Hi,
I hope there is hope for me..I was reading an article on AOL's
home page. Before I could really get into it, AOL closed, and the
computer started a reboot.
I can get as far as the desktop, then the reboot starts. I've tried
'safe mode' and still the desktop closes before I can do anything.
I saw a similar problem here, and tried the suggested fix (using
'safe mode w/networking' and still couldn't get to 'my computer'
to complete the rest of the instructions, before the reboot started.
I have 2 files I would really like to retrieve from the hard drive.
Do I have a chance of getting them? (Anyone responding, please
don't get too technical)

Thanks

--
sandy j

try booting up with any
winxp setup cd then
select the repair option
to initiate the recovery
console.

then when you get to
the disk system prompt
run the following commands:

chkdsk
fixboot
fixmbr

then "exit', remove cd
and hopefully your booting
will be normal again.

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces

"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~
>
>

"sandy j" <(E-Mail Removed)> wrote in message news:0292E715-0238-450B-9173-(E-Mail Removed)...
> Hi,
> I hope there is hope for me..I was reading an article on AOL's
> home page. Before I could really get into it, AOL closed, and the
> computer started a reboot.
> I can get as far as the desktop, then the reboot starts. I've tried
> 'safe mode' and still the desktop closes before I can do anything.
> I saw a similar problem here, and tried the suggested fix (using
> 'safe mode w/networking' and still couldn't get to 'my computer'
> to complete the rest of the instructions, before the reboot started.
> I have 2 files I would really like to retrieve from the hard drive.
> Do I have a chance of getting them? (Anyone responding, please
> don't get too technical)
>
> Thanks
>
> --
> sandy j

Sandy

Please post a copy of the Stop Error report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Keep pressing the F8
key during Start-Up and select option - Disable automatic restart on
system failure.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

What is your computer make and model?

What do yiu have by way of a Windows XP CD

Have you tried Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



sandy j wrote:
> Hi,
> I hope there is hope for me..I was reading an article on AOL's
> home page. Before I could really get into it, AOL closed, and the
> computer started a reboot.
> I can get as far as the desktop, then the reboot starts. I've tried
> 'safe mode' and still the desktop closes before I can do anything.
> I saw a similar problem here, and tried the suggested fix (using
> 'safe mode w/networking' and still couldn't get to 'my computer'
> to complete the rest of the instructions, before the reboot started.
> I have 2 files I would really like to retrieve from the hard drive.
> Do I have a chance of getting them? (Anyone responding, please
> don't get too technical)
>
> Thanks

"sandy j" <(E-Mail Removed)> wrote in message
news:0292E715-0238-450B-9173-(E-Mail Removed)...
> Hi,
> I hope there is hope for me..I was reading an article on AOL's
> home page. Before I could really get into it, AOL closed, and the
> computer started a reboot.
> I can get as far as the desktop, then the reboot starts. I've tried
> 'safe mode' and still the desktop closes before I can do anything.
> I saw a similar problem here, and tried the suggested fix (using
> 'safe mode w/networking'

Try, "last known good".

> and still couldn't get to 'my computer'
> to complete the rest of the instructions, before the reboot started.
> I have 2 files I would really like to retrieve from the hard drive.
> Do I have a chance of getting them?

In the very worst case, there shouldn't be any problem in recovering the
files. Just, before you start drastic repairs, attach the drive to another
system and copy the files off. It's that simple.

> (Anyone responding, please
> don't get too technical)

Something that I have found works in a number of cases is to attach the
drive to another XP system, locate "pagefile.sys" in the root, and delete
it. Empty the wastebasket, put the drive back in, and restart. Pagefile
corruption can apparently cause looping restarts, but if you're getting as
far as the desktop, the problem is likely with something else and you need
to turn off "restart on crash" to see the error report.

Try rstarting in Safe Mode, log into the Administrator account. If you can
get into that one, then it may just be that your profile is damaged, and you
need to create a new one and migrate your files. This is not really a big
deal.

HTH
-pk

>
> Thanks
>
> --
> sandy j

Hi Ben,

thank you very much for your quick response to my query?

as you suggested, i used a winxp bootable cd. pressing the f8 key
i was able to change the reboot setting. I didn't see a screen that
would allow me to select a repair option, to complete the rest of
your instructions. When I booted w/o pressing the f8 key i went
to the desktop, then the reboot loop. Is there a step I'm missing?
should i wind up in dos to complete your instructions?

