I have been using outlook for several years and no problem. Past few days, I
cannot receive email. I get asked to log in and when I do, I get the error
message: 0x800CCC92, server rejected your login.
My ISP contends, that since I can log into my webmail and check my emails,
the problem is with my outlook settings and they don't support that!
I have removed McAfee thinking may be it was the cause. Didn't help. I have
also re-installed outlook (detect/repair) a few times and no difference.
Would appreciate any help to solve this.

First, Detect and Repair will do nothing for this as you have found out.
It's your account settings. You'll need to check them. If your ISP doesn't
support Outlook then they might have settings for Outlook Express. The basic
settings are the same.
It's just ignorance that they don't support Outlook.
Who is your ISP?

--
Bill R
"green meadow" <green (E-Mail Removed)> wrote in message
news:8CF9C750-328E-4870-AA25-(E-Mail Removed)...
>I have been using outlook for several years and no problem. Past few days,
>I
> cannot receive email. I get asked to log in and when I do, I get the error
> message: 0x800CCC92, server rejected your login.
> My ISP contends, that since I can log into my webmail and check my emails,
> the problem is with my outlook settings and they don't support that!
> I have removed McAfee thinking may be it was the cause. Didn't help. I
> have
> also re-installed outlook (detect/repair) a few times and no difference.
> Would appreciate any help to solve this.
>

Thanks for your reply.

The ISP is COX-Orange County. I agree, they should at least provide the
basic seetings for outlook express. I have checked the settings and even had
outlook test them by sending email. All boxes get checked except the one for
logging. However, when I check my email through webmail, it shows up in the
inbox.


"BillR" wrote:

> First, Detect and Repair will do nothing for this as you have found out.
> It's your account settings. You'll need to check them. If your ISP doesn't
> support Outlook then they might have settings for Outlook Express. The basic
> settings are the same.
> It's just ignorance that they don't support Outlook.
> Who is your ISP?
>
> --
> Bill R
> "green meadow" <green (E-Mail Removed)> wrote in message
> news:8CF9C750-328E-4870-AA25-(E-Mail Removed)...
> >I have been using outlook for several years and no problem. Past few days,
> >I
> > cannot receive email. I get asked to log in and when I do, I get the error
> > message: 0x800CCC92, server rejected your login.
> > My ISP contends, that since I can log into my webmail and check my emails,
> > the problem is with my outlook settings and they don't support that!
> > I have removed McAfee thinking may be it was the cause. Didn't help. I
> > have
> > also re-installed outlook (detect/repair) a few times and no difference.
> > Would appreciate any help to solve this.
> >
>

"All boxes get checked except the one for
logging"
What do you mean by this?
Are you setting authentication or anything else?
I found some info on the server names for you but their support site is very
poor.

The servers you should use are:
POP Server: pop.west.cox.net
SMTP Server: smtp.west.cox.net

0x800CCC92 is a no server error so check you are using the above servers. If
you are and still have issues then post back with any error messages.
You might also have "something" that is blocking incoming email. Disable any
antivirus email integration or any add-is that might effect email transfer.




--
Bill R
"green meadow" <(E-Mail Removed)> wrote in message
news:CE9CAF17-6EBE-4D67-880F-(E-Mail Removed)...
> Thanks for your reply.
>
> The ISP is COX-Orange County. I agree, they should at least provide the
> basic seetings for outlook express. I have checked the settings and even
> had
> outlook test them by sending email. All boxes get checked except the one
> for
> logging. However, when I check my email through webmail, it shows up in
> the
> inbox.
>
>
> "BillR" wrote:
>
>> First, Detect and Repair will do nothing for this as you have found out.
>> It's your account settings. You'll need to check them. If your ISP
>> doesn't
>> support Outlook then they might have settings for Outlook Express. The
>> basic
>> settings are the same.
>> It's just ignorance that they don't support Outlook.
>> Who is your ISP?
>>
>> --
>> Bill R
>> "green meadow" <green (E-Mail Removed)> wrote in message
>> news:8CF9C750-328E-4870-AA25-(E-Mail Removed)...
>> >I have been using outlook for several years and no problem. Past few
>> >days,
>> >I
>> > cannot receive email. I get asked to log in and when I do, I get the
>> > error
>> > message: 0x800CCC92, server rejected your login.
>> > My ISP contends, that since I can log into my webmail and check my
>> > emails,
>> > the problem is with my outlook settings and they don't support that!
>> > I have removed McAfee thinking may be it was the cause. Didn't help. I
>> > have
>> > also re-installed outlook (detect/repair) a few times and no
>> > difference.
>> > Would appreciate any help to solve this.
>> >
>>

