I just set up a new computer running XP Pro. Adobe Reader 8.1 is installed.
If I get an e-mail with a PDF attachment and ask to open it, it says "unknown
file type." However, if I save the file and double-click on it, it opens in
Adobe Reader.

I went to Folder Options, and the PDF extension was not listed, so I added
it and asked it to open with Adobe Reader 8.1. However, it just calls it a
PDF file, rather than an Adobe Acrobat file, so something must be messed up
somewhere.

Any help you can offer will be appreciated.

On Dec 24, 1:12*am, Annice <Ann...@discussions.microsoft.com> wrote:

> Any help you can offer will be appreciated.

What's your email client?

Take your question to a group that supports it. Your question doesn't
belong here.

Thanks for nothing, Your display name is certainly appropriate.

There have been a number of similar queries posted to this group in the past
and I didn't think I was doing anything heinous by posting mine here.

"Uncle Grumpy" wrote:

> On Dec 24, 1:12 am, Annice <Ann...@discussions.microsoft.com> wrote:
>
> > Any help you can offer will be appreciated.
>
> What's your email client?
>
> Take your question to a group that supports it. Your question doesn't
> belong here.
>
>

Was the message with the PDF attachment sent by a user of MS Outlook using
RichText or HTML format?
--
OE-specific newsgroup:
news://msnews.microsoft.com/microsof...xpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

Annice wrote:
> I just set up a new computer running XP Pro. Adobe Reader 8.1 is
> installed.
> If I get an e-mail with a PDF attachment and ask to open it, it says
> "unknown file type." However, if I save the file and double-click on it,
> it opens in Adobe Reader.
>
> I went to Folder Options, and the PDF extension was not listed, so I added
> it and asked it to open with Adobe Reader 8.1. However, it just calls it
> a
> PDF file, rather than an Adobe Acrobat file, so something must be messed
> up
> somewhere.
>
> Any help you can offer will be appreciated.

Hi Annice,

Which mail client do you use?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Annice" <(E-Mail Removed)> wrote in message news:CC50EB0C-38F4-4267-872D-(E-Mail Removed)...
I just set up a new computer running XP Pro. Adobe Reader 8.1 is installed.
If I get an e-mail with a PDF attachment and ask to open it, it says "unknown
file type." However, if I save the file and double-click on it, it opens in
Adobe Reader.

I went to Folder Options, and the PDF extension was not listed, so I added
it and asked it to open with Adobe Reader 8.1. However, it just calls it a
PDF file, rather than an Adobe Acrobat file, so something must be messed up
somewhere.

Any help you can offer will be appreciated.

"Annice" <(E-Mail Removed)> wrote in message
news:CC50EB0C-38F4-4267-872D-(E-Mail Removed)...
>I just set up a new computer running XP Pro. Adobe Reader 8.1 is
>installed.
> If I get an e-mail with a PDF attachment and ask to open it, it says
> "unknown
> file type." However, if I save the file and double-click on it, it opens
> in
> Adobe Reader.
>
> I went to Folder Options, and the PDF extension was not listed, so I added
> it and asked it to open with Adobe Reader 8.1. However, it just calls it
> a
> PDF file, rather than an Adobe Acrobat file, so something must be messed
> up
> somewhere.
>
> Any help you can offer will be appreciated.


Annice:
Assuming you're using Outlook Express...

http://windowsxp.mvps.org/ppsopen.htm

==================================
PPSFix (v2.0) for Windows XP
Copyright © 2007 Ramesh Srinivasan
Website: http://windowsxp.mvps.org
==================================

PPSFix - Description
====================

PPSFix utility fixes a problem where users receive file association
errors when opening a PPS or a PPT file attachment directly from
Outlook Express. This utility adds the "open" verb for PPS and/or
PPT file types to resolve the error.

