Fran wrote:
> I recently installed a D-Link USB Phone Adapter for Skype (Model DPH-50U).
> Actually, I installed it twice because the program did not work
> effectively. It still doesn't!
>
> So, I want to uninstall both (two do show up in Control Panel) and then
> re-install again using updated drivers (not sure how that is accomplished
> either). However, I cannot uninstall either from Control Panel or by
> going to Start>All Programs>DLink product> uninstall. When I click
> uninstall...nothing happens.
>
> According to D-Link support this will necessitate my going into the
> Registry...which scares the heck out of me...from what I have read!. Can
> anyone help me remove/uninstall both versions of this program? All help
> is appreciated.
Shenan Stanley wrote:
> To me - it sounds like you are getting the help you need from those who
> should be giving it (D-Link Support.) They are your best bet at this
> point for making this software function on your computer and clearing it
> out properly.
>
> They should have (or may need tro create) a program cleanup utility. Many
> companies have had to do this because of poor planning.
Fran wrote:
> With all due respect I would not have posted here if I were getting help.
> I am sorry to say that D-Link support was totally ineffectve. They could
> not help at all. In fact, they got me into this mess when I followed
> their lame telephone instructions.
>
> I am looking for a step-by-step or some kind of methodology to uninstall
> this product.
With all due respect - this is a Windows XP support newsgroup. Your problem
*is not* with Windows XP. Windows XP may be the Operating System you chose
to run with, but you chose what to install on top of it and all support for
those products *should* come from those who created/sold said product. In
your case - D-Link.
Essentially - it comes down to this - if they are not giving you the support
you should be getting for their product - you should return their product
and demand your money back. It's unlikely to get better as time goes on and
it gets further and further frm your original purchase date and their
product life-cycle gets closer to termination for said product.
This is a peer-to-peer support newsgroup centered around Windows XP. Equate
it to (in some cases) an Apple "Genius Bar". You can come in with your
macintosh and they will assist you with your Apple products. However - it
is unlikely they would be as helpful if you walked in with your macintosh
laptop and your Zune player and had questions about the Zune. ;-)
Again - you are looking for step-by-step instructions to uninstall a product
that has nothing to do with Windows XP other than the fact you chose to
install it on a Windows XP system. I did not write the code that installed
the product. I don't know what your backup situation is or if you tried
just reinstalling (over top) of itself, rebooting, trying to remove what you
just did through the Control Panel (Add or Remove Programs) and then
rebooting into safe mode and restoring (using System Restore) to a date
before you ever tried to install said product.
Hopefully you are using all the tools Windows XP gives you (System Restore,
Backups, etc) and can thus go back to a date before this third party product
was installed on your system easily so you can return it or at least use the
fact you will return it to get some actual support.
My comment was honest - you have a product that you installed from a third
party vendor, yet you come to a Windows XP peer-to-peer support group to ask
a question about said third party product. It's sad that you cannot get
help from the vendor - and I think you should get mad, I think you sheould
get loud, I personally hope you get your problem straightened out with them;
But this newsgroup is not for help with said product.
You can try the system restore thing - the installing over itself just help
ensure the proper files (of a well written application) are in place for
removal.
You can try to use the Windows Installer CleanUp Utility
(
http://support.microsoft.com/default.aspx/kb/290301) to try and get it out
of the Add or Remove Programs so you might get a good install out of it (it
does not uninstall the product!)
You can combine those two, use the cleanup utility, reboot, install the
product again, reboot, uninstall the product through control panel, reboot
into safe mode and restore to a date before all this started.
Anything *specific* to said product - that is between you and the vendor or
possibly any kind soul who happens to see your post about this product in
this unrelated newsgroup and decides to attempt to help you because they
have first-hand knowldge or expertise on it and just happen to be hanging
out here instead of the D-Link forums.
Now maybe you thought my signature (used for years) was directed towards
you. Wasn't. At least not intentionally.
Which brings up your other option:
Now is a great time to point you to one of the easiest ways to find
information on problems you may be having and solutions others have found:
Search using Google!
http://www.google.com/
(How-to:
http://www.google.com/intl/en/help/basics.html )
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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