Yes, the server names you provided do match what I have.

Earlier, I was refering to the "Test Account Settings" button within Outlook
under "Email accounts" under "Tools". When I test it, several taks get
checked:
Establish network conn, find outgoing mail server(smtp), find incoming mail
server(pop3). Only the Log onto incoming mail server does NOT get checked and
a "Enter Network Password" window pops up with the server, user name, and
password enteries which all seem correct. So, I press OK and it pops up again
and again...

I have already removed McAfee from my computer and don't have any other
virus scanners.

Should I re-set the password or user name?

"BillR" wrote:

> "All boxes get checked except the one for
> logging"
> What do you mean by this?
> Are you setting authentication or anything else?
> I found some info on the server names for you but their support site is very
> poor.
>
> The servers you should use are:
> POP Server: pop.west.cox.net
> SMTP Server: smtp.west.cox.net
>
> 0x800CCC92 is a no server error so check you are using the above servers. If
> you are and still have issues then post back with any error messages.
> You might also have "something" that is blocking incoming email. Disable any
> antivirus email integration or any add-is that might effect email transfer.
>
>
>
>
> --
> Bill R
> "green meadow" <(E-Mail Removed)> wrote in message
> news:CE9CAF17-6EBE-4D67-880F-(E-Mail Removed)...
> > Thanks for your reply.
> >
> > The ISP is COX-Orange County. I agree, they should at least provide the
> > basic seetings for outlook express. I have checked the settings and even
> > had
> > outlook test them by sending email. All boxes get checked except the one
> > for
> > logging. However, when I check my email through webmail, it shows up in
> > the
> > inbox.
> >
> >
> > "BillR" wrote:
> >
> >> First, Detect and Repair will do nothing for this as you have found out.
> >> It's your account settings. You'll need to check them. If your ISP
> >> doesn't
> >> support Outlook then they might have settings for Outlook Express. The
> >> basic
> >> settings are the same.
> >> It's just ignorance that they don't support Outlook.
> >> Who is your ISP?
> >>
> >> --
> >> Bill R
> >> "green meadow" <green (E-Mail Removed)> wrote in message
> >> news:8CF9C750-328E-4870-AA25-(E-Mail Removed)...
> >> >I have been using outlook for several years and no problem. Past few
> >> >days,
> >> >I
> >> > cannot receive email. I get asked to log in and when I do, I get the
> >> > error
> >> > message: 0x800CCC92, server rejected your login.
> >> > My ISP contends, that since I can log into my webmail and check my
> >> > emails,
> >> > the problem is with my outlook settings and they don't support that!
> >> > I have removed McAfee thinking may be it was the cause. Didn't help. I
> >> > have
> >> > also re-installed outlook (detect/repair) a few times and no
> >> > difference.
> >> > Would appreciate any help to solve this.
> >> >
> >>
>

I"d reset the entire account but do it manually and don't let Outlook set
anything.
If that doesn't work try the "log into account before sending email"
setting.

