Hi,
Newbie here.

One of our users has, in the distant past, created a form or template
to be used as the standard look for every new email. We now want to
remove this so that every new email starts with a blank email.

I can't find where this is set.

The user is logged into a domain with Exchange as the email server.
Where is the setting for this? Is it in the Outlook client, or
exchange?

Help appreciated.

Regards

It's not clear whether you're talking about stationery, which would be set in Tools | Options | Mail Format, or a published custom form, which could be set as the default message form (a very bad idea, BTW) in the client's Windows registry. See http://www.outlookcode.com/d/newdefaultform.htm

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Control Freq" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
> Hi,
> Newbie here.
>
> One of our users has, in the distant past, created a form or template
> to be used as the standard look for every new email. We now want to
> remove this so that every new email starts with a blank email.
>
> I can't find where this is set.
>
> The user is logged into a domain with Exchange as the email server.
> Where is the setting for this? Is it in the Outlook client, or
> exchange?
>
> Help appreciated.
>
> Regards
>

On 27 Mar, 12:28, "Sue Mosher [MVP-Outlook]" <sue...@outlookcode.com>
wrote:
> It's not clear whether you're talking about stationery, which would be set in Tools | Options | Mail Format, or a published custom form, which could be set as the default message form (a very bad idea, BTW) in the client's Windows registry. Seehttp://www.outlookcode.com/d/newdefaultform.htm

Well, I don't think it is 'stationery' as I looked in Tools | Options
| Mail Format and it shows 'None' as the stationery.

So, it must be the bad idea which you mentioned. How do I disable the
custom form?

Regards
>
> --
> Sue Mosher, Outlook MVP
> Author of Configuring Microsoft Outlook 2003
> http://www.turtleflock.com/olconfig/index.htm
> and Microsoft Outlook Programming - Jumpstart for
> Administrators, Power Users, and Developers
> http://www.outlookcode.com/jumpstart.aspx
>
>
>

THe page I suggested explains the registry keys involved under the Substitute Default Form section.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Control Freq" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
> On 27 Mar, 12:28, "Sue Mosher [MVP-Outlook]" <sue...@outlookcode.com>
> wrote:
>> It's not clear whether you're talking about stationery, which would be set in Tools | Options | Mail Format, or a published custom form, which could be set as the default message form (a very bad idea, BTW) in the client's Windows registry. See http://www.outlookcode.com/d/newdefaultform.htm
>
> Well, I don't think it is 'stationery' as I looked in Tools | Options
> | Mail Format and it shows 'None' as the stationery.
>
> So, it must be the bad idea which you mentioned. How do I disable the
> custom form?