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can't receive new messages

 
 
Tifftash16404
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      17th May 2009
When I tried to open my mail this morning I got an error that it couldn't
open.
Then later when I tried it said authorizing and a box popped up for me to
put my username and password in. I did that but it just keeps bringing the
log in box back up. What should I do? My mail was fine last night.
 
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Gary VanderMolen
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      17th May 2009
If you are sure you are you are entering the correct username and
password, one possible cause for that error is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"Tifftash16404" <(E-Mail Removed)> wrote in message news:6010CCD2-1226-450D-B3E4-(E-Mail Removed)...
> When I tried to open my mail this morning I got an error that it couldn't
> open.
> Then later when I tried it said authorizing and a box popped up for me to
> put my username and password in. I did that but it just keeps bringing the
> log in box back up. What should I do? My mail was fine last night.

 
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