Hard to say what is going on at this level of detail.
Tried emptying your Outlook Temp folder already?
See
http://www.howto-outlook.com/faq/securetemp.htm
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
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"DisPro" <(E-Mail Removed)> wrote in message
news:85E75A89-A687-4305-8E93-(E-Mail Removed)...
> We receive emails from our answering service every couple of hours with an
> attachment that lists the actual telephone calls. Never had a problem
> before,
> but now when I click to view attachment, the only thing that pops up is
> the
> blue toolbar (of the attachment). HELP! We can't get our messages!
> --
> DisPro