Outlook 2007
New install on brand new laptop, running Windows 7
Setting up Account and [Testing] shows success
(POP and SMTP settings identical to working machine)
When clicking [send and receive] dialog shows no errors
(and shows success for account sending and receiving tasks)
Using ZoneAlarm
(Turned off email checking)
Wireless Connection
Internet works
(Can download etc.)

Send works, can't receive.
Don't know what else to check.
Is there is some new security setting someplace?

Ralph

You have the right Port? Also turning off the email scanning will not work most of
the time. You need to uninstall ZA or your AV and then re-install without the email
integration(scanning)option.
Also if I were you I would get rid of ZA completely and as fast as you possibly can
and replace it with your Windows Firewall (if set up correctly it is better than
most) Also install a good free AV without the scanning option. Something like Avast
comes to mind

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Ralph" <(E-Mail Removed)> wrote in message
news:uyNv%(E-Mail Removed)...
> Outlook 2007
> New install on brand new laptop, running Windows 7
> Setting up Account and [Testing] shows success
> (POP and SMTP settings identical to working machine)
> When clicking [send and receive] dialog shows no errors
> (and shows success for account sending and receiving tasks)
> Using ZoneAlarm
> (Turned off email checking)
> Wireless Connection
> Internet works
> (Can download etc.)
>
> Send works, can't receive.
> Don't know what else to check.
> Is there is some new security setting someplace?
>
>

What antivirus software? Is it scanning incoming mail for viruses (most do
it automatically without telling you).

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Poll: What version of Exchange server do you use?
http://forums.slipstick.com/showthread.php?t=33803

"Ralph" <(E-Mail Removed)> wrote in message
news:uyNv#(E-Mail Removed)...
> Outlook 2007
> New install on brand new laptop, running Windows 7
> Setting up Account and [Testing] shows success
> (POP and SMTP settings identical to working machine)
> When clicking [send and receive] dialog shows no errors
> (and shows success for account sending and receiving tasks)
> Using ZoneAlarm
> (Turned off email checking)
> Wireless Connection
> Internet works
> (Can download etc.)
>
> Send works, can't receive.
> Don't know what else to check.
> Is there is some new security setting someplace?
>
>

Diane Poremsky [MVP] wrote:
> What antivirus software? Is it scanning incoming mail for viruses
> (most do it automatically without telling you).
>

ZoneAlarm Extreme Security 20010

I thought I had turned it off, however Mr. Foldes has suggested that I might
not have. That would certainly appear to be the most likely culprit at this
point.

I'll holler at ZA support. Surely if that is the case, I'm not the only one.

It seems odd, that I can received RSS and Microsoft Emails (confirmation of
registration etc), just nothing from friends and family. ????

[I'm new to the ZA Extreme, ForceField, &etc. as well, having used only the
Securty Suite in the past. Back to clicking and reading. <g>]

-ralph

Peter Foldes wrote:
> Ralph
>
> You have the right Port? Also turning off the email scanning will not
> work most of the time. You need to uninstall ZA or your AV and then
> re-install without the email integration(scanning)option.
> Also if I were you I would get rid of ZA completely and as fast as
> you possibly can and replace it with your Windows Firewall (if set up
> correctly it is better than most) Also install a good free AV without
> the scanning option. Something like Avast comes to mind
>

As noted in my reply to Ms. Porernsky the AV does appear the most likely
suspect.

[One does tend to over-look the obvious, when they *know* for a fact that
can't possibly be the problem. <lol>]

I have used ZoneAlarm like forever and have used their AV addon since its
release. Although I find it a tad intrusive at times, I've been very pleased
with it overall. It gets great reviews and is based on Kaspersky which is
also considered one of the best in the business.

I'm a bit wary about it since it was purchased by Check Point. Many a fine
product has gone downhill once 'acquired'.

thanks
-ralph

To be honest, Zone Alarm's been going downhill for a few years - I don't
think checkpoint will make things worse.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Poll: What version of Exchange server do you use?
http://forums.slipstick.com/showthread.php?t=33803

"Ralph" <(E-Mail Removed)> wrote in message
news:#FO#(E-Mail Removed)...
> Peter Foldes wrote:
>> Ralph
>>
>> You have the right Port? Also turning off the email scanning will not
>> work most of the time. You need to uninstall ZA or your AV and then
>> re-install without the email integration(scanning)option.
>> Also if I were you I would get rid of ZA completely and as fast as
>> you possibly can and replace it with your Windows Firewall (if set up
>> correctly it is better than most) Also install a good free AV without
>> the scanning option. Something like Avast comes to mind
>>
>
> As noted in my reply to Ms. Porernsky the AV does appear the most likely
> suspect.
>
> [One does tend to over-look the obvious, when they *know* for a fact that
> can't possibly be the problem. <lol>]
>
> I have used ZoneAlarm like forever and have used their AV addon since its
> release. Although I find it a tad intrusive at times, I've been very
> pleased
> with it overall. It gets great reviews and is based on Kaspersky which is
> also considered one of the best in the business.
>
> I'm a bit wary about it since it was purchased by Check Point. Many a fine
> product has gone downhill once 'acquired'.
>
> thanks
> -ralph
>
>

