firm is in that list.
>
> "Diane Poremsky [MVP]" wrote:
>
>> Are the senders adding UserA to the messages? Could he be on a DL list or
>> a
>> delegate of the intended?
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-(E-Mail Removed)
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>>
>> Do you keep Outlook open 24/7? Vote in our poll:
>> http://forums.slipstick.com/showthread.php?t=22205
>>
>> "Barry" <(E-Mail Removed)> wrote in message
>> news:FEFF2D23-20F4-4214-B5CC-(E-Mail Removed)...
>> > We're in an Exchange 2007 SP1 environment. Our users are on Windows XP
>> > SP2
>> > using Office 2003. I have one particular user, we'll call him UserA, in
>> > our
>> > firm of about 300 people who randomly receives email from other users
>> > in
>> > the
>> > firm. He first received two emails within about 1 week of each other.
>> > One
>> > time his username showed up in the To: field, the other time he showed
>> > up
>> > in
>> > the Bcc: field. UserA called UserB and asked why the email was sent to
>> > him.
>> > UserB said that he didn't send anything to UserA. For the first 5
>> > times, I
>> > decided UserA's emails must be due to typos and being mistakenly
>> > selected.
>> > I
>> > asked UserA to forward all of his emails to me that weren't actually
>> > meant
>> > for him and now I'm up to 27 emails. His username is not easy to fill
>> > in
>> > by
>> > accident. There is no pattern with the people that have sent UserA
>> > emails.
>> > Out of 27 emails, 23 people are unique, and only two people have shown
>> > up
>> > twice. This has been happening for about 6 months now. Sometimes UserA
>> > will
>> > get 3 random emails in a single day, sometimes he doesn't get one for
>> > two
>> > weeks.
>> > I'm not sure if his username populates before or after the email has
>> > been
>> > sent. But if I check Message Tracking, I can see that the email was
>> > sent
>> > to
>> > him as if he was selected on purpose. I don't see anything out of the
>> > ordinary.
>> > Anyone ever seen this problem before?
>> >
>> > Thanks,
>> > Barry

>>
>> .
>>

 
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