Hi there,

After changing my ISP recently, my could not send emails via my old email
accounts but could still receive emails. However I can send and receive via
new email account. I'm using Outlook 2002 and do not need any authentication
for outgoing smtp.

The ISP told me that "This is definitely an outlook problem. it's because
you've moved your connection provider. this program is notorious for not
liking change".

Can anyone please tell me how to fix this problem? Many thanks!!!

The following is the error message:

- Sending' reported error (0x80042109) : 'Outlook is unable to connect to
your outgoing (SMTP) e-mail server. If you continue to receive this message,
contact your server administrator or Internet service provider (ISP).'

"Qiao" <(E-Mail Removed)> wrote in message
news:50A592F1-471A-40C7-B44D-(E-Mail Removed)...
> Hi there,
>
> After changing my ISP recently, my could not send emails via my old email
> accounts but could still receive emails. However I can send and receive
> via
> new email account. I'm using Outlook 2002 and do not need any
> authentication
> for outgoing smtp.
And are your old email accounts ISP specific (In other words not Gmail,
Yahoo or Hotmail which do not depend on a particular ISP)? If so then you DO
need to authenticate the smtp server for those accounts.....

"Qiao" <(E-Mail Removed)> wrote in message
news:50A592F1-471A-40C7-B44D-(E-Mail Removed)...
> Hi there,
>
> After changing my ISP recently, my could not send emails via my old
> email
> accounts but could still receive emails. However I can send and
> receive via
> new email account. I'm using Outlook 2002 and do not need any
> authentication
> for outgoing smtp.
>
> The ISP told me that "This is definitely an outlook problem. it's
> because
> you've moved your connection provider. this program is notorious for
> not
> liking change".
>
> Can anyone please tell me how to fix this problem? Many thanks!!!
>
> The following is the error message:
>
> - Sending' reported error (0x80042109) : 'Outlook is unable to
> connect to
> your outgoing (SMTP) e-mail server. If you continue to receive this
> message,
> contact your server administrator or Internet service provider
> (ISP).'


Why would you think that a paid service to which you stopped paying is
going to continue to then provide you the same service for free? You
left the old ISP so you no longer have an account there so you don't
have permission to use their resources, like their mail hosts. That
you can continue receiving e-mails through those old accounts will
eventually end when they get around to doing their regular account
cleanup. Turning off the valve on a garden hose doesn't immediately
drain the entire hose of water but eventually it does run dry. You
moved to a different ISP and it is this different ISP that you are
paying. So why do you think that you would get any resources from an
ISP that you are no longer paying?

> The ISP told me that "This is definitely an outlook problem. it's because
> you've moved your connection provider. this program is notorious for not
> liking change".


Ah, the technical experts.

Even if your ISP didn't require authentication, their smtp servers will be
set to only accept email from clients connecting within their network.

You are no longer on their network therefore not allowed to use their
servers. As one of the other posters mentioned, why would they let you?
What is in it for them? If they accepted email requests from any machine,
they would be used by spammers.

--
John Blessing

http://www.LbeHelpdesk.com - Help Desk software priced to suit all
businesses
http://www.room-booking-software.com - Schedule rooms & equipment bookings
for your meeting/class over the web.
http://www.lbetoolbox.com - Remove Duplicates from MS Outlook, find/replace,
send newsletters

"Qiao" <(E-Mail Removed)> wrote in message
news:50A592F1-471A-40C7-B44D-(E-Mail Removed)...
> Hi there,
>
> After changing my ISP recently, my could not send emails via my old email
> accounts but could still receive emails. However I can send and receive
> via
> new email account. I'm using Outlook 2002 and do not need any
> authentication
> for outgoing smtp.
>
> The ISP told me that "This is definitely an outlook problem. it's because
> you've moved your connection provider. this program is notorious for not
> liking change".
>
> Can anyone please tell me how to fix this problem? Many thanks!!!
>
> The following is the error message:
>
> - Sending' reported error (0x80042109) : 'Outlook is unable to connect to
> your outgoing (SMTP) e-mail server. If you continue to receive this
> message,
> contact your server administrator or Internet service provider (ISP).'

Hi there, perhaps I did not make my conditions clear. My email server
remains the same (it was hosted by an ISP). The only change I had was the
broadband connection supplier. Can you please let me know how to fix this?