--
Bill R
"green meadow" <(E-Mail Removed)> wrote in message
news:750AA89D-C4E0-4C8A-B594-(E-Mail Removed)...
> Yes, the server names you provided do match what I have.
>
> Earlier, I was refering to the "Test Account Settings" button within
> Outlook
> under "Email accounts" under "Tools". When I test it, several taks get
> checked:
> Establish network conn, find outgoing mail server(smtp), find incoming
> mail
> server(pop3). Only the Log onto incoming mail server does NOT get checked
> and
> a "Enter Network Password" window pops up with the server, user name, and
> password enteries which all seem correct. So, I press OK and it pops up
> again
> and again...
>
> I have already removed McAfee from my computer and don't have any other
> virus scanners.
>
> Should I re-set the password or user name?
>
> "BillR" wrote:
>
>> "All boxes get checked except the one for
>> logging"
>> What do you mean by this?
>> Are you setting authentication or anything else?
>> I found some info on the server names for you but their support site is
>> very
>> poor.
>>
>> The servers you should use are:
>> POP Server: pop.west.cox.net
>> SMTP Server: smtp.west.cox.net
>>
>> 0x800CCC92 is a no server error so check you are using the above servers.
>> If
>> you are and still have issues then post back with any error messages.
>> You might also have "something" that is blocking incoming email. Disable
>> any
>> antivirus email integration or any add-is that might effect email
>> transfer.
>>
>>
>>
>>
>> --
>> Bill R
>> "green meadow" <(E-Mail Removed)> wrote in message
>> news:CE9CAF17-6EBE-4D67-880F-(E-Mail Removed)...
>> > Thanks for your reply.
>> >
>> > The ISP is COX-Orange County. I agree, they should at least provide the
>> > basic seetings for outlook express. I have checked the settings and
>> > even
>> > had
>> > outlook test them by sending email. All boxes get checked except the
>> > one
>> > for
>> > logging. However, when I check my email through webmail, it shows up in
>> > the
>> > inbox.
>> >
>> >
>> > "BillR" wrote:
>> >
>> >> First, Detect and Repair will do nothing for this as you have found
>> >> out.
>> >> It's your account settings. You'll need to check them. If your ISP
>> >> doesn't
>> >> support Outlook then they might have settings for Outlook Express. The
>> >> basic
>> >> settings are the same.
>> >> It's just ignorance that they don't support Outlook.
>> >> Who is your ISP?
>> >>
>> >> --
>> >> Bill R
>> >> "green meadow" <green (E-Mail Removed)> wrote in
>> >> message
>> >> news:8CF9C750-328E-4870-AA25-(E-Mail Removed)...
>> >> >I have been using outlook for several years and no problem. Past few
>> >> >days,
>> >> >I
>> >> > cannot receive email. I get asked to log in and when I do, I get the
>> >> > error
>> >> > message: 0x800CCC92, server rejected your login.
>> >> > My ISP contends, that since I can log into my webmail and check my
>> >> > emails,
>> >> > the problem is with my outlook settings and they don't support that!
>> >> > I have removed McAfee thinking may be it was the cause. Didn't help.
>> >> > I
>> >> > have
>> >> > also re-installed outlook (detect/repair) a few times and no
>> >> > difference.
>> >> > Would appreciate any help to solve this.
>> >> >
>> >>
>>

I did reset manually and it didn't work. Not sure where the settings for "log
into account ....."is.


"BillR" wrote:

