My WD is up to date. I am unable to open anything in the Tools section. I
know I am not the only one that can't do this, because a friend brought it to
my attention and I tried it and nada. I also was unable to post this
question yesterday.

There was a glitch of some sort in these forums yesterday--sorry about that.

I'd recommend a repair or update install--start, control panel, add or
remove programs, Windows Defender, change, update.

I can recall seeing a spate of this kind of problem much earlier in the
beta, but I don't remember what the cause was. Do you have any thoughts
about commonalities that might exist between your machine and the friend you
mentioned? Software installed recently?


--

"MaDonna" <(E-Mail Removed)> wrote in message
news:F03EB6BB-8119-4DEC-8DCD-(E-Mail Removed)...
> My WD is up to date. I am unable to open anything in the Tools section. I
> know I am not the only one that can't do this, because a friend brought it
> to
> my attention and I tried it and nada. I also was unable to post this
> question yesterday.

We both use FF2 and do have several programs that are the same, ((Spy
Sweeper/Registry Mechanic/Tune-Up Utilities), that I remember off hand and I
know we both make sure we have the latest updates. We both have done the
Up-Date-Repair-Install from Add/Remove and it didn't help any. Suggestions?

"Bill Sanderson MVP" wrote:

> There was a glitch of some sort in these forums yesterday--sorry about that.
>
> I'd recommend a repair or update install--start, control panel, add or
> remove programs, Windows Defender, change, update.
>
> I can recall seeing a spate of this kind of problem much earlier in the
> beta, but I don't remember what the cause was. Do you have any thoughts
> about commonalities that might exist between your machine and the friend you
> mentioned? Software installed recently?
>
>
> --
>
> "MaDonna" <(E-Mail Removed)> wrote in message
> news:F03EB6BB-8119-4DEC-8DCD-(E-Mail Removed)...
> > My WD is up to date. I am unable to open anything in the Tools section. I
> > know I am not the only one that can't do this, because a friend brought it
> > to
> > my attention and I tried it and nada. I also was unable to post this
> > question yesterday.
>
>
>

Bill, I ran repair, or tried to again, and it tells me WindowsDefender.msi is
missing. I tried re-install and still can not repair.

"MaDonna" wrote:

> We both use FF2 and do have several programs that are the same, ((Spy
> Sweeper/Registry Mechanic/Tune-Up Utilities), that I remember off hand and I
> know we both make sure we have the latest updates. We both have done the
> Up-Date-Repair-Install from Add/Remove and it didn't help any. Suggestions?
>
> "Bill Sanderson MVP" wrote:
>
> > There was a glitch of some sort in these forums yesterday--sorry about that.
> >
> > I'd recommend a repair or update install--start, control panel, add or
> > remove programs, Windows Defender, change, update.
> >
> > I can recall seeing a spate of this kind of problem much earlier in the
> > beta, but I don't remember what the cause was. Do you have any thoughts
> > about commonalities that might exist between your machine and the friend you
> > mentioned? Software installed recently?
> >
> >
> > --
> >
> > "MaDonna" <(E-Mail Removed)> wrote in message
> > news:F03EB6BB-8119-4DEC-8DCD-(E-Mail Removed)...
> > > My WD is up to date. I am unable to open anything in the Tools section. I
> > > know I am not the only one that can't do this, because a friend brought it
> > > to
> > > my attention and I tried it and nada. I also was unable to post this
> > > question yesterday.
> >
> >
> >

Hello MaDonna,

Just out of interest. Am I correct in thinking that you have software from
Symantec installed?
--

"MaDonna" wrote:

> We both use FF2 and do have several programs that are the same, ((Spy
> Sweeper/Registry Mechanic/Tune-Up Utilities), that I remember off hand and I
> know we both make sure we have the latest updates. We both have done the
> Up-Date-Repair-Install from Add/Remove and it didn't help any. Suggestions?
>
> "Bill Sanderson MVP" wrote:
>
> > There was a glitch of some sort in these forums yesterday--sorry about that.
> >
> > I'd recommend a repair or update install--start, control panel, add or
> > remove programs, Windows Defender, change, update.
> >
> > I can recall seeing a spate of this kind of problem much earlier in the
> > beta, but I don't remember what the cause was. Do you have any thoughts
> > about commonalities that might exist between your machine and the friend you
> > mentioned? Software installed recently?
> >
> >
> > --
> >
> > "MaDonna" <(E-Mail Removed)> wrote in message
> > news:F03EB6BB-8119-4DEC-8DCD-(E-Mail Removed)...
> > > My WD is up to date. I am unable to open anything in the Tools section. I
> > > know I am not the only one that can't do this, because a friend brought it
> > > to
> > > my attention and I tried it and nada. I also was unable to post this
> > > question yesterday.
> >
> >
> >

