I imagine the Geek Squad would charge you a fee for working on your
computer. You should be able to uninstall Trend antivirus and
Spysweeper yourself.
--
Gary VanderMolen, MS-MVP (WLMail)
"Sara" <(E-Mail Removed)> wrote in message news:550AEAF2-17B6-4FED-AD0F-(E-Mail Removed)...
>I am having this same problem. The geek squad loaded the trend anti virus and
> the spysweeper. She I take this issue to them to fix?
>
> "Gary VanderMolen" wrote:
>
>> As a test, uninstall the Trend AV software. Reboot and try Windows Mail
>> again. If no improvement, delete that corrupted email account, restart
>> Windows Mail, then recreate that account.
>>
>> --
>> Gary VanderMolen [MS-MVP WLM]
>>
>>
>> "janie" <(E-Mail Removed)> wrote in message news:C56A146E-0DF6-45E7-BA7E-(E-Mail Removed)...
>> > Yes, I've checked comcast and my email is set up properly. As I've said
>> > before I can send original emails and I can forward emails that are originals
>> > received from other folks, but what I can't forward is forwarded emails I've
>> > received.
>> >
>> > You say there may be a conflict with Trends virus software? If this is so
>> > then how do I fix it so that I can finally rest in peace with this danged
>> > Windows Mail program.
>> >
>> > Thanks
>> > --
>> > janie
>> >
>> >
>> > "(E-Mail Removed)" wrote:
>> >
>> >> A recent version of Trend antivirus software does cause problems
>> >> in Windows Mail. Maybe the geek squad doesn't know that yet.
>> >> Problems from Norton or McAfee antivirus software are more
>> >> common.
>> >>
>> >> Have you checked the way you set up the account against Comcast's
>> >> instructions?
>> >>
>> >> <http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686&cookieattempt=1>
>> >>
>> >> They don't seem to have written instructions for Windows Mail yet,
>> >> so use their instructions for Outlook Express but under Windows
>> >> Mail.
>> >>
>> >> "janie" <(E-Mail Removed)> wrote in message
>> >> news:C3454BAF-EAD7-4604-B550-(E-Mail Removed)...
>> >> > Gary,
>> >> > First I get "Your SMTP server has not responded in 60 seconds. Would you
>> >> > like to wait another 60 seconds for the server to respond? I've tried
>> >> > clicking "yes" to no avaiil -- I keep getting the same message. It just
>> >> > refuses to send forwarded emails that I've received as forwards. It
>> >> > doesn't
>> >> > matter if they have attachments or not -- it just will not let me forward
>> >> > emails I've received as forwards (envelope with blue arrow pointing to the
>> >> > right).
>> >> >
>> >> > The error message reads: Server: 'smtp.comcast.net', Protocol: SMTP,
>> >> > Port: 25, Secure(SSL): No, Error Number: 0x800CCC19
>> >> >
>> >> > I have Trends virus software and also Webroot spy sweeper.
>> >> >
>> >> > Please help. I've even had the Geek Squad over here and they couldn't
>> >> > solve
>> >> > it. He sad it has to be something in Window Mail because it's definitely
>> >> > not
>> >> > my server and it's not my virus software.
>> >> >
>> >> > janie
>> >> >
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> Is there an error message? If so, right-click on it, copy, then paste it
>> >> >> into a reply here. Also let us know which antivirus you are using.
>> >> >>
>> >> >> Your ISP probably has a limit on the maximum size of attachments.
>> >> >> Check with them as to what the limit is.
>> >> >>
>> >> >> --
>> >> >> Gary VanderMolen [MS-MVP WLM]
>> >> >>
>> >> >>
>> >> >> "Jill" <(E-Mail Removed)> wrote in message
>> >> >> news:E87C7E41-1DAC-4474-81B9-(E-Mail Removed)...
>> >> >> > I'm having the same issue. In my case, I'm trying to forward an email
>> >> >> > that
>> >> >> > has a .wmv attachment. This particular attachment is 5.59 mb. I can
>> >> >> > also
>> >> >> > send text emails with no problem but have tried to forward this email
>> >> >> > numerous times with no success.
>> >> >> >
>> >> >> > Please help!
>> >> >> > Thank you!
>> >> >> >
>> >> >> > "janie" wrote:
>> >> >> >
>> >> >> >> Can anyone help me figure out how to send these particular emails?
>> >> >> >> Windows
>> >> >> >> Mail refuses to let me send emails with attachments that I've received
>> >> >> >> which
>> >> >> >> sent to me as forwards (little envelope with blue arrow pointing
>> >> >> >> right). I
>> >> >> >> can send other emails which were sent to me as originals with
>> >> >> >> attachments,
>> >> >> >> but nothing that was forwarded to me. With Outlook Express I'd just
>> >> >> >> click
>> >> >> >> forward, put in the bcc addys, clean up the body of the email (all
>> >> >> >> those
>> >> >> >> forward arrows in the body) and then click send. Windows Mail won't
>> >> >> >> let me
>> >> >> >> do this. I go through the procedure, click send and then a minute
>> >> >> >> later I
>> >> >> >> get a windows saying it couldn't be sent. It's not my ISP because it
>> >> >> >> sends
>> >> >> >> everything else. It's some aggravating thing with this new Windows
>> >> >> >> Mail. Is
>> >> >> >> there a fix for it? I hope I'm being clear. Outlook Express was so
>> >> >> >> much
>> >> >> >> better -- as was Windows XP!!!!!--
>> >> >> >> janie
>> >> >>
>> >>
>> >>
>> >>
>>
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