Hello,

I installed the backup utility for a user. I've since added a new user and
deleted the first user, and now I can't install or remove the backup utility
for the new user. Can someone help please? This is on Win XP.

Thanks,
Ed

"can't install or remove" - how so? What happens when you try?

Ed wrote:
> Hello,
>
> I installed the backup utility for a user. I've since added a new user and
> deleted the first user, and now I can't install or remove the backup utility
> for the new user. Can someone help please? This is on Win XP.
>
> Thanks,
> Ed

When I run the executable to install the utility it says "it has detected a
previous version that you must uninstall 1st. In order to uninstall, answer
'yes' to the next question."

"Do you want to uninstall?"

I click Yes, and it says "This action is only valid for products that are
currently installed. To install this download, please uninstall previous
version using Add/Remove Programs in Control Panel."

And I don't see the utility under Add/Remove Programs.

Ed

"Pat Willener" wrote:

> "can't install or remove" - how so? What happens when you try?
>
> Ed wrote:
> > Hello,
> >
> > I installed the backup utility for a user. I've since added a new user and
> > deleted the first user, and now I can't install or remove the backup utility
> > for the new user. Can someone help please? This is on Win XP.
> >
> > Thanks,
> > Ed
>

That sounds a bit difficult! I would try the Windows Installer Cleanup
Utility, and see if removing the installer information for the backup
utility would allow the new install.

Ed wrote:
> When I run the executable to install the utility it says "it has detected a
> previous version that you must uninstall 1st. In order to uninstall, answer
> 'yes' to the next question."
>
> "Do you want to uninstall?"
>
> I click Yes, and it says "This action is only valid for products that are
> currently installed. To install this download, please uninstall previous
> version using Add/Remove Programs in Control Panel."
>
> And I don't see the utility under Add/Remove Programs.
>
> Ed
>
> "Pat Willener" wrote:
>
>> "can't install or remove" - how so? What happens when you try?
>>
>> Ed wrote:
>>> Hello,
>>>
>>> I installed the backup utility for a user. I've since added a new user and
>>> deleted the first user, and now I can't install or remove the backup utility
>>> for the new user. Can someone help please? This is on Win XP.
>>>
>>> Thanks,
>>> Ed