Actually no. I don't have any Symantec installed.My friend does have Norton
Anti-Virus, but I use Avast. If I I uninstall WD and do a thorough cleaning
with CCleaner, etc. And re-install WD, would that make it work? I can
remember back in some of the beta versions people were having problems
uninstalling and re-installing.

"Engel" wrote:

> Hello MaDonna,
>
> Just out of interest. Am I correct in thinking that you have software from
> Symantec installed?
> --
>
> "MaDonna" wrote:
>
> > We both use FF2 and do have several programs that are the same, ((Spy
> > Sweeper/Registry Mechanic/Tune-Up Utilities), that I remember off hand and I
> > know we both make sure we have the latest updates. We both have done the
> > Up-Date-Repair-Install from Add/Remove and it didn't help any. Suggestions?
> >
> > "Bill Sanderson MVP" wrote:
> >
> > > There was a glitch of some sort in these forums yesterday--sorry about that.
> > >
> > > I'd recommend a repair or update install--start, control panel, add or
> > > remove programs, Windows Defender, change, update.
> > >
> > > I can recall seeing a spate of this kind of problem much earlier in the
> > > beta, but I don't remember what the cause was. Do you have any thoughts
> > > about commonalities that might exist between your machine and the friend you
> > > mentioned? Software installed recently?
> > >
> > >
> > > --
> > >
> > > "MaDonna" <(E-Mail Removed)> wrote in message
> > > news:F03EB6BB-8119-4DEC-8DCD-(E-Mail Removed)...
> > > > My WD is up to date. I am unable to open anything in the Tools section. I
> > > > know I am not the only one that can't do this, because a friend brought it
> > > > to
> > > > my attention and I tried it and nada. I also was unable to post this
> > > > question yesterday.
> > >
> > >
> > >

It was possible to cleanup things with the beta version; however, I haven't
tried it with the latest version. I would suggest doing an uninstall. After
doing the uninstall, reboot the system and check that Windows Defender does
not show up as a Service (Administrative Tools->Services). Next I would do a
search on file names that contain "Windows Defender". You should find hits
under Program Files and Application Data/Microsoft (there's also an adm file
that I wouldn't worry about). After deleting these folders, I would run
Ccleaner Issues and/or OneCare cleanup (the broom). There are some Windows
Defender log data sets in the Temp folder under Windows - again, I wouldn't
worry about them). There was a command to run under the beta that would
reset the signature definitions. I don't know if that is still applicable.
The proof of the pudding will be to see if WD updates to the levels that are
posted by Engel.

"MaDonna" wrote:

> Actually no. I don't have any Symantec installed.My friend does have Norton
> Anti-Virus, but I use Avast. If I I uninstall WD and do a thorough cleaning
> with CCleaner, etc. And re-install WD, would that make it work? I can
> remember back in some of the beta versions people were having problems
> uninstalling and re-installing.
>
> "Engel" wrote:
>
> > Hello MaDonna,
> >
> > Just out of interest. Am I correct in thinking that you have software from
> > Symantec installed?
> > --
> >
> > "MaDonna" wrote:
> >
> > > We both use FF2 and do have several programs that are the same, ((Spy
> > > Sweeper/Registry Mechanic/Tune-Up Utilities), that I remember off hand and I
> > > know we both make sure we have the latest updates. We both have done the
> > > Up-Date-Repair-Install from Add/Remove and it didn't help any. Suggestions?
> > >
> > > "Bill Sanderson MVP" wrote:
> > >
> > > > There was a glitch of some sort in these forums yesterday--sorry about that.
> > > >
> > > > I'd recommend a repair or update install--start, control panel, add or
> > > > remove programs, Windows Defender, change, update.
> > > >
> > > > I can recall seeing a spate of this kind of problem much earlier in the
> > > > beta, but I don't remember what the cause was. Do you have any thoughts
> > > > about commonalities that might exist between your machine and the friend you
> > > > mentioned? Software installed recently?
> > > >
> > > >
> > > > --
> > > >
> > > > "MaDonna" <(E-Mail Removed)> wrote in message
> > > > news:F03EB6BB-8119-4DEC-8DCD-(E-Mail Removed)...
> > > > > My WD is up to date. I am unable to open anything in the Tools section. I
> > > > > know I am not the only one that can't do this, because a friend brought it
> > > > > to
> > > > > my attention and I tried it and nada. I also was unable to post this
> > > > > question yesterday.
> > > >
> > > >
> > > >

