Hi all,

I'm using Win Vista Premium Home OS and installed Outlook 2007.
When using Outlook 2007, I pressed the button Send/Receive many times to get
mail messages. Then I closed Outlook and opened again. This message appeared:
Run Outlook in safe mode, yes or no? (There was an error but I don't remember
the message exactly). I said Yes, Outlook opened but could't send/receive. I
closed and opened again. This time, just the mouse point changed to waiting
status for 5 seconds then stopped. No answer coming, no response coming.

Pls show me the error and solution for that. I'd find repair tool kit for it
but couldn't solve the problem.
--
Thanks and Regards,

Was outlook closed completely? Look in task manager. the run in safe mode
message should have included an addin that could be causing problems - go to
control panel, admin tools, event viewer - the error should be in there,
somewhere. Let us know what it says.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Mai Hoai An" <(E-Mail Removed)> wrote in message
news:E34000CE-010D-4D1F-AB8B-(E-Mail Removed)...
> Hi all,
>
> I'm using Win Vista Premium Home OS and installed Outlook 2007.
> When using Outlook 2007, I pressed the button Send/Receive many times to
> get
> mail messages. Then I closed Outlook and opened again. This message
> appeared:
> Run Outlook in safe mode, yes or no? (There was an error but I don't
> remember
> the message exactly). I said Yes, Outlook opened but could't send/receive.
> I
> closed and opened again. This time, just the mouse point changed to
> waiting
> status for 5 seconds then stopped. No answer coming, no response coming.
>
> Pls show me the error and solution for that. I'd find repair tool kit for
> it
> but couldn't solve the problem.
> --
> Thanks and Regards,

Outlook was closed completely. I've checked Event Viewer, got a error
message from MS Office 12: "Accepted Safe Mode action : Microsoft Office
Outlook." and a warning from MS Office 12 sessions like this: ID: 6,
Application Name: Microsoft Office Outlook, Application Version:
12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session was
terminated unexpectedly.
--
Thanks and Regards,


"Diane Poremsky [MVP]" wrote:

> Was outlook closed completely? Look in task manager. the run in safe mode
> message should have included an addin that could be causing problems - go to
> control panel, admin tools, event viewer - the error should be in there,
> somewhere. Let us know what it says.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/comm...s/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "Mai Hoai An" <(E-Mail Removed)> wrote in message
> news:E34000CE-010D-4D1F-AB8B-(E-Mail Removed)...
> > Hi all,
> >
> > I'm using Win Vista Premium Home OS and installed Outlook 2007.
> > When using Outlook 2007, I pressed the button Send/Receive many times to
> > get
> > mail messages. Then I closed Outlook and opened again. This message
> > appeared:
> > Run Outlook in safe mode, yes or no? (There was an error but I don't
> > remember
> > the message exactly). I said Yes, Outlook opened but could't send/receive.
> > I
> > closed and opened again. This time, just the mouse point changed to
> > waiting
> > status for 5 seconds then stopped. No answer coming, no response coming.
> >
> > Pls show me the error and solution for that. I'd find repair tool kit for
> > it
> > but couldn't solve the problem.
> > --
> > Thanks and Regards,
>
>

Shoