I have Vista and have had no problems receiving mail for six months. However,
Dec. 31 is the last day I received any e-mail. Nothing has changed(that I am
aware of). According to theDell tech I spoke with, my server info is
accurate. Could someone please advise me as to what other info needs
checking? Thanks

Like they said to everyone. Post the error message. The MS MVPs will come to
help. I am NOT one of them.
t-4-2

"deb" <(E-Mail Removed)> wrote in message
news:FC146F7A-A785-4010-9393-(E-Mail Removed)...
> I have Vista and have had no problems receiving mail for six months.
> However,
> Dec. 31 is the last day I received any e-mail. Nothing has changed(that I
> am
> aware of). According to theDell tech I spoke with, my server info is
> accurate. Could someone please advise me as to what other info needs
> checking? Thanks

Dell does not know about mail server settings.
Do you get an error message when you try to receive? If so,
right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

If no error message, can you access the missing mail on your provider's
webmail portal? Who is your mail provider?

--
Gary VanderMolen, MS-MVP (Mail)


"deb" <(E-Mail Removed)> wrote in message news:FC146F7A-A785-4010-9393-(E-Mail Removed)...
>I have Vista and have had no problems receiving mail for six months. However,
> Dec. 31 is the last day I received any e-mail. Nothing has changed(that I am
> aware of). According to theDell tech I spoke with, my server info is
> accurate. Could someone please advise me as to what other info needs
> checking? Thanks

This is the error message I receive when I uncheck the Logon password
authorization box. When I check the box, I do not get the error message, but
I still do not receive my mail.

Account: 'djgardner7', Server: 'fpostoffice.isp.att.net', Protocol: POP3,
Server Response: '-ERR authorization not enabled', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18

"Gary VanderMolen" wrote:

> Dell does not know about mail server settings.
> Do you get an error message when you try to receive? If so,
> right-click on your error message, copy, then paste it into a reply here.
> We can't do much troubleshooting without the complete error message.
>
> If no error message, can you access the missing mail on your provider's
> webmail portal? Who is your mail provider?
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "deb" <(E-Mail Removed)> wrote in message news:FC146F7A-A785-4010-9393-(E-Mail Removed)...
> >I have Vista and have had no problems receiving mail for six months. However,
> > Dec. 31 is the last day I received any e-mail. Nothing has changed(that I am
> > aware of). According to theDell tech I spoke with, my server info is
> > accurate. Could someone please advise me as to what other info needs
> > checking? Thanks
>
>
>

Your settings are correct, except:
Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
The box for "My server requires authentication" must be checked.

--
Gary VanderMolen, MS-MVP (Mail)


"deb" <(E-Mail Removed)> wrote in message news:9C153C83-7DCA-446E-B0AA-(E-Mail Removed)...
> This is the error message I receive when I uncheck the Logon password
> authorization box. When I check the box, I do not get the error message, but
> I still do not receive my mail.
>
> Account: 'djgardner7', Server: 'fpostoffice.isp.att.net', Protocol: POP3,
> Server Response: '-ERR authorization not enabled', Port: 995, Secure(SSL):
> Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18
>
> "Gary VanderMolen" wrote:
>
>> Dell does not know about mail server settings.
>> Do you get an error message when you try to receive? If so,
>> right-click on your error message, copy, then paste it into a reply here.
>> We can't do much troubleshooting without the complete error message.
>>
>> If no error message, can you access the missing mail on your provider's
>> webmail portal? Who is your mail provider?
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "deb" <(E-Mail Removed)> wrote in message news:FC146F7A-A785-4010-9393-(E-Mail Removed)...
>> >I have Vista and have had no problems receiving mail for six months. However,
>> > Dec. 31 is the last day I received any e-mail. Nothing has changed(that I am
>> > aware of). According to theDell tech I spoke with, my server info is
>> > accurate. Could someone please advise me as to what other info needs
>> > checking? Thanks
>>
>>
>>

It is and has been.

"Gary VanderMolen" wrote:

> Your settings are correct, except:
> Make sure you have send authentication enabled.
> Go to Tools, Accounts, select that account, Properties, Servers.
> The box for "My server requires authentication" must be checked.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "deb" <(E-Mail Removed)> wrote in message news:9C153C83-7DCA-446E-B0AA-(E-Mail Removed)...
> > This is the error message I receive when I uncheck the Logon password
> > authorization box. When I check the box, I do not get the error message, but
> > I still do not receive my mail.
> >
> > Account: 'djgardner7', Server: 'fpostoffice.isp.att.net', Protocol: POP3,
> > Server Response: '-ERR authorization not enabled', Port: 995, Secure(SSL):
> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18
> >
> > "Gary VanderMolen" wrote:
> >
> >> Dell does not know about mail server settings.
> >> Do you get an error message when you try to receive? If so,
> >> right-click on your error message, copy, then paste it into a reply here.
> >> We can't do much troubleshooting without the complete error message.
> >>
> >> If no error message, can you access the missing mail on your provider's
> >> webmail portal? Who is your mail provider?
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "deb" <(E-Mail Removed)> wrote in message news:FC146F7A-A785-4010-9393-(E-Mail Removed)...
> >> >I have Vista and have had no problems receiving mail for six months. However,
> >> > Dec. 31 is the last day I received any e-mail. Nothing has changed(that I am
> >> > aware of). According to theDell tech I spoke with, my server info is
> >> > accurate. Could someone please advise me as to what other info needs
> >> > checking? Thanks
> >>
> >>
> >>
>
>
>

There is one other setting that could be the culprit:
Go to Tools, Accounts, select that mail account, Properties, Servers.
Uncheck the box for "Log on using Secure Password Authentication."

