Outlook fails to launch and fails to retrieve email from POP server:

Outlook goes to rec e-mail from Yahoo, sends OK but does not proceed past
attempting to rec mail. I have to go out of outlook, and re-launch it in
order for it to work.

Also, when I close Outlook by pressing exit from file menu, it remains in
RAM. In order to retrieve e-mail, I must force OUTLOOK out of memory by
bring up cntrl-alt-del and ending process in RAM list. Then when I go back
and lauch Outlook it works perfectly the first time. If I try and rec after
that time, it will not go past 50% rec indication on the progress window.

How do I fix this? What is going on? Wound appreciate any help I can get.
Thank you.

SKaye <(E-Mail Removed)> wrote:

> Outlook fails to launch and fails to retrieve email from POP server:
>
> Outlook goes to rec e-mail from Yahoo, sends OK but does not proceed
> past attempting to rec mail. I have to go out of outlook, and
> re-launch it in order for it to work.
>
> Also, when I close Outlook by pressing exit from file menu, it
> remains in RAM. In order to retrieve e-mail, I must force OUTLOOK
> out of memory by bring up cntrl-alt-del and ending process in RAM
> list.

You have some add-in interfering with the normal Outlook operation. See if
this helps:
http://www.slipstick.com/problems/close.htm
--
Brian Tillman

"Brian Tillman" wrote:

> SKaye <(E-Mail Removed)> wrote:
>
> > Outlook fails to launch and fails to retrieve email from POP server:
> >
> > Outlook goes to rec e-mail from Yahoo, sends OK but does not proceed
> > past attempting to rec mail. I have to go out of outlook, and
> > re-launch it in order for it to work.
> >
> > Also, when I close Outlook by pressing exit from file menu, it
> > remains in RAM. In order to retrieve e-mail, I must force OUTLOOK
> > out of memory by bring up cntrl-alt-del and ending process in RAM
> > list.
>
> You have some add-in interfering with the normal Outlook operation. See if
> this helps:
> http://www.slipstick.com/problems/close.htm
> --
> Brian Tillman
>
> Thank you for your suggestion. I have loaded the small utility to force the Outlook 2003 to close and re-open without having to do it manually by using Task MAnager, but I still have the problem of it not being able to receive e-mail unpredictably at variable times from the first opening of the program. The only way I can make it work again, once it stops working is to close the program and re-open it again.

How can I determine if and what add-ins may be causing this? Also I have
Zone-Alert anti-viral software that may be interfering but do not know what
settings to make so that it can not interfer. I was using it before and
never had this problem.

SKaye <(E-Mail Removed)> wrote:

> How can I determine if and what add-ins may be causing this?

Look in Outlook's Tools>Options>Other>Advanced Options>COM Add-Ins and
Add-in Manager. Disable anything you see. Enable them one at a time until
Outlook doesn't close properly. The one you just enabled will be the
culprit.

> Also I
> have Zone-Alert anti-viral software that may be interfering but do
> not know what settings to make so that it can not interfer. I was
> using it before and never had this problem.

You'll have to read the documentation that came with Zone Alarm for that.
--
Brian Tillman

"Brian Tillman" wrote:

> SKaye <(E-Mail Removed)> wrote:
>
> > How can I determine if and what add-ins may be causing this?
>
> Look in Outlook's Tools>Options>Other>Advanced Options>COM Add-Ins and
> Add-in Manager. Disable anything you see. Enable them one at a time until
> Outlook doesn't close properly. The one you just enabled will be the
> culprit.
>
> > Also I
> > have Zone-Alert anti-viral software that may be interfering but do
> > not know what settings to make so that it can not interfer. I was
> > using it before and never had this problem.
>
> You'll have to read the documentation that came with Zone Alarm for that.
> --
> Brian Tillman
>
> Sorry to keep continuing this but after following all suggestions here is what I have found out:

1. I have completely shut dow the Zone Alarm anti-viral and the anti-spam
program. There is no add-in that is enabled in Outlook 2003. After using
the utility that forces Outlook to shut down and restart, I found out that
every time it goes through that operation, it allows Outlook to remain in RAM
and therefore after 6 times of this, Outlook is in memory 6 times according
to the Task Manager.

2. Any other suggestions? This all seemed to happen after I unsucessfully
tried to install Service Pack 2 into this computer. I got an error message
and it supposedly restored the system to the original condition. Nothinh
else seems to be a problem.

SKaye <(E-Mail Removed)> wrote:

> 1. I have completely shut dow the Zone Alarm anti-viral and the
> anti-spam program. There is no add-in that is enabled in Outlook
> 2003. After using the utility that forces Outlook to shut down and
> restart, I found out that every time it goes through that operation,
> it allows Outlook to remain in RAM and therefore after 6 times of
> this, Outlook is in memory 6 times according to the Task Manager.

Then you still have something interfering.

> 2. Any other suggestions? This all seemed to happen after I
> unsucessfully tried to install Service Pack 2 into this computer. I
> got an error message and it supposedly restored the system to the
> original condition. Nothinh else seems to be a problem.

Try starting Outlook in safe mode with the /safe command line switch. See
if it stops OK then.
--
Brian Tillman