--
sandy j


"db ´¯`·.. ><)))º>` .. ." wrote:

> try booting up with any
> winxp setup cd then
> select the repair option
> to initiate the recovery
> console.
>
> then when you get to
> the disk system prompt
> run the following commands:
>
> chkdsk
> fixboot
> fixmbr
>
> then "exit', remove cd
> and hopefully your booting
> will be normal again.
>
> --
>
> db·´¯`·...¸><)))º>
> DatabaseBen, Retired Professional
> - Systems Analyst
> - Database Developer
> - Accountancy
> - Veteran of the Armed Forces
>
> "share the nirvana" - dbZen
>
> ~~~~~~~~~~~~~~~~~~
> >
> >
>
> "sandy j" <(E-Mail Removed)> wrote in message news:0292E715-0238-450B-9173-(E-Mail Removed)...
> > Hi,
> > I hope there is hope for me..I was reading an article on AOL's
> > home page. Before I could really get into it, AOL closed, and the
> > computer started a reboot.
> > I can get as far as the desktop, then the reboot starts. I've tried
> > 'safe mode' and still the desktop closes before I can do anything.
> > I saw a similar problem here, and tried the suggested fix (using
> > 'safe mode w/networking' and still couldn't get to 'my computer'
> > to complete the rest of the instructions, before the reboot started.
> > I have 2 files I would really like to retrieve from the hard drive.
> > Do I have a chance of getting them? (Anyone responding, please
> > don't get too technical)
> >
> > Thanks
> >
> > --
> > sandy j
>

ok,

what is occurring is that
even though you have inserted
the winxp cd into your drive,

your system is still booting
from the hard disk.

you will need to enable
your system to boot from
the cd and not the hd.

to do this, you will have to
open your bios/cmos menu
and look for the option to
change the boot order.

check your computer user
manual for the instructions.

but as I recall, almost immediately
when you power up the computer
there should be a notation on the
screen to press the f2 key to
enter the setup.

the f2 key/setup will occur before
the next phase of your system,
whereas the option to press the
f8 key subsequently occurs.

once you modify your bios to
boot from cd and reboot, your
computer will then begin loading
the setup files from the cd.

a screen will then be produced
that will provide the option to
install windows "or" repair.

selecting repair will begin the
process of installing and loading
the recovery console mentioned
in my previous response.

----------------

I'll be online for the next couple
of hours and will be monitoring
your postings....


--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces

"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~
>
>

"sandy j" <(E-Mail Removed)> wrote in message news78B47FE-C5D2-46F9-965A-(E-Mail Removed)...
> Hi Ben,
>
> thank you very much for your quick response to my query?
>
> as you suggested, i used a winxp bootable cd. pressing the f8 key
> i was able to change the reboot setting. I didn't see a screen that
> would allow me to select a repair option, to complete the rest of
> your instructions. When I booted w/o pressing the f8 key i went
> to the desktop, then the reboot loop. Is there a step I'm missing?
> should i wind up in dos to complete your instructions?
>
> --
> sandy j
>
>
> "db ´¯`·.. ><)))º>` .. ." wrote:
>
>> try booting up with any
>> winxp setup cd then
>> select the repair option
>> to initiate the recovery
>> console.
>>
>> then when you get to
>> the disk system prompt
>> run the following commands:
>>
>> chkdsk
>> fixboot
>> fixmbr
>>
>> then "exit', remove cd
>> and hopefully your booting
>> will be normal again.
>>
>> --
>>
>> db·´¯`·...¸><)))º>
>> DatabaseBen, Retired Professional
>> - Systems Analyst
>> - Database Developer
>> - Accountancy
>> - Veteran of the Armed Forces
>>
>> "share the nirvana" - dbZen
>>
>> ~~~~~~~~~~~~~~~~~~
>> >
>> >
>>
>> "sandy j" <(E-Mail Removed)> wrote in message news:0292E715-0238-450B-9173-(E-Mail Removed)...
>> > Hi,
>> > I hope there is hope for me..I was reading an article on AOL's
>> > home page. Before I could really get into it, AOL closed, and the
>> > computer started a reboot.
>> > I can get as far as the desktop, then the reboot starts. I've tried
>> > 'safe mode' and still the desktop closes before I can do anything.
>> > I saw a similar problem here, and tried the suggested fix (using
>> > 'safe mode w/networking' and still couldn't get to 'my computer'
>> > to complete the rest of the instructions, before the reboot started.
>> > I have 2 files I would really like to retrieve from the hard drive.
>> > Do I have a chance of getting them? (Anyone responding, please
>> > don't get too technical)
>> >
>> > Thanks
>> >
>> > --
>> > sandy j
>>

