Here is an update:
I managed to get Outlook to open. I'm not sure precisely what I did, but I
think it was along the lines of pressing cancel when requested for my
Exchange password, which then allowed me to get in to work off-line, and when
I removed the tick from off-line it loaded up and seemed to be working OK. I
then closed it and tried to go in again, and it let me in.
However, there is still one (major) problem. My sent items folder now
appears in the Deleted Items folder. When I try to move it out of deleted
items, Outlook gives me the message that you can't move certain folders
(Inbox, Sent items, etc). When I send items, they are still appended to the
Sent Items folder which is now effectively a sub-folder of Deleted Items.
How do I resolve this?
Please help - I can't take much more of this: I have effectively lost over
three working days trying to resolve this whole problem!
Thanks.
Roger.
"Roger Austin" wrote:
> Hi Francine,
>
> Thanks for the suggestion. The error I get isn't quite the same as this (my
> error doesn't have the last two sentences ie it doesn't have "The server...if
> this condition persists.").
>
> Also, when I installed MS Office 2003, I didn't use the Custom Installation
> Wizard (and didn't have to specify a pst folder)...I just use the normal
> installation process.
>
> In addition, I don't know how to get into the Custom Installation Wizard
> mentioned in the Resolution (eg it talks about page 10 of 24, but how do I
> get into it in the first place?).
>
> Any other thoughts that may help?
>
> Many thanks.
>
> Roger.
>
> "Francine Otterson" wrote:
>
> > Please read this appears to address you issue
> >
> > http://support.microsoft.com/kb/822503/en-us
> >
> > Best Regards,
> >
> > Francine Otterson
> >
> >
> > Roger Austin wrote on Tue, 19 February 2008 07:19
> > > Hi.
> > >
> > > I am running Outlook 2003 on Windows XP Professional using Hosted Exchange.
> > >
> > > I had been using it for over a year without any problems. However,
> > > something went wrong last week: my Inbox and certain other folders seemed to
> > > clone themselves so there was two of each. In addition, certain other
> > > folders appeared in the Deleted Items box which I had not deleted (or even
> > > previously created). I ran a full virus scan, but nothing was detected.
> > >
> > > I then tried setting up a new profile, which linked into the correct
> > > Exchange Server. When I tried to run Outlook through this new profile, I got
> > > the error "Cannot start Microsoft Outlook. Unable to open Outlook window. The
> > > set of folders could not be opened.". I then deleted the original profile,
> > > but still encountered the same error on the new profile.
> > >
> > > I then reinstalled the full MS Office package including all updates, but got
> > > the same error when trying to start Outlook.
> > >
> > > Please help: MS Outlook is critical to my business.
> > >
> > > Many thanks.
> > >
> > > Roger.
> >
> >
> > --
> > Francine Otterson
> > Microsoft Outlook MVP
> > President, San Diego Outlook User Group
> >
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