I don't know how the MS mails are getting in (they could be generated by
outlook)- but RSS feeds are pulled in via HTTP ports and wouldn't be
affected by the same things that affect email.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Poll: What version of Exchange server do you use?
http://forums.slipstick.com/showthread.php?t=33803

"Ralph" <(E-Mail Removed)> wrote in message
news:#(E-Mail Removed)...
> Diane Poremsky [MVP] wrote:
>> What antivirus software? Is it scanning incoming mail for viruses
>> (most do it automatically without telling you).
>>
>
> ZoneAlarm Extreme Security 20010
>
> I thought I had turned it off, however Mr. Foldes has suggested that I
> might
> not have. That would certainly appear to be the most likely culprit at
> this
> point.
>
> I'll holler at ZA support. Surely if that is the case, I'm not the only
> one.
>
> It seems odd, that I can received RSS and Microsoft Emails (confirmation
> of
> registration etc), just nothing from friends and family. ????
>
> [I'm new to the ZA Extreme, ForceField, &etc. as well, having used only
> the
> Securty Suite in the past. Back to clicking and reading. <g>]
>
> -ralph
>
>

Diane Poremsky [MVP] wrote:
> I don't know how the MS mails are getting in (they could be generated
> by outlook)- but RSS feeds are pulled in via HTTP ports and wouldn't
> be affected by the same things that affect email.
>
>

Ok, thanks, that's kind of what I figured.

I checked your links but didn't see anything. But then it is possible I
don't know what I'm looking for or would recognize it if I saw it. <g>

[PS: I used to think I was a knowledgeable user. But coming from Win2k and
Office 2k - I'm thoughly and completely lost.]

Checked with ZA support. No issues there. Emails are coming from a Trusted
Zone, and specific people/addresses are shown as "Allowed". In fact the
email log for ZA shows a count for every email sent to the laptop as
"Allowed", ie, it appears that Outlook [Send and Receive] IS fetching them,
BUT they don't show up in the Outlook Inbox.

Also re-installed Outlook, no change?

Any more ideas?
Profiles?
Some security setting someplace?
Rub the screen with a raw potato, bury the potato and pass a candle over it
three times while chanting?

-ralph

What antivirus do you use?

Turn off ZA or disable the email feature - you may need to uninstall ZA and
reinstall using the custom install option so you can not include email
scanning.



--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Poll: What version of Exchange server do you use?
http://forums.slipstick.com/showthread.php?t=33803

"Ralph" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Diane Poremsky [MVP] wrote:
>> I don't know how the MS mails are getting in (they could be generated
>> by outlook)- but RSS feeds are pulled in via HTTP ports and wouldn't
>> be affected by the same things that affect email.
>>
>>
>
> Ok, thanks, that's kind of what I figured.
>
> I checked your links but didn't see anything. But then it is possible I
> don't know what I'm looking for or would recognize it if I saw it. <g>
>
> [PS: I used to think I was a knowledgeable user. But coming from Win2k
> and
> Office 2k - I'm thoughly and completely lost.]
>
> Checked with ZA support. No issues there. Emails are coming from a Trusted
> Zone, and specific people/addresses are shown as "Allowed". In fact the
> email log for ZA shows a count for every email sent to the laptop as
> "Allowed", ie, it appears that Outlook [Send and Receive] IS fetching
> them,
> BUT they don't show up in the Outlook Inbox.
>
> Also re-installed Outlook, no change?
>
> Any more ideas?
> Profiles?
> Some security setting someplace?
> Rub the screen with a raw potato, bury the potato and pass a candle over
> it
> three times while chanting?
>
> -ralph
>
>

"Diane Poremsky [MVP]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> What antivirus do you use?
>
> Turn off ZA or disable the email feature - you may need to uninstall ZA
and
> reinstall using the custom install option so you can not include email
> scanning.
>

I am using ZA Extreme Security (Firewall and AV - which is Kaspersky)
I have uninstalled ZA completely - No change.
(Keeping only the Windows 7 Firewall - No Changed)
(Turned off the Windows 7 Firewall - No Change)
I have re-installed ZA with no Email checking - No change.
I have simply turned ZA off - while in Win7 - No change.
I have installed ZA Internet Security Suite - No change.
(Going through the same steps as with ZA Extreme)
I have directly connected to the network.
(Usually run the laptop off a wireless router - No Change.)
Outlook is "default" as installed. ie, no filters, special views, rules,
&etc.
Win 7 is as default. ie, UAC is as "recommended", etc.

Here is an odd artifact that showed up. If I send an Email with an incorrect
address, I do receive the Mail Administrator (from the IP) Error message.
????

I have hollered at MS. No answer yet.
I have hollered at ZA. No answer yet.
Next stop - return the laptop or pay the Geek Squad a fortune. <g>

It has to be something with Win7 and Outlook? But don't know what obscure
item to click.

thanks
-ralph