"Gordon" wrote:

> "Qiao" <(E-Mail Removed)> wrote in message
> news:50A592F1-471A-40C7-B44D-(E-Mail Removed)...
> > Hi there,
> >
> > After changing my ISP recently, my could not send emails via my old email
> > accounts but could still receive emails. However I can send and receive
> > via
> > new email account. I'm using Outlook 2002 and do not need any
> > authentication
> > for outgoing smtp.
> And are your old email accounts ISP specific (In other words not Gmail,
> Yahoo or Hotmail which do not depend on a particular ISP)? If so then you DO
> need to authenticate the smtp server for those accounts.....
>
>
>

Sorry I did not make myself clear in my previous message. My email server
remains the same. The only change I had was to switch from one broadband
connection supplier to another. The ISP that hosts my email server told me
that this was a known Microsoft Outlook problem, but did not know how to fix
it. Do you know how to solve this problem? Thanks

"VanguardLH" wrote:

> "Qiao" <(E-Mail Removed)> wrote in message
> news:50A592F1-471A-40C7-B44D-(E-Mail Removed)...
> > Hi there,
> >
> > After changing my ISP recently, my could not send emails via my old
> > email
> > accounts but could still receive emails. However I can send and
> > receive via
> > new email account. I'm using Outlook 2002 and do not need any
> > authentication
> > for outgoing smtp.
> >
> > The ISP told me that "This is definitely an outlook problem. it's
> > because
> > you've moved your connection provider. this program is notorious for
> > not
> > liking change".
> >
> > Can anyone please tell me how to fix this problem? Many thanks!!!
> >
> > The following is the error message:
> >
> > - Sending' reported error (0x80042109) : 'Outlook is unable to
> > connect to
> > your outgoing (SMTP) e-mail server. If you continue to receive this
> > message,
> > contact your server administrator or Internet service provider
> > (ISP).'
>
>
> Why would you think that a paid service to which you stopped paying is
> going to continue to then provide you the same service for free? You
> left the old ISP so you no longer have an account there so you don't
> have permission to use their resources, like their mail hosts. That
> you can continue receiving e-mails through those old accounts will
> eventually end when they get around to doing their regular account
> cleanup. Turning off the valve on a garden hose doesn't immediately
> drain the entire hose of water but eventually it does run dry. You
> moved to a different ISP and it is this different ISP that you are
> paying. So why do you think that you would get any resources from an
> ISP that you are no longer paying?
>
>
>

Sorry I did not make myself clear in my previous message. My email server
remains unchanged (pop3 and smtp). The only change I had was to switch from
one broadband connection supplier to another. The ISP that hosts my email
server told me that this was a known Microsoft Outlook problem but did not
know how to fix it. Do you know how to solve this? Thanks

"John Blessing" wrote:

> > The ISP told me that "This is definitely an outlook problem. it's because
> > you've moved your connection provider. this program is notorious for not
> > liking change".
>
>
> Ah, the technical experts.
>
> Even if your ISP didn't require authentication, their smtp servers will be
> set to only accept email from clients connecting within their network.
>
> You are no longer on their network therefore not allowed to use their
> servers. As one of the other posters mentioned, why would they let you?
> What is in it for them? If they accepted email requests from any machine,
> they would be used by spammers.
>
> --
> John Blessing
>
> http://www.LbeHelpdesk.com - Help Desk software priced to suit all
> businesses
> http://www.room-booking-software.com - Schedule rooms & equipment bookings
> for your meeting/class over the web.
> http://www.lbetoolbox.com - Remove Duplicates from MS Outlook, find/replace,
> send newsletters
>
> "Qiao" <(E-Mail Removed)> wrote in message
> news:50A592F1-471A-40C7-B44D-(E-Mail Removed)...
> > Hi there,
> >
> > After changing my ISP recently, my could not send emails via my old email
> > accounts but could still receive emails. However I can send and receive
> > via
> > new email account. I'm using Outlook 2002 and do not need any
> > authentication
> > for outgoing smtp.
> >
> > The ISP told me that "This is definitely an outlook problem. it's because
> > you've moved your connection provider. this program is notorious for not
> > liking change".
> >
> > Can anyone please tell me how to fix this problem? Many thanks!!!
> >
> > The following is the error message:
> >
> > - Sending' reported error (0x80042109) : 'Outlook is unable to connect to
> > your outgoing (SMTP) e-mail server. If you continue to receive this
> > message,
> > contact your server administrator or Internet service provider (ISP).'
>
>
>

