i'm trying to communicate with a client's computer using hyperterminal -
they're in a different city and i don't have physical access to their
machine. i know they've got a winmodem and when they run hyperterminal and
select the "soft modem" entry in the list for "connect using" they don't get
any response when they type "at<enter>" at the terminal screen. also, the
status line indicates "disconnected". i know the modem works because they
can use it to connect to the internet. what's the problem? do soft modems
not work with hyperterminal? thanks for any help.

--
Gary Roach
ADB Services

this may sound stupid but is thare pc turned on do thay
have a firewall

maby thare software is not set up corectley

instead of selecting the soft modem try selecting the com port the modem is
on (1 or 3 ) from the drop down window.
"Gary Roach" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> i'm trying to communicate with a client's computer using hyperterminal -
> they're in a different city and i don't have physical access to their
> machine. i know they've got a winmodem and when they run hyperterminal and
> select the "soft modem" entry in the list for "connect using" they don't
get
> any response when they type "at<enter>" at the terminal screen. also, the
> status line indicates "disconnected". i know the modem works because they
> can use it to connect to the internet. what's the problem? do soft modems
> not work with hyperterminal? thanks for any help.
>
> --
> Gary Roach
> ADB Services
>
>