My computer's OS is XP Prof. SP2. My PDA is an iPAQ H5555 with OS Microsoft
Windows for Pocket PC 2003 (Windows CE 4.2). I also have Outlook 2007 (part
of MS Office Professional Plus) and Norton 360 2.0.

When I attempt to sync my PDA, only "Favorites" and "Files" sync; the status
of "Calendar", "Contacts", "Tasks", "Inbox" & "Notes" remain as "Attention
required". When I try to resolve these items I am told to "disconnect &
reconnect" my device. After doing so, I am prompted to choose a profile name
in Outlook (one profile grabs my email from Verizon and the other grabs my
husband’s - I choose mine). After doing so, I receive the following messages;

"Synchronization cannot start because this desktop computer cannot access
necessary information. Restart this desktop computer and synchronize again.
If the problem persists and this desktop computer is running Microsoft
Outlook 2000, open Outlook 2000, click Help, and then Detect and Repair."

.... after clicking OK, I receive the following message;

"Synchronization cannot be started because you are not able to log on to the
network and access information. Restart your desktop computer and synchronize
again. If the problem persists, contact your network administrator."

.... Restarting my computer does not stop these messages, it still will not
sync. -- I am not running Outlook 2000. (With Outlook open) Outlook 2007 does
not have "Detect & Repair"; it now has "Office Diagnostics". Diagnostics does
not find anything; it redirects me to a MS Office web page that references
"Setup Diagnostic - Missing Media". Having the Office Installation disk in
the CD drive does not help. -- Running the troubleshooter for Activesync
refers me to a link that references "IF Activesync cannot receive data
through port 990". It wants me to "allow usb connections". This was done when
I set up my PDA. -- I am not part of a network (such as the way a company
would be setup, I do not have a "server"). I do however have 3 computers, a
PDA, a print server, 5 Verizon Settop boxes and a Wii that all use the same
wireless router (if you want to call that a network). None of the computers
are setup to communicate directly with each other, other than my PDA and one
of my computers.

With ALL of this background information.... anyone's help would be GREATLY
appreciated!

THANKS!

Denise
(E-Mail Removed)

Do you have Norton set to scan your email? If you do, try uninstalling
Norton using their removal tool (the normal uninstall leaves loads of trash
behind), then do a custom re-install without any email scanning whatsoever
and see if the problem persists

http://service1.symantec.com/SUPPORT...05033108162039
Download and run the Norton Removal Tool

Hal
--
Hal Hostetler, CPBE -- (E-Mail Removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"Denise" <(E-Mail Removed)> wrote in message
news:497EFDD9-361C-402D-B651-(E-Mail Removed)...
> My computer's OS is XP Prof. SP2. My PDA is an iPAQ H5555 with OS
Microsoft
> Windows for Pocket PC 2003 (Windows CE 4.2). I also have Outlook 2007
(part
> of MS Office Professional Plus) and Norton 360 2.0.
>
> When I attempt to sync my PDA, only "Favorites" and "Files" sync; the
status
> of "Calendar", "Contacts", "Tasks", "Inbox" & "Notes" remain as "Attention
> required". When I try to resolve these items I am told to "disconnect &
> reconnect" my device. After doing so, I am prompted to choose a profile
name
> in Outlook (one profile grabs my email from Verizon and the other grabs my
> husband's - I choose mine). After doing so, I receive the following
messages;
>
> "Synchronization cannot start because this desktop computer cannot access
> necessary information. Restart this desktop computer and synchronize
again.
> If the problem persists and this desktop computer is running Microsoft
> Outlook 2000, open Outlook 2000, click Help, and then Detect and Repair."
>
> ... after clicking OK, I receive the following message;
>
> "Synchronization cannot be started because you are not able to log on to
the
> network and access information. Restart your desktop computer and
synchronize
> again. If the problem persists, contact your network administrator."
>
> ... Restarting my computer does not stop these messages, it still will not
> sync. -- I am not running Outlook 2000. (With Outlook open) Outlook 2007
does
> not have "Detect & Repair"; it now has "Office Diagnostics". Diagnostics
does
> not find anything; it redirects me to a MS Office web page that references
> "Setup Diagnostic - Missing Media". Having the Office Installation disk in
> the CD drive does not help. -- Running the troubleshooter for Activesync
> refers me to a link that references "IF Activesync cannot receive data
> through port 990". It wants me to "allow usb connections". This was done
when
> I set up my PDA. -- I am not part of a network (such as the way a company
> would be setup, I do not have a "server"). I do however have 3 computers,
a
> PDA, a print server, 5 Verizon Settop boxes and a Wii that all use the
same
> wireless router (if you want to call that a network). None of the
computers
> are setup to communicate directly with each other, other than my PDA and
one
> of my computers.
>
> With ALL of this background information.... anyone's help would be GREATLY
> appreciated!
>
> THANKS!
>
> Denise
> (E-Mail Removed)
>