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Can't receive email: send/receive group is empty

 
 
Lew
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      15th Feb 2008
In accounts setup my email accounts work ok, as well as the providers web
interface, but no accounts are in the Send/receive->Send/receive
settings->define send/receive groups (nothing happens when I navigate
through this sequence). The result? No email. What's happening?

--
-Lew
The workers took the robot for Maria.


 
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Lew
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      15th Feb 2008
I should add that this is O2003/sp3. I can't find any .srs files.
"Lew" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In accounts setup my email accounts work ok, as well as the providers web
> interface, but no accounts are in the Send/receive->Send/receive
> settings->define send/receive groups (nothing happens when I navigate
> through this sequence). The result? No email. What's happening?
>
> --
> -Lew
> The workers took the robot for Maria.
>



 
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Brian Tillman
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      15th Feb 2008
Lew <(E-Mail Removed)> wrote:

> I should add that this is O2003/sp3. I can't find any .srs files.


The SRS file is in the (usually hidden) folder %AppData%\Microsoft\Outlook.
Unless you have configured Windows to allow you to see hidden files and
folders, you won't see it.

> In accounts setup my email accounts work ok, as well as the providers web
> interface, but no accounts are in the Send/receive->Send/receive
> settings->define send/receive groups (nothing happens when I navigate
> through this sequence). The result? No email. What's happening?


Have you tried a new mail profile?
--
Brian Tillman [MVP-Outlook]

 
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Lew
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      16th Feb 2008
I recently created a new profile at the recommendation of this newsgroup to
solve another problem. As I write this now, I see that the new profile,
which I have been using for a number of months and which was visible this
morning, has disappeared. Now Outlook and the default profile (named
OUTLOOK) is telling me that it isn't set up properly.

"Brian Tillman" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Lew <(E-Mail Removed)> wrote:
>
>> I should add that this is O2003/sp3. I can't find any .srs files.

>
> The SRS file is in the (usually hidden) folder
> %AppData%\Microsoft\Outlook. Unless you have configured Windows to allow
> you to see hidden files and folders, you won't see it.
>
>> In accounts setup my email accounts work ok, as well as the providers web
>> interface, but no accounts are in the Send/receive->Send/receive
>> settings->define send/receive groups (nothing happens when I navigate
>> through this sequence). The result? No email. What's happening?

>
> Have you tried a new mail profile?
> --
> Brian Tillman [MVP-Outlook]



 
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Brian Tillman
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Posts: n/a
 
      18th Feb 2008
Lew <(E-Mail Removed)> wrote:

> I recently created a new profile at the recommendation of this
> newsgroup to solve another problem. As I write this now, I see that
> the new profile, which I have been using for a number of months and
> which was visible this morning, has disappeared. Now Outlook and the
> default profile (named OUTLOOK) is telling me that it isn't set up
> properly.


Since the mail profile is kept entirely in the registry, only modifying the
registy or removing it with the Mail applet in Control Panel would have
deleted it. Have you performed any registry operations of use a registry
cleaner?
--
Brian Tillman [MVP-Outlook]

 
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