More details are available at the following URL:
http://windowsxp.mvps.org/ppsopen.htm

Requirements
============
1. Needs administrative privileges to run.
2. System running Windows® XP (SP2) with PowerPoint Viewer 2003 or 2007
installed.

v2.0 - Feb 04, 2007

(We've run into the same problem you've described a number of times with
various systems and Ramesh's "fix" has corrected the problem.
Anna

Anna wrote:
> "Annice" <(E-Mail Removed)> wrote in message
> news:CC50EB0C-38F4-4267-872D-(E-Mail Removed)...
>> I just set up a new computer running XP Pro. Adobe Reader 8.1 is
>> installed.
>> If I get an e-mail with a PDF attachment and ask to open it, it says
>> "unknown
>> file type." However, if I save the file and double-click on it, it opens
>> in
>> Adobe Reader.
>>
>> I went to Folder Options, and the PDF extension was not listed, so I
>> added
>> it and asked it to open with Adobe Reader 8.1. However, it just calls it
>> a
>> PDF file, rather than an Adobe Acrobat file, so something must be messed
>> up
>> somewhere.
>>
> Annice:
> Assuming you're using Outlook Express...
>
> http://windowsxp.mvps.org/ppsopen.htm

<psst> Annice is using OE according to the subject but her problem is with
PDF files, not PowerPoint (PPS; PPT) files.
--
~PA Bear

I really don't know what program they used. The e-mail was from an
organization.


"PA Bear" wrote:

> Was the message with the PDF attachment sent by a user of MS Outlook using
> RichText or HTML format?
> --
> OE-specific newsgroup:
> news://msnews.microsoft.com/microsof...xpress.general
>
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
>
> Annice wrote:
> > I just set up a new computer running XP Pro. Adobe Reader 8.1 is
> > installed.
> > If I get an e-mail with a PDF attachment and ask to open it, it says
> > "unknown file type." However, if I save the file and double-click on it,
> > it opens in Adobe Reader.
> >
> > I went to Folder Options, and the PDF extension was not listed, so I added
> > it and asked it to open with Adobe Reader 8.1. However, it just calls it
> > a
> > PDF file, rather than an Adobe Acrobat file, so something must be messed
> > up
> > somewhere.
> >
> > Any help you can offer will be appreciated.
>
>

"PA Bear" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Anna wrote:
>> "Annice" <(E-Mail Removed)> wrote in message
>> news:CC50EB0C-38F4-4267-872D-(E-Mail Removed)...
>>> I just set up a new computer running XP Pro. Adobe Reader 8.1 is
>>> installed.
>>> If I get an e-mail with a PDF attachment and ask to open it, it says
>>> "unknown
>>> file type." However, if I save the file and double-click on it, it
>>> opens
>>> in
>>> Adobe Reader.
>>>
>>> I went to Folder Options, and the PDF extension was not listed, so I
>>> added
>>> it and asked it to open with Adobe Reader 8.1. However, it just calls
>>> it
>>> a
>>> PDF file, rather than an Adobe Acrobat file, so something must be messed
>>> up
>>> somewhere.
>>>
>> Annice:
>> Assuming you're using Outlook Express...
>>
>> http://windowsxp.mvps.org/ppsopen.htm
>
> <psst> Annice is using OE according to the subject but her problem is with
> PDF files, not PowerPoint (PPS; PPT) files.
> --
> ~PA Bear


PA Bear (and Annice):
Yes, you're correct. I misread her query thinking she was referring to a
PowerPoint file, so the "fix" I recommended is not relevant to her problem.
My regrets.
Anna

Can you open the attachment if you forward the message (w/attachment) to
yourself? Otherwise, ask them to resend using Plain Text format.
--
~PA Bear

Annice wrote:
> I really don't know what program they used. The e-mail was from an
> organization.
>
> "PA Bear" wrote:
>
>> Was the message with the PDF attachment sent by a user of MS Outlook
>> using
>> RichText or HTML format?
>> --
>> OE-specific newsgroup:
>> news://msnews.microsoft.com/microsof...xpress.general
>>
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>
>> Annice wrote:
>>> I just set up a new computer running XP Pro. Adobe Reader 8.1 is
>>> installed.
>>> If I get an e-mail with a PDF attachment and ask to open it, it says
>>> "unknown file type." However, if I save the file and double-click on
>>> it,
>>> it opens in Adobe Reader.
>>>
>>> I went to Folder Options, and the PDF extension was not listed, so I
>>> added
>>> it and asked it to open with Adobe Reader 8.1. However, it just calls
>>> it
>>> a
>>> PDF file, rather than an Adobe Acrobat file, so something must be messed
>>> up
>>> somewhere.
>>>
>>> Any help you can offer will be appreciated.