> I"d reset the entire account but do it manually and don't let Outlook set
> anything.
> If that doesn't work try the "log into account before sending email"
> setting.
>
> --
> Bill R
> "green meadow" <(E-Mail Removed)> wrote in message
> news:750AA89D-C4E0-4C8A-B594-(E-Mail Removed)...
> > Yes, the server names you provided do match what I have.
> >
> > Earlier, I was refering to the "Test Account Settings" button within
> > Outlook
> > under "Email accounts" under "Tools". When I test it, several taks get
> > checked:
> > Establish network conn, find outgoing mail server(smtp), find incoming
> > mail
> > server(pop3). Only the Log onto incoming mail server does NOT get checked
> > and
> > a "Enter Network Password" window pops up with the server, user name, and
> > password enteries which all seem correct. So, I press OK and it pops up
> > again
> > and again...
> >
> > I have already removed McAfee from my computer and don't have any other
> > virus scanners.
> >
> > Should I re-set the password or user name?
> >
> > "BillR" wrote:
> >
> >> "All boxes get checked except the one for
> >> logging"
> >> What do you mean by this?
> >> Are you setting authentication or anything else?
> >> I found some info on the server names for you but their support site is
> >> very
> >> poor.
> >>
> >> The servers you should use are:
> >> POP Server: pop.west.cox.net
> >> SMTP Server: smtp.west.cox.net
> >>
> >> 0x800CCC92 is a no server error so check you are using the above servers.
> >> If
> >> you are and still have issues then post back with any error messages.
> >> You might also have "something" that is blocking incoming email. Disable
> >> any
> >> antivirus email integration or any add-is that might effect email
> >> transfer.
> >>
> >>
> >>
> >>
> >> --
> >> Bill R
> >> "green meadow" <(E-Mail Removed)> wrote in message
> >> news:CE9CAF17-6EBE-4D67-880F-(E-Mail Removed)...
> >> > Thanks for your reply.
> >> >
> >> > The ISP is COX-Orange County. I agree, they should at least provide the
> >> > basic seetings for outlook express. I have checked the settings and
> >> > even
> >> > had
> >> > outlook test them by sending email. All boxes get checked except the
> >> > one
> >> > for
> >> > logging. However, when I check my email through webmail, it shows up in
> >> > the
> >> > inbox.
> >> >
> >> >
> >> > "BillR" wrote:
> >> >
> >> >> First, Detect and Repair will do nothing for this as you have found
> >> >> out.
> >> >> It's your account settings. You'll need to check them. If your ISP
> >> >> doesn't
> >> >> support Outlook then they might have settings for Outlook Express. The
> >> >> basic
> >> >> settings are the same.
> >> >> It's just ignorance that they don't support Outlook.
> >> >> Who is your ISP?
> >> >>
> >> >> --
> >> >> Bill R
> >> >> "green meadow" <green (E-Mail Removed)> wrote in
> >> >> message
> >> >> news:8CF9C750-328E-4870-AA25-(E-Mail Removed)...
> >> >> >I have been using outlook for several years and no problem. Past few
> >> >> >days,
> >> >> >I
> >> >> > cannot receive email. I get asked to log in and when I do, I get the
> >> >> > error
> >> >> > message: 0x800CCC92, server rejected your login.
> >> >> > My ISP contends, that since I can log into my webmail and check my
> >> >> > emails,
> >> >> > the problem is with my outlook settings and they don't support that!
> >> >> > I have removed McAfee thinking may be it was the cause. Didn't help.
> >> >> > I
> >> >> > have
> >> >> > also re-installed outlook (detect/repair) a few times and no
> >> >> > difference.
> >> >> > Would appreciate any help to solve this.
> >> >> >
> >> >>
> >>
>

Look in the settings for that account in the Outgoing Server tab.

