Hello Jonathan,
I already installed version 5.0.0.482 but it made no
difference. I also installed the latest version of
DirectX (recommended on a different newsgroup) again with
no success. This also seems to be affecting outlook
express now as I suddenly can't send or receive e-mails
or access newsgroups any more.
Any other ideas of how to fix this? It's getting a real
pain now!
Geoff
>-----Original Message-----
>Greetings Geoff,
>
>It appears to be crashing on the Real Time
Communications (RTC) component. Narrowing exactly
>why this is occurring could be difficult, you may simply
want to upgrade to Windows Messenger
>5, which uses a newer version of RTC:
>http://microsoft.com/downloads/details.aspx
FamilyID=77c3799f-6388-4193-8002-be55584c1ac1
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Geoff" <(E-Mail Removed)> wrote in
message
>news:dccd01c43b8f$55e3efa0$(E-Mail Removed)...
>> Every time I try to start up Windows Messenger I get
the
>> message "Messenger has encountered a problem and needs
to
>> close. We are sorry for the inconvenience."
>>
>> The Watson Crash Information says:
>>
>> "The application, C:\Program
Files\Messenger\MSMSGS.EXE,
>> generated an application error The error occurred on
>> 05/16/2004 @ 16:57:30.140 The exception generated was
>> c0000005 at address 5D3793F5 (rtcdll!DllCanUnloadNow)"
>>
>> Doesn't mean a thing to me - anybody help?
>
>
>.
>
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