"Qiao" <(E-Mail Removed)> wrote in message
news:1E00D1DA-5220-4A51-A037-(E-Mail Removed)...
> Sorry I did not make myself clear in my previous message. My email
> server
> remains the same. The only change I had was to switch from one
> broadband
> connection supplier to another. The ISP that hosts my email server
> told me
> that this was a known Microsoft Outlook problem, but did not know
> how to fix
> it. Do you know how to solve this problem? Thanks
>
> "VanguardLH" wrote:
>
>> "Qiao" <(E-Mail Removed)> wrote in message
>> news:50A592F1-471A-40C7-B44D-(E-Mail Removed)...
>> > Hi there,
>> >
>> > After changing my ISP recently, my could not send emails via my
>> > old
>> > email
>> > accounts but could still receive emails. However I can send and
>> > receive via
>> > new email account. I'm using Outlook 2002 and do not need any
>> > authentication
>> > for outgoing smtp.
>> >
>> > The ISP told me that "This is definitely an outlook problem. it's
>> > because
>> > you've moved your connection provider. this program is notorious
>> > for
>> > not
>> > liking change".
>> >
>> > Can anyone please tell me how to fix this problem? Many
>> > thanks!!!
>> >
>> > The following is the error message:
>> >
>> > - Sending' reported error (0x80042109) : 'Outlook is unable to
>> > connect to
>> > your outgoing (SMTP) e-mail server. If you continue to receive
>> > this
>> > message,
>> > contact your server administrator or Internet service provider
>> > (ISP).'
>>
>>
>> Why would you think that a paid service to which you stopped paying
>> is
>> going to continue to then provide you the same service for free?
>> You
>> left the old ISP so you no longer have an account there so you
>> don't
>> have permission to use their resources, like their mail hosts.
>> That
>> you can continue receiving e-mails through those old accounts will
>> eventually end when they get around to doing their regular account
>> cleanup. Turning off the valve on a garden hose doesn't
>> immediately
>> drain the entire hose of water but eventually it does run dry. You
>> moved to a different ISP and it is this different ISP that you are
>> paying. So why do you think that you would get any resources from
>> an
>> ISP that you are no longer paying?
>>
>>
>>

> Sorry I did not make myself clear in my previous message. My email
> server
> remains the same. The only change I had was to switch from one
> broadband
> connection supplier to another. The ISP that hosts my email server
> told me
> that this was a known Microsoft Outlook problem, but did not know
> how to fix
> it. Do you know how to solve this problem? Thanks
>

Receiving from a POP3 host can usually be performed across anyone's
network, even to an off-domain mail host. However, many ISPs restrict
access to SMTP hosts to only their own to prevent spamming across
their network to an off-domain SMTP server that they don't control.
It is an anti-spam mechanism to prevent spammers from hiding from
where they sent their crap.

You will probably have to authenticate to the off-domain SMTP server.
You are trying to connect to an SMTP server that is *not* on the
network for your current ISP and that makes it an off-domain host. Go
into Outlook and enable authentication to the SMTP (outbound) mail
host. You can configure it to reuse the same login credentials as the
POP3 host but I prefer to specify the login credentials in the SMTP
authentication.

For info on off-domain port 25 (SMTP) traffic blocked to thwart spam
from spamming or infected customers, read:

http://www.commercestreet.com/Blocking_Port_25.htm
http://help.yahoo.com/help/us/mail/pop/pop-38.html

http://www.postcastserver.com/help/P..._Blocking.aspx
http://www.aota.net/Troubleshooting/port25.php4
http://www.spamhaus.org/faq/answers....0Spam%20Issues...
http://www.findarticles.com/p/articl.../ai_ziff129473

http://www.google.com/search?q=%2Bbl...2BSMTP+%2Bspam

[wasa]

Outlook Express solution ;

Create account using new ISP email address and corresponding mail servers.

When you receive an email sent to your previous (email address/isp) that requires a reply change the from email address to your new email address with your new ISP. Put a comment in the reply as to why the response is from a different email address for clarity.

simples

Wasa