But when you recreated the mail profile, the emails that had issues then
work correctly?
Do you perhaps have a virus scanner installed which integrates itself with
Outlook? Uninstall this integration part of your virus scanner (disabling it
is often not enough) and then rebuild the cache file (ost-file). See if the
issue stays away now.
You'd still be sufficiently protected by your on-access scanner part of the
virus scanner. For more details see;
http://www.msoutlook.info/question/20
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----
"alm80" <(E-Mail Removed)> wrote in message
news:33B4B0D4-DEAA-40E9-858F-(E-Mail Removed)...
> Thanks for your quick reply. The problem still exists on safe mode. But it
> doesn't when users work through web-access. It looks that there's no
> problem
> with those mails per-se, it just that Outlook interprets them in some
> erroneous way for some reason.
>
> "Roady [MVP]" wrote:
>
>> On a troubled machine, does it work correctly in Outlook Safe Mode?
>> Start-> Run; outlook.exe /safe
>> (note the space in the command)
>>
>> If it does, it is probably caused by an add-in. Turn them all off and
>> then
>> enable them one by one until you found the culprit;
>> For further details see;
>> http://www.msoutlook.info/question/88
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "alm80" <(E-Mail Removed)> wrote in message
>> news:3AD4FD0A-6C7B-48DB-BD21-(E-Mail Removed)...
>> > Some of my customers are having a peculiar problem with Outlook 2007.
>> > They
>> > can't reply or forward certain mails. When they do it and press "Send"
>> > button, nothing happens. It is also impossible to copy from those
>> > mails.
>> > The
>> > paste option is not greyed out, but pressing it does nothing. Outlook
>> > was
>> > reinstalled, ost file was checked for errors, the whole profile was
>> > deleted
>> > and created from scratch. It solved the problem for some time, but we
>> > already
>> > recieve complaints that this problem was not solved and while some
>> > problematic mails were fixed, others were not. Does anyone has any idea
>> > how
>> > to solve it as I'm running out of options?
>>
>> .
>>
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