--
Bill R
"green meadow" <(E-Mail Removed)> wrote in message
news43F5E2A-CC80-4A4E-B352-(E-Mail Removed)...
>I did reset manually and it didn't work. Not sure where the settings for
>"log
> into account ....."is.
>
>
> "BillR" wrote:
>
>> I"d reset the entire account but do it manually and don't let Outlook set
>> anything.
>> If that doesn't work try the "log into account before sending email"
>> setting.
>>
>> --
>> Bill R
>> "green meadow" <(E-Mail Removed)> wrote in message
>> news:750AA89D-C4E0-4C8A-B594-(E-Mail Removed)...
>> > Yes, the server names you provided do match what I have.
>> >
>> > Earlier, I was refering to the "Test Account Settings" button within
>> > Outlook
>> > under "Email accounts" under "Tools". When I test it, several taks get
>> > checked:
>> > Establish network conn, find outgoing mail server(smtp), find incoming
>> > mail
>> > server(pop3). Only the Log onto incoming mail server does NOT get
>> > checked
>> > and
>> > a "Enter Network Password" window pops up with the server, user name,
>> > and
>> > password enteries which all seem correct. So, I press OK and it pops up
>> > again
>> > and again...
>> >
>> > I have already removed McAfee from my computer and don't have any other
>> > virus scanners.
>> >
>> > Should I re-set the password or user name?
>> >
>> > "BillR" wrote:
>> >
>> >> "All boxes get checked except the one for
>> >> logging"
>> >> What do you mean by this?
>> >> Are you setting authentication or anything else?
>> >> I found some info on the server names for you but their support site
>> >> is
>> >> very
>> >> poor.
>> >>
>> >> The servers you should use are:
>> >> POP Server: pop.west.cox.net
>> >> SMTP Server: smtp.west.cox.net
>> >>
>> >> 0x800CCC92 is a no server error so check you are using the above
>> >> servers.
>> >> If
>> >> you are and still have issues then post back with any error messages.
>> >> You might also have "something" that is blocking incoming email.
>> >> Disable
>> >> any
>> >> antivirus email integration or any add-is that might effect email
>> >> transfer.
>> >>
>> >>
>> >>
>> >>
>> >> --
>> >> Bill R
>> >> "green meadow" <(E-Mail Removed)> wrote in
>> >> message
>> >> news:CE9CAF17-6EBE-4D67-880F-(E-Mail Removed)...
>> >> > Thanks for your reply.
>> >> >
>> >> > The ISP is COX-Orange County. I agree, they should at least provide
>> >> > the
>> >> > basic seetings for outlook express. I have checked the settings and
>> >> > even
>> >> > had
>> >> > outlook test them by sending email. All boxes get checked except the
>> >> > one
>> >> > for
>> >> > logging. However, when I check my email through webmail, it shows up
>> >> > in
>> >> > the
>> >> > inbox.
>> >> >
>> >> >
>> >> > "BillR" wrote:
>> >> >
>> >> >> First, Detect and Repair will do nothing for this as you have found
>> >> >> out.
>> >> >> It's your account settings. You'll need to check them. If your ISP
>> >> >> doesn't
>> >> >> support Outlook then they might have settings for Outlook Express.
>> >> >> The
>> >> >> basic
>> >> >> settings are the same.
>> >> >> It's just ignorance that they don't support Outlook.
>> >> >> Who is your ISP?
>> >> >>
>> >> >> --
>> >> >> Bill R
>> >> >> "green meadow" <green (E-Mail Removed)> wrote in
>> >> >> message
>> >> >> news:8CF9C750-328E-4870-AA25-(E-Mail Removed)...
>> >> >> >I have been using outlook for several years and no problem. Past
>> >> >> >few
>> >> >> >days,
>> >> >> >I
>> >> >> > cannot receive email. I get asked to log in and when I do, I get
>> >> >> > the
>> >> >> > error
>> >> >> > message: 0x800CCC92, server rejected your login.
>> >> >> > My ISP contends, that since I can log into my webmail and check
>> >> >> > my
>> >> >> > emails,
>> >> >> > the problem is with my outlook settings and they don't support
>> >> >> > that!
>> >> >> > I have removed McAfee thinking may be it was the cause. Didn't
>> >> >> > help.
>> >> >> > I
>> >> >> > have
>> >> >> > also re-installed outlook (detect/repair) a few times and no
>> >> >> > difference.
>> >> >> > Would appreciate any help to solve this.
>> >> >> >
>> >> >>
>> >>
>>

Hi Green Meadow: I am reading your description and it sounds very similar to
my issue that I am having (see my post today under 'not receiving emails in
inbox but able to send". I keep receiving the 'enter network password' popup
window; and I am able to receive emails when i log onto my sympatico (ISP)
account through hotmail.com (webmail). My ISP told me originally too that
they do not support since my account was working properly as I was able to
receive through webmail. Now they have referred me to microsoft as they think
its a 'registry key' problem. Did you resolve your issue?