Just to be clear, only delete the folders named Windows Defender and do the
search on file names where all or part of the name is Windows Defender (I
should not have used the word contain).

"MaDonna" wrote:

> Actually no. I don't have any Symantec installed.My friend does have Norton
> Anti-Virus, but I use Avast. If I I uninstall WD and do a thorough cleaning
> with CCleaner, etc. And re-install WD, would that make it work? I can
> remember back in some of the beta versions people were having problems
> uninstalling and re-installing.
>
> "Engel" wrote:
>
> > Hello MaDonna,
> >
> > Just out of interest. Am I correct in thinking that you have software from
> > Symantec installed?
> > --
> >
> > "MaDonna" wrote:
> >
> > > We both use FF2 and do have several programs that are the same, ((Spy
> > > Sweeper/Registry Mechanic/Tune-Up Utilities), that I remember off hand and I
> > > know we both make sure we have the latest updates. We both have done the
> > > Up-Date-Repair-Install from Add/Remove and it didn't help any. Suggestions?
> > >
> > > "Bill Sanderson MVP" wrote:
> > >
> > > > There was a glitch of some sort in these forums yesterday--sorry about that.
> > > >
> > > > I'd recommend a repair or update install--start, control panel, add or
> > > > remove programs, Windows Defender, change, update.
> > > >
> > > > I can recall seeing a spate of this kind of problem much earlier in the
> > > > beta, but I don't remember what the cause was. Do you have any thoughts
> > > > about commonalities that might exist between your machine and the friend you
> > > > mentioned? Software installed recently?
> > > >
> > > >
> > > > --
> > > >
> > > > "MaDonna" <(E-Mail Removed)> wrote in message
> > > > news:F03EB6BB-8119-4DEC-8DCD-(E-Mail Removed)...
> > > > > My WD is up to date. I am unable to open anything in the Tools section. I
> > > > > know I am not the only one that can't do this, because a friend brought it
> > > > > to
> > > > > my attention and I tried it and nada. I also was unable to post this
> > > > > question yesterday.
> > > >
> > > >
> > > >

Thanks, but before I try the uninstall, etc. right now WD is totally up to
date and aut updates fine. BUT since I can't get into the tools and settings
do you think WD is doing it's job? It does the daily scheduled scan, etc. So,
if I want to keep my settings the way they are, do I need to do the
uninstall, cleaning, and re-install? was just getting ready to begin the
process and started thinking if it was necessary at this point. What d'ya
thaink?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


"Mr Cat" wrote:

