Hello

I have XP and Kodak Easy share plus some other photo software but have
recently noticed a problem when trying to save photos/pictures from my
suppliers or the web. I would right click copy/save the picture as a jpeg
then open photo editing software and then adjust size, colour etc.

I have tried to copy some supplier photographs (have permission to do so)
and the options I'm getting is *.art or *.bmp and not jpeg (this applies to
some other items on the web that aren't copyrighted that my child copies for
homework etc).

If I save as a .art to the desktop then try to open it won't.

I have found a workaround by saving as .art then bringing it into kodak
easyshare, edit and save as jpeg, bring up other software to change
colour/size etc but this doesn't always work and is very time consuming.

It never used to do this so I don't know why it is now and why I'm not
getting the option to save as a jpeg.

Could you tell me please how to overcome this problem as we haven't changed
our settings so it shouldn't be happening?

Many thanks for any help given.

Usual cause is the temporary internet folder needs to be cleaned out.
Open Internet Options and click "Delete files" button.

UKUser007 wrote:

> Hello
>
> I have XP and Kodak Easy share plus some other photo software but have
> recently noticed a problem when trying to save photos/pictures from my
> suppliers or the web. I would right click copy/save the picture as a jpeg
> then open photo editing software and then adjust size, colour etc.
>
> I have tried to copy some supplier photographs (have permission to do so)
> and the options I'm getting is *.art or *.bmp and not jpeg (this applies to
> some other items on the web that aren't copyrighted that my child copies for
> homework etc).
>
> If I save as a .art to the desktop then try to open it won't.
>
> I have found a workaround by saving as .art then bringing it into kodak
> easyshare, edit and save as jpeg, bring up other software to change
> colour/size etc but this doesn't always work and is very time consuming.
>
> It never used to do this so I don't know why it is now and why I'm not
> getting the option to save as a jpeg.
>
> Could you tell me please how to overcome this problem as we haven't changed
> our settings so it shouldn't be happening?
>
> Many thanks for any help given.

This is often the fault of a full temporary internet folder. Go into
Internet Explorer/Tools/Internet Options and click on the Delete Files
button to clear out the folder. You should now be able to save jpg files
from the net.

Martin


"UKUser007" <(E-Mail Removed)> wrote in message
news:2CF0370F-1070-423D-B1D2-(E-Mail Removed)...
> Hello
>
> I have XP and Kodak Easy share plus some other photo software but have
> recently noticed a problem when trying to save photos/pictures from my
> suppliers or the web. I would right click copy/save the picture as a jpeg
> then open photo editing software and then adjust size, colour etc.
>
> I have tried to copy some supplier photographs (have permission to do so)
> and the options I'm getting is *.art or *.bmp and not jpeg (this applies
> to
> some other items on the web that aren't copyrighted that my child copies
> for
> homework etc).
>
> If I save as a .art to the desktop then try to open it won't.
>
> I have found a workaround by saving as .art then bringing it into kodak
> easyshare, edit and save as jpeg, bring up other software to change
> colour/size etc but this doesn't always work and is very time consuming.
>
> It never used to do this so I don't know why it is now and why I'm not
> getting the option to save as a jpeg.
>
> Could you tell me please how to overcome this problem as we haven't
> changed
> our settings so it shouldn't be happening?
>
> Many thanks for any help given.

Hello Bob

I regularly clear the cookies and temporary files as some of the games our
son plays slows down the computer afterwards.

I've just cleared them all now and instead of getting the *.art and the
*.bmp option when right clicking to save as a photograph I only got the
*.bmp. I've just tested and I can get that into easyshare, then edit, save
as jpeg etc and then altered in another editing software but this is still
very long winded.

I should be able to right click and the option for jpeg etc come up but it
still doesn't.

I appreciate your reply and you have got rid of the *.art option.

Would it have anything to do with any windows updates or is there something
on XP that should be changed to give me the correct options when saving
photos/pictures?

Thank you for your help.

Hello Martin

We've just crossed post and I've just tried that but still the correct
options aren't coming up.

Any other ideas would be great because this never used to happen.

Thank you

Bob and Martin

I just reread your intstructions and wondered if I used IE and tried it
would it be different.

I've just tested on a couple of photographs and I got the jpeg and bmp
options when copying/saving using IE.

I was using AOL9 UK before and just tested that again but that is just
giving me the bmp option but the .art has gone since the clearing.

Yes that is the response I expected from Internet Explorer, as to the
AOL issue, you will need to take that up with AOL tech support.

UKUser007 wrote:

> Bob and Martin
>
> I just reread your intstructions and wondered if I used IE and tried it
> would it be different.
>
> I've just tested on a couple of photographs and I got the jpeg and bmp
> options when copying/saving using IE.
>
> I was using AOL9 UK before and just tested that again but that is just
> giving me the bmp option but the .art has gone since the clearing.
>
>

Thank you Bob & Martin very much and I will do.

I'm just glad that now I can save them as jpegs and save some of the faffing
about

Many thanks

You're welcome, have a good day!

UKUser007 wrote:

> Thank you Bob & Martin very much and I will do.
>
> I'm just glad that now I can save them as jpegs and save some of the faffing
> about
>
> Many thanks
>
>