Do they have multiple accounts configured?
I'd recommend to leave the receipt option set to "Ask".
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
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http://www.msoutlook.info/
Real World Questions, Real World Answers
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"Cali Tech" <(E-Mail Removed)> wrote in message
news:6A6F5F1E-605C-4532-90AB-(E-Mail Removed)...
> I am having multiple computers that are in the same company with stuck
> read
> receipts. I use the MS program to clear out the read receipt and later the
> same user is having the problem again. Sending Message 1 of 1 but there is
> no
> message in the Outbox. 10 out of the 15 people have came to me with this
> issue. Is something going around?
>
> This is the tool:
> http://www.howto-outlook.com/howto/d...eadreceipt.htm
>