"green meadow" wrote:

> Thanks for your reply.
>
> The ISP is COX-Orange County. I agree, they should at least provide the
> basic seetings for outlook express. I have checked the settings and even had
> outlook test them by sending email. All boxes get checked except the one for
> logging. However, when I check my email through webmail, it shows up in the
> inbox.
>
>
> "BillR" wrote:
>
> > First, Detect and Repair will do nothing for this as you have found out.
> > It's your account settings. You'll need to check them. If your ISP doesn't
> > support Outlook then they might have settings for Outlook Express. The basic
> > settings are the same.
> > It's just ignorance that they don't support Outlook.
> > Who is your ISP?
> >
> > --
> > Bill R
> > "green meadow" <green (E-Mail Removed)> wrote in message
> > news:8CF9C750-328E-4870-AA25-(E-Mail Removed)...
> > >I have been using outlook for several years and no problem. Past few days,
> > >I
> > > cannot receive email. I get asked to log in and when I do, I get the error
> > > message: 0x800CCC92, server rejected your login.
> > > My ISP contends, that since I can log into my webmail and check my emails,
> > > the problem is with my outlook settings and they don't support that!
> > > I have removed McAfee thinking may be it was the cause. Didn't help. I
> > > have
> > > also re-installed outlook (detect/repair) a few times and no difference.
> > > Would appreciate any help to solve this.
> > >
> >

YES. Finally, today after an entire week and many re-installations of outlook
and other silly things. I just simply did a system restore back to the day
before my problems started. That did the trick and outlook is working fine.
In case it's under:Start---all programs---- accessories--- system
tools----system restore.
good luck.

"anna" wrote:

> Hi Green Meadow: I am reading your description and it sounds very similar to
> my issue that I am having (see my post today under 'not receiving emails in
> inbox but able to send". I keep receiving the 'enter network password' popup
> window; and I am able to receive emails when i log onto my sympatico (ISP)
> account through hotmail.com (webmail). My ISP told me originally too that
> they do not support since my account was working properly as I was able to
> receive through webmail. Now they have referred me to microsoft as they think
> its a 'registry key' problem. Did you resolve your issue?
>
> "green meadow" wrote:
>
> > Thanks for your reply.
> >
> > The ISP is COX-Orange County. I agree, they should at least provide the
> > basic seetings for outlook express. I have checked the settings and even had
> > outlook test them by sending email. All boxes get checked except the one for
> > logging. However, when I check my email through webmail, it shows up in the
> > inbox.
> >
> >
> > "BillR" wrote:
> >
> > > First, Detect and Repair will do nothing for this as you have found out.
> > > It's your account settings. You'll need to check them. If your ISP doesn't
> > > support Outlook then they might have settings for Outlook Express. The basic
> > > settings are the same.
> > > It's just ignorance that they don't support Outlook.
> > > Who is your ISP?
> > >
> > > --
> > > Bill R
> > > "green meadow" <green (E-Mail Removed)> wrote in message
> > > news:8CF9C750-328E-4870-AA25-(E-Mail Removed)...
> > > >I have been using outlook for several years and no problem. Past few days,
> > > >I
> > > > cannot receive email. I get asked to log in and when I do, I get the error
> > > > message: 0x800CCC92, server rejected your login.
> > > > My ISP contends, that since I can log into my webmail and check my emails,
> > > > the problem is with my outlook settings and they don't support that!
> > > > I have removed McAfee thinking may be it was the cause. Didn't help. I
> > > > have
> > > > also re-installed outlook (detect/repair) a few times and no difference.
> > > > Would appreciate any help to solve this.
> > > >
> > >