> Just to be clear, only delete the folders named Windows Defender and do the
> search on file names where all or part of the name is Windows Defender (I
> should not have used the word contain).
>
> "MaDonna" wrote:
>
> > Actually no. I don't have any Symantec installed.My friend does have Norton
> > Anti-Virus, but I use Avast. If I I uninstall WD and do a thorough cleaning
> > with CCleaner, etc. And re-install WD, would that make it work? I can
> > remember back in some of the beta versions people were having problems
> > uninstalling and re-installing.
> >
> > "Engel" wrote:
> >
> > > Hello MaDonna,
> > >
> > > Just out of interest. Am I correct in thinking that you have software from
> > > Symantec installed?
> > > --
> > >
> > > "MaDonna" wrote:
> > >
> > > > We both use FF2 and do have several programs that are the same, ((Spy
> > > > Sweeper/Registry Mechanic/Tune-Up Utilities), that I remember off hand and I
> > > > know we both make sure we have the latest updates. We both have done the
> > > > Up-Date-Repair-Install from Add/Remove and it didn't help any. Suggestions?
> > > >
> > > > "Bill Sanderson MVP" wrote:
> > > >
> > > > > There was a glitch of some sort in these forums yesterday--sorry about that.
> > > > >
> > > > > I'd recommend a repair or update install--start, control panel, add or
> > > > > remove programs, Windows Defender, change, update.
> > > > >
> > > > > I can recall seeing a spate of this kind of problem much earlier in the
> > > > > beta, but I don't remember what the cause was. Do you have any thoughts
> > > > > about commonalities that might exist between your machine and the friend you
> > > > > mentioned? Software installed recently?
> > > > >
> > > > >
> > > > > --
> > > > >
> > > > > "MaDonna" <(E-Mail Removed)> wrote in message
> > > > > news:F03EB6BB-8119-4DEC-8DCD-(E-Mail Removed)...
> > > > > > My WD is up to date. I am unable to open anything in the Tools section. I
> > > > > > know I am not the only one that can't do this, because a friend brought it
> > > > > > to
> > > > > > my attention and I tried it and nada. I also was unable to post this
> > > > > > question yesterday.
> > > > >
> > > > >
> > > > >

You can always take a restore point and go back. WD is not fully functional
and eventually you will need the features that are not working.

"MaDonna" wrote:

>
> Thanks, but before I try the uninstall, etc. right now WD is totally up to
> date and aut updates fine. BUT since I can't get into the tools and settings
> do you think WD is doing it's job? It does the daily scheduled scan, etc. So,
> if I want to keep my settings the way they are, do I need to do the
> uninstall, cleaning, and re-install? was just getting ready to begin the
> process and started thinking if it was necessary at this point. What d'ya
> thaink?
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
>
> "Mr Cat" wrote:
>
> > Just to be clear, only delete the folders named Windows Defender and do the
> > search on file names where all or part of the name is Windows Defender (I
> > should not have used the word contain).
> >
> > "MaDonna" wrote:
> >
> > > Actually no. I don't have any Symantec installed.My friend does have Norton
> > > Anti-Virus, but I use Avast. If I I uninstall WD and do a thorough cleaning
> > > with CCleaner, etc. And re-install WD, would that make it work? I can
> > > remember back in some of the beta versions people were having problems
> > > uninstalling and re-installing.
> > >
> > > "Engel" wrote:
> > >
> > > > Hello MaDonna,
> > > >
> > > > Just out of interest. Am I correct in thinking that you have software from
> > > > Symantec installed?
> > > > --
> > > >
> > > > "MaDonna" wrote:
> > > >
> > > > > We both use FF2 and do have several programs that are the same, ((Spy
> > > > > Sweeper/Registry Mechanic/Tune-Up Utilities), that I remember off hand and I
> > > > > know we both make sure we have the latest updates. We both have done the
> > > > > Up-Date-Repair-Install from Add/Remove and it didn't help any. Suggestions?
> > > > >
> > > > > "Bill Sanderson MVP" wrote:
> > > > >
> > > > > > There was a glitch of some sort in these forums yesterday--sorry about that.
> > > > > >
> > > > > > I'd recommend a repair or update install--start, control panel, add or
> > > > > > remove programs, Windows Defender, change, update.
> > > > > >
> > > > > > I can recall seeing a spate of this kind of problem much earlier in the
> > > > > > beta, but I don't remember what the cause was. Do you have any thoughts
> > > > > > about commonalities that might exist between your machine and the friend you
> > > > > > mentioned? Software installed recently?
> > > > > >
> > > > > >
> > > > > > --
> > > > > >
> > > > > > "MaDonna" <(E-Mail Removed)> wrote in message
> > > > > > news:F03EB6BB-8119-4DEC-8DCD-(E-Mail Removed)...
> > > > > > > My WD is up to date. I am unable to open anything in the Tools section. I
> > > > > > > know I am not the only one that can't do this, because a friend brought it
> > > > > > > to
> > > > > > > my attention and I tried it and nada. I also was unable to post this
> > > > > > > question yesterday.
> > > > > >
> > > > > >
> > > > > >