Hi Gerry,

thank you for your help. following your instructions i have the
following on the first boot.. irql_not_less_or_equal
stop code.. 0x0000000a (0xc02af220, 0x0000000, 0x8050e043)
i received the following on the second boot ... page_fault_in_
nonpaged_area
stop code.. 0x00000050 (0xc14b2fdc, 0x00000000, 0xba62ecf7,
0x00000000
ntfs.sys-address ba62ecf7 base@ba60a000, datestamp 45cc56a7
the computer was built by a friend, he upgraded and gave this to
me. the software was already installed, but he included a
bootable windows xp professional cd. i tried last known good
configuration, and restore before my post.
again thanks for any help you can provide..

--
sandy j


"Gerry" wrote:

> Sandy
>
> Please post a copy of the Stop Error report.
>
> Disable automatic restart on system failure. This should help by
> allowing time to write down the STOP code properly. Keep pressing the F8
> key during Start-Up and select option - Disable automatic restart on
> system failure.
>
> Do not re-enable automatic restart on system failure until you have
> resolved the problem. Check for variants of the Stop Error message.
>
> What is your computer make and model?
>
> What do yiu have by way of a Windows XP CD
>
> Have you tried Last Known Good Configuration?
> A description of the Safe Mode Boot options in Windows XP
> http://support.microsoft.com/kb/315222/en-us
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
>
> sandy j wrote:
> > Hi,
> > I hope there is hope for me..I was reading an article on AOL's
> > home page. Before I could really get into it, AOL closed, and the
> > computer started a reboot.
> > I can get as far as the desktop, then the reboot starts. I've tried
> > 'safe mode' and still the desktop closes before I can do anything.
> > I saw a similar problem here, and tried the suggested fix (using
> > 'safe mode w/networking' and still couldn't get to 'my computer'
> > to complete the rest of the instructions, before the reboot started.
> > I have 2 files I would really like to retrieve from the hard drive.
> > Do I have a chance of getting them? (Anyone responding, please
> > don't get too technical)
> >
> > Thanks
>
>
>

--
sandy j
Hi Patrick,

thanks for your reply.

i tried rebooting in safe mode as adminstrator. i really don't feel
comfortable doing the instructions that suggest i move the hard drive
to another computer and the reference to changing something in the
"root" is a little more my expertise allows. to make changes in the
root, i would need real specific instructions.

thanks again

"Patrick Keenan" wrote:

> "sandy j" <(E-Mail Removed)> wrote in message
> news:0292E715-0238-450B-9173-(E-Mail Removed)...
> > Hi,
> > I hope there is hope for me..I was reading an article on AOL's
> > home page. Before I could really get into it, AOL closed, and the
> > computer started a reboot.
> > I can get as far as the desktop, then the reboot starts. I've tried
> > 'safe mode' and still the desktop closes before I can do anything.
> > I saw a similar problem here, and tried the suggested fix (using
> > 'safe mode w/networking'
>
> Try, "last known good".
>
> > and still couldn't get to 'my computer'
> > to complete the rest of the instructions, before the reboot started.
> > I have 2 files I would really like to retrieve from the hard drive.
> > Do I have a chance of getting them?
>
> In the very worst case, there shouldn't be any problem in recovering the
> files. Just, before you start drastic repairs, attach the drive to another
> system and copy the files off. It's that simple.
>
> > (Anyone responding, please
> > don't get too technical)
>
> Something that I have found works in a number of cases is to attach the
> drive to another XP system, locate "pagefile.sys" in the root, and delete
> it. Empty the wastebasket, put the drive back in, and restart. Pagefile
> corruption can apparently cause looping restarts, but if you're getting as
> far as the desktop, the problem is likely with something else and you need
> to turn off "restart on crash" to see the error report.
>
> Try rstarting in Safe Mode, log into the Administrator account. If you can
> get into that one, then it may just be that your profile is damaged, and you
> need to create a new one and migrate your files. This is not really a big
> deal.
>
> HTH
> -pk
>
> >
> > Thanks
> >
> > --
> > sandy j
>
>
>

