I got up this morning to find the following message in the middle of my screen:

Cannot start Microsoft Office Outlook. Cannot open the Outlook Window

I have run diagnostics and it found no errors. I even tried going to
technical support and filled out a form there, but when it asked for the
product key number, it would not accept it and automatically sent me to a
page asking for a credit card number.

I just bought the upgrade in April (2009) and I simply cannot figure out
what the error is or how to fix it.

It is the Microsoft Office Small Business 2007 Upgrade and I really need
some help with this - I have been working on it for three hours and I'm still
at square one.

does outlook work if you use the /safe switch?
what about the /resetnavpane switch?

See http://www.outlook-tips.net/beginner/safemode.htm - use the same method
to use the /resetnavpane switch

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

"Peni.Annie" <(E-Mail Removed)> wrote in message
news:3011E963-9D85-46E6-91FF-(E-Mail Removed)...
> I got up this morning to find the following message in the middle of my
> screen:
>
> Cannot start Microsoft Office Outlook. Cannot open the Outlook Window
>
> I have run diagnostics and it found no errors. I even tried going to
> technical support and filled out a form there, but when it asked for the
> product key number, it would not accept it and automatically sent me to a
> page asking for a credit card number.
>
> I just bought the upgrade in April (2009) and I simply cannot figure out
> what the error is or how to fix it.
>
> It is the Microsoft Office Small Business 2007 Upgrade and I really need
> some help with this - I have been working on it for three hours and I'm
> still
> at square one.

I tried both options and nothing came up. I am using Vista, which I failed
to mention earlier, but regardless - I tried the /safe and nothing came up.
The computer searched all files and nothing came up

"Diane Poremsky [MVP]" wrote:

> does outlook work if you use the /safe switch?
> what about the /resetnavpane switch?
>
> See http://www.outlook-tips.net/beginner/safemode.htm - use the same method
> to use the /resetnavpane switch
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> "Peni.Annie" <(E-Mail Removed)> wrote in message
> news:3011E963-9D85-46E6-91FF-(E-Mail Removed)...
> > I got up this morning to find the following message in the middle of my
> > screen:
> >
> > Cannot start Microsoft Office Outlook. Cannot open the Outlook Window
> >
> > I have run diagnostics and it found no errors. I even tried going to
> > technical support and filled out a form there, but when it asked for the
> > product key number, it would not accept it and automatically sent me to a
> > page asking for a credit card number.
> >
> > I just bought the upgrade in April (2009) and I simply cannot figure out
> > what the error is or how to fix it.
> >
> > It is the Microsoft Office Small Business 2007 Upgrade and I really need
> > some help with this - I have been working on it for three hours and I'm
> > still
> > at square one.
>
>

There is nothing to search - you type outlook.exe /safe and press enter to
start outlook in safe mode. Make sure there is a space between the words.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

"Peni.Annie" <(E-Mail Removed)> wrote in message
news:9C1B2657-3C4D-4EF4-ACE6-(E-Mail Removed)...
> I tried both options and nothing came up. I am using Vista, which I
> failed
> to mention earlier, but regardless - I tried the /safe and nothing came
> up.
> The computer searched all files and nothing came up
>
> "Diane Poremsky [MVP]" wrote:
>
>> does outlook work if you use the /safe switch?
>> what about the /resetnavpane switch?
>>
>> See http://www.outlook-tips.net/beginner/safemode.htm - use the same
>> method
>> to use the /resetnavpane switch
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-(E-Mail Removed)
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>>
>> "Peni.Annie" <(E-Mail Removed)> wrote in message
>> news:3011E963-9D85-46E6-91FF-(E-Mail Removed)...
>> > I got up this morning to find the following message in the middle of my
>> > screen:
>> >
>> > Cannot start Microsoft Office Outlook. Cannot open the Outlook Window
>> >
>> > I have run diagnostics and it found no errors. I even tried going to
>> > technical support and filled out a form there, but when it asked for
>> > the
>> > product key number, it would not accept it and automatically sent me to
>> > a
>> > page asking for a credit card number.
>> >
>> > I just bought the upgrade in April (2009) and I simply cannot figure
>> > out
>> > what the error is or how to fix it.
>> >
>> > It is the Microsoft Office Small Business 2007 Upgrade and I really
>> > need
>> > some help with this - I have been working on it for three hours and I'm
>> > still
>> > at square one.
>>
>>