--
Gary VanderMolen, MS-MVP (Mail)


"deb" <(E-Mail Removed)> wrote in message news:24BFF7ED-023B-4764-8182-(E-Mail Removed)...
> It is and has been.
>
> "Gary VanderMolen" wrote:
>
>> Your settings are correct, except:
>> Make sure you have send authentication enabled.
>> Go to Tools, Accounts, select that account, Properties, Servers.
>> The box for "My server requires authentication" must be checked.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "deb" <(E-Mail Removed)> wrote in message news:9C153C83-7DCA-446E-B0AA-(E-Mail Removed)...
>> > This is the error message I receive when I uncheck the Logon password
>> > authorization box. When I check the box, I do not get the error message, but
>> > I still do not receive my mail.
>> >
>> > Account: 'djgardner7', Server: 'fpostoffice.isp.att.net', Protocol: POP3,
>> > Server Response: '-ERR authorization not enabled', Port: 995, Secure(SSL):
>> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Dell does not know about mail server settings.
>> >> Do you get an error message when you try to receive? If so,
>> >> right-click on your error message, copy, then paste it into a reply here.
>> >> We can't do much troubleshooting without the complete error message.
>> >>
>> >> If no error message, can you access the missing mail on your provider's
>> >> webmail portal? Who is your mail provider?
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "deb" <(E-Mail Removed)> wrote in message news:FC146F7A-A785-4010-9393-(E-Mail Removed)...
>> >> >I have Vista and have had no problems receiving mail for six months. However,
>> >> > Dec. 31 is the last day I received any e-mail. Nothing has changed(that I am
>> >> > aware of). According to theDell tech I spoke with, my server info is
>> >> > accurate. Could someone please advise me as to what other info needs
>> >> > checking? Thanks
>> >>
>> >>
>> >>
>>
>>
>>

Thank you for your replies Gary!
When I uncheck the log on auth. I get a message the task has been completed
successfully, but still no e-mails in my windows box. The connection on this
message states Local area network. Does this mean anything?

"Gary VanderMolen" wrote:

> There is one other setting that could be the culprit:
> Go to Tools, Accounts, select that mail account, Properties, Servers.
> Uncheck the box for "Log on using Secure Password Authentication."
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "deb" <(E-Mail Removed)> wrote in message news:24BFF7ED-023B-4764-8182-(E-Mail Removed)...
> > It is and has been.
> >
> > "Gary VanderMolen" wrote:
> >
> >> Your settings are correct, except:
> >> Make sure you have send authentication enabled.
> >> Go to Tools, Accounts, select that account, Properties, Servers.
> >> The box for "My server requires authentication" must be checked.
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "deb" <(E-Mail Removed)> wrote in message news:9C153C83-7DCA-446E-B0AA-(E-Mail Removed)...
> >> > This is the error message I receive when I uncheck the Logon password
> >> > authorization box. When I check the box, I do not get the error message, but
> >> > I still do not receive my mail.
> >> >
> >> > Account: 'djgardner7', Server: 'fpostoffice.isp.att.net', Protocol: POP3,
> >> > Server Response: '-ERR authorization not enabled', Port: 995, Secure(SSL):
> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> Dell does not know about mail server settings.
> >> >> Do you get an error message when you try to receive? If so,
> >> >> right-click on your error message, copy, then paste it into a reply here.
> >> >> We can't do much troubleshooting without the complete error message.
> >> >>
> >> >> If no error message, can you access the missing mail on your provider's
> >> >> webmail portal? Who is your mail provider?
> >> >>
> >> >> --
> >> >> Gary VanderMolen, MS-MVP (Mail)
> >> >>
> >> >>
> >> >> "deb" <(E-Mail Removed)> wrote in message news:FC146F7A-A785-4010-9393-(E-Mail Removed)...
> >> >> >I have Vista and have had no problems receiving mail for six months. However,
> >> >> > Dec. 31 is the last day I received any e-mail. Nothing has changed(that I am
> >> >> > aware of). According to theDell tech I spoke with, my server info is
> >> >> > accurate. Could someone please advise me as to what other info needs
> >> >> > checking? Thanks
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

Contact your ISP.