Sandy

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793589.aspx

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Typically due to a bad driver, or faulty or incompatible hardware or
software. Use the General Troubleshooting of STOP Messages checklist
above. Technically, this error condition means that a kernel-mode
process or driver tried to access a memory location to which it did not
have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was
too high. (A kernel-mode process can access only other processes that
have an IRQL lower than, or equal to, its own.)
Source: http://aumha.org/a/stop.htm

You receive a "Stop 0x0000000A" error message in Windows XP
http://support.microsoft.com/kb/314063/

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793437.aspx

0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
(Click to consult the online MSDN article.)
Requested data was not in memory. An invalid system memory address was
referenced. Defective memory (including main memory, L2 RAM cache, video
RAM) or incompatible software (including remote control and antivirus
software) might cause this Stop message, as may other hardware problems
(e.g., incorrect SCSI termination or a flawed PCI card).
Source: http://aumha.org/a/stop.htm

Background information on Stop Error message:
http://msdn2.microsoft.com/en-us/library/ms795746.aspx

What is the make and model of the hard drive

Run chkdsk /r from the Recovery Console.
http://www.bleepingcomputer.com/tuto...torial117.html

Another possible cause of the problem is bad memory. Have you made any
recent changes? How many sticks of RAM memory does the computer have? If
more than one you can swap sticks in and out to test whether one is
defective. You might test your RAM memory
http://www.memtest.org/

http://www.elephantboycomputers.com/...ardware_Tshoot

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



sandy j wrote:
> Hi Gerry,
>
> thank you for your help. following your instructions i have the
> following on the first boot.. irql_not_less_or_equal
> stop code.. 0x0000000a (0xc02af220, 0x0000000, 0x8050e043)
> i received the following on the second boot ... page_fault_in_
> nonpaged_area
> stop code.. 0x00000050 (0xc14b2fdc, 0x00000000, 0xba62ecf7,
> 0x00000000
> ntfs.sys-address ba62ecf7 base@ba60a000, datestamp 45cc56a7
> the computer was built by a friend, he upgraded and gave this to
> me. the software was already installed, but he included a
> bootable windows xp professional cd. i tried last known good
> configuration, and restore before my post.
> again thanks for any help you can provide..
>
>
>> Sandy
>>
>> Please post a copy of the Stop Error report.
>>
>> Disable automatic restart on system failure. This should help by
>> allowing time to write down the STOP code properly. Keep pressing
>> the F8 key during Start-Up and select option - Disable automatic
>> restart on system failure.
>>
>> Do not re-enable automatic restart on system failure until you have
>> resolved the problem. Check for variants of the Stop Error message.
>>
>> What is your computer make and model?
>>
>> What do yiu have by way of a Windows XP CD
>>
>> Have you tried Last Known Good Configuration?
>> A description of the Safe Mode Boot options in Windows XP
>> http://support.microsoft.com/kb/315222/en-us
>>
>> --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>>
>> sandy j wrote:
>>> Hi,
>>> I hope there is hope for me..I was reading an article on AOL's
>>> home page. Before I could really get into it, AOL closed, and the
>>> computer started a reboot.
>>> I can get as far as the desktop, then the reboot starts. I've tried
>>> 'safe mode' and still the desktop closes before I can do anything.
>>> I saw a similar problem here, and tried the suggested fix (using
>>> 'safe mode w/networking' and still couldn't get to 'my computer'
>>> to complete the rest of the instructions, before the reboot started.
>>> I have 2 files I would really like to retrieve from the hard drive.
>>> Do I have a chance of getting them? (Anyone responding, please
>>> don't get too technical)
>>>
>>> Thanks

Hi Ben,

i hope you're still on line....i'm at the recovery console, but it doesn't
look like i thought it would.
how do i input the commands you gave me?
--
sandy j


"sandy j" wrote:

> Hi,
> I hope there is hope for me..I was reading an article on AOL's
> home page. Before I could really get into it, AOL closed, and the
> computer started a reboot.
> I can get as far as the desktop, then the reboot starts. I've tried
> 'safe mode' and still the desktop closes before I can do anything.
> I saw a similar problem here, and tried the suggested fix (using
> 'safe mode w/networking' and still couldn't get to 'my computer'
> to complete the rest of the instructions, before the reboot started.
> I have 2 files I would really like to retrieve from the hard drive.
> Do I have a chance of getting them? (Anyone responding, please
> don't get too technical)
>
> Thanks
>
> --
> sandy j