I had what appears to be the exact same problem when I tried to start MS
Outlook 2007 on my Vista laptop this morning. Have been working on it all day
with no luck. I tried your suggestion of "outlook.exe /resetnavpane" and now
it works fine. THANKS!!!!
Allen

"Diane Poremsky [MVP]" wrote:

> There is nothing to search - you type outlook.exe /safe and press enter to
> start outlook in safe mode. Make sure there is a space between the words.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> "Peni.Annie" <(E-Mail Removed)> wrote in message
> news:9C1B2657-3C4D-4EF4-ACE6-(E-Mail Removed)...
> > I tried both options and nothing came up. I am using Vista, which I
> > failed
> > to mention earlier, but regardless - I tried the /safe and nothing came
> > up.
> > The computer searched all files and nothing came up
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> does outlook work if you use the /safe switch?
> >> what about the /resetnavpane switch?
> >>
> >> See http://www.outlook-tips.net/beginner/safemode.htm - use the same
> >> method
> >> to use the /resetnavpane switch
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> mailto:dailytips-subscribe-(E-Mail Removed)
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
> >>
> >> "Peni.Annie" <(E-Mail Removed)> wrote in message
> >> news:3011E963-9D85-46E6-91FF-(E-Mail Removed)...
> >> > I got up this morning to find the following message in the middle of my
> >> > screen:
> >> >
> >> > Cannot start Microsoft Office Outlook. Cannot open the Outlook Window
> >> >
> >> > I have run diagnostics and it found no errors. I even tried going to
> >> > technical support and filled out a form there, but when it asked for
> >> > the
> >> > product key number, it would not accept it and automatically sent me to
> >> > a
> >> > page asking for a credit card number.
> >> >
> >> > I just bought the upgrade in April (2009) and I simply cannot figure
> >> > out
> >> > what the error is or how to fix it.
> >> >
> >> > It is the Microsoft Office Small Business 2007 Upgrade and I really
> >> > need
> >> > some help with this - I have been working on it for three hours and I'm
> >> > still
> >> > at square one.
> >>
> >>
>

Thank you, had the very same problem and couldn't fix it until I ran the
'outlook.exe /resetnavpane' step you suggested. Much appreciated.

"Diane Poremsky [MVP]" wrote:

> There is nothing to search - you type outlook.exe /safe and press enter to
> start outlook in safe mode. Make sure there is a space between the words.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> "Peni.Annie" <(E-Mail Removed)> wrote in message
> news:9C1B2657-3C4D-4EF4-ACE6-(E-Mail Removed)...
> > I tried both options and nothing came up. I am using Vista, which I
> > failed
> > to mention earlier, but regardless - I tried the /safe and nothing came
> > up.
> > The computer searched all files and nothing came up
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> does outlook work if you use the /safe switch?
> >> what about the /resetnavpane switch?
> >>
> >> See http://www.outlook-tips.net/beginner/safemode.htm - use the same
> >> method
> >> to use the /resetnavpane switch
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> mailto:dailytips-subscribe-(E-Mail Removed)
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
> >>
> >> "Peni.Annie" <(E-Mail Removed)> wrote in message
> >> news:3011E963-9D85-46E6-91FF-(E-Mail Removed)...
> >> > I got up this morning to find the following message in the middle of my
> >> > screen:
> >> >
> >> > Cannot start Microsoft Office Outlook. Cannot open the Outlook Window
> >> >
> >> > I have run diagnostics and it found no errors. I even tried going to
> >> > technical support and filled out a form there, but when it asked for
> >> > the
> >> > product key number, it would not accept it and automatically sent me to
> >> > a
> >> > page asking for a credit card number.
> >> >
> >> > I just bought the upgrade in April (2009) and I simply cannot figure
> >> > out
> >> > what the error is or how to fix it.
> >> >
> >> > It is the Microsoft Office Small Business 2007 Upgrade and I really
> >> > need
> >> > some help with this - I have been working on it for three hours and I'm
> >> > still
> >> > at square one.
> >>
> >>
>

I also had this problem but couldn't get the resetnavpane to work until i
realised there is a space after "Outlook.exe". fixed the problem straight
away. I am using office outlook 2007 on windows 7.