deb wrote:
> Thank you for your replies Gary!
> When I uncheck the log on auth. I get a message the task has been
> completed
> successfully, but still no e-mails in my windows box. The connection on
> this
> message states Local area network. Does this mean anything?
>
> "Gary VanderMolen" wrote:
>
>> There is one other setting that could be the culprit:
>> Go to Tools, Accounts, select that mail account, Properties, Servers.
>> Uncheck the box for "Log on using Secure Password Authentication."
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "deb" <(E-Mail Removed)> wrote in message
>> news:24BFF7ED-023B-4764-8182-(E-Mail Removed)...
>>> It is and has been.
>>>
>>> "Gary VanderMolen" wrote:
>>>
>>>> Your settings are correct, except:
>>>> Make sure you have send authentication enabled.
>>>> Go to Tools, Accounts, select that account, Properties, Servers.
>>>> The box for "My server requires authentication" must be checked.
>>>>
>>>> --
>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>
>>>>
>>>> "deb" <(E-Mail Removed)> wrote in message
>>>> news:9C153C83-7DCA-446E-B0AA-(E-Mail Removed)...
>>>>> This is the error message I receive when I uncheck the Logon password
>>>>> authorization box. When I check the box, I do not get the error
>>>>> message, but I still do not receive my mail.
>>>>>
>>>>> Account: 'djgardner7', Server: 'fpostoffice.isp.att.net', Protocol:
>>>>> POP3, Server Response: '-ERR authorization not enabled', Port: 995,
>>>>> Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18
>>>>>
>>>>> "Gary VanderMolen" wrote:
>>>>>
>>>>>> Dell does not know about mail server settings.
>>>>>> Do you get an error message when you try to receive? If so,
>>>>>> right-click on your error message, copy, then paste it into a reply
>>>>>> here.
>>>>>> We can't do much troubleshooting without the complete error message.
>>>>>>
>>>>>> If no error message, can you access the missing mail on your
>>>>>> provider's
>>>>>> webmail portal? Who is your mail provider?
>>>>>>
>>>>>> --
>>>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>>>
>>>>>>
>>>>>> "deb" <(E-Mail Removed)> wrote in message
>>>>>> news:FC146F7A-A785-4010-9393-(E-Mail Removed)...
>>>>>>> I have Vista and have had no problems receiving mail for six months.
>>>>>>> However, Dec. 31 is the last day I received any e-mail. Nothing has
>>>>>>> changed(that I am aware of). According to theDell tech I spoke with,
>>>>>>> my server info is accurate. Could someone please advise me as to
>>>>>>> what
>>>>>>> other info needs checking? Thanks

So there no longer is any error message?
What happens when you send a message to yourself? Does it arrive
in your Inbox?
Can you check via webmail to see if any messages are waiting to
be downloaded? I think you can get there by going in your browser
to http://webmail.att.net .

--
Gary VanderMolen, MS-MVP (Mail)


"deb" <(E-Mail Removed)> wrote in message news:E34095E5-A043-4FBD-A0B1-(E-Mail Removed)...
> Thank you for your replies Gary!
> When I uncheck the log on auth. I get a message the task has been completed
> successfully, but still no e-mails in my windows box. The connection on this
> message states Local area network. Does this mean anything?
>
> "Gary VanderMolen" wrote:
>
>> There is one other setting that could be the culprit:
>> Go to Tools, Accounts, select that mail account, Properties, Servers.
>> Uncheck the box for "Log on using Secure Password Authentication."
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "deb" <(E-Mail Removed)> wrote in message news:24BFF7ED-023B-4764-8182-(E-Mail Removed)...
>> > It is and has been.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Your settings are correct, except:
>> >> Make sure you have send authentication enabled.
>> >> Go to Tools, Accounts, select that account, Properties, Servers.
>> >> The box for "My server requires authentication" must be checked.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "deb" <(E-Mail Removed)> wrote in message news:9C153C83-7DCA-446E-B0AA-(E-Mail Removed)...
>> >> > This is the error message I receive when I uncheck the Logon password
>> >> > authorization box. When I check the box, I do not get the error message, but
>> >> > I still do not receive my mail.
>> >> >
>> >> > Account: 'djgardner7', Server: 'fpostoffice.isp.att.net', Protocol: POP3,
>> >> > Server Response: '-ERR authorization not enabled', Port: 995, Secure(SSL):
>> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> Dell does not know about mail server settings.
>> >> >> Do you get an error message when you try to receive? If so,
>> >> >> right-click on your error message, copy, then paste it into a reply here.
>> >> >> We can't do much troubleshooting without the complete error message.
>> >> >>
>> >> >> If no error message, can you access the missing mail on your provider's
>> >> >> webmail portal? Who is your mail provider?
>> >> >>
>> >> >> --
>> >> >> Gary VanderMolen, MS-MVP (Mail)
>> >> >>
>> >> >>
>> >> >> "deb" <(E-Mail Removed)> wrote in message news:FC146F7A-A785-4010-9393-(E-Mail Removed)...
>> >> >> >I have Vista and have had no problems receiving mail for six months. However,
>> >> >> > Dec. 31 is the last day I received any e-mail. Nothing has changed(that I am
>> >> >> > aware of). According to theDell tech I spoke with, my server info is
>> >> >> > accurate. Could someone please advise me as to what other info needs
>> >> >> > checking? Thanks