"Chris Sa'aga" wrote:

> Thank you, had the very same problem and couldn't fix it until I ran the
> 'outlook.exe /resetnavpane' step you suggested. Much appreciated.
>
> "Diane Poremsky [MVP]" wrote:
>
> > There is nothing to search - you type outlook.exe /safe and press enter to
> > start outlook in safe mode. Make sure there is a space between the words.
> >
> > --
> > Diane Poremsky [MVP - Outlook]
> > Outlook Tips: http://www.outlook-tips.net/
> > Outlook & Exchange Solutions Center: http://www.slipstick.com
> >
> > Outlook Tips by email:
> > mailto:dailytips-subscribe-(E-Mail Removed)
> >
> > EMO - a weekly newsletter about Outlook and Exchange:
> > mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
> >
> > "Peni.Annie" <(E-Mail Removed)> wrote in message
> > news:9C1B2657-3C4D-4EF4-ACE6-(E-Mail Removed)...
> > > I tried both options and nothing came up. I am using Vista, which I
> > > failed
> > > to mention earlier, but regardless - I tried the /safe and nothing came
> > > up.
> > > The computer searched all files and nothing came up
> > >
> > > "Diane Poremsky [MVP]" wrote:
> > >
> > >> does outlook work if you use the /safe switch?
> > >> what about the /resetnavpane switch?
> > >>
> > >> See http://www.outlook-tips.net/beginner/safemode.htm - use the same
> > >> method
> > >> to use the /resetnavpane switch
> > >>
> > >> --
> > >> Diane Poremsky [MVP - Outlook]
> > >> Outlook Tips: http://www.outlook-tips.net/
> > >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> > >>
> > >> Outlook Tips by email:
> > >> mailto:dailytips-subscribe-(E-Mail Removed)
> > >>
> > >> EMO - a weekly newsletter about Outlook and Exchange:
> > >> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
> > >>
> > >> "Peni.Annie" <(E-Mail Removed)> wrote in message
> > >> news:3011E963-9D85-46E6-91FF-(E-Mail Removed)...
> > >> > I got up this morning to find the following message in the middle of my
> > >> > screen:
> > >> >
> > >> > Cannot start Microsoft Office Outlook. Cannot open the Outlook Window
> > >> >
> > >> > I have run diagnostics and it found no errors. I even tried going to
> > >> > technical support and filled out a form there, but when it asked for
> > >> > the
> > >> > product key number, it would not accept it and automatically sent me to
> > >> > a
> > >> > page asking for a credit card number.
> > >> >
> > >> > I just bought the upgrade in April (2009) and I simply cannot figure
> > >> > out
> > >> > what the error is or how to fix it.
> > >> >
> > >> > It is the Microsoft Office Small Business 2007 Upgrade and I really
> > >> > need
> > >> > some help with this - I have been working on it for three hours and I'm
> > >> > still
> > >> > at square one.
> > >>
> > >>
> >

Thanks so much. I had defragged, turned all other programs and outlooks was
still hanging up my system and just wouldn't respond. /resetnavpane worked.

"Diane Poremsky [MVP]" wrote:

> does outlook work if you use the /safe switch?
> what about the /resetnavpane switch?
>
> See http://www.outlook-tips.net/beginner/safemode.htm - use the same method
> to use the /resetnavpane switch
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> "Peni.Annie" <(E-Mail Removed)> wrote in message
> news:3011E963-9D85-46E6-91FF-(E-Mail Removed)...
> > I got up this morning to find the following message in the middle of my
> > screen:
> >
> > Cannot start Microsoft Office Outlook. Cannot open the Outlook Window
> >
> > I have run diagnostics and it found no errors. I even tried going to
> > technical support and filled out a form there, but when it asked for the
> > product key number, it would not accept it and automatically sent me to a
> > page asking for a credit card number.
> >
> > I just bought the upgrade in April (2009) and I simply cannot figure out
> > what the error is or how to fix it.
> >
> > It is the Microsoft Office Small Business 2007 Upgrade and I really need
> > some help with this - I have been working on it for three hours and I'm
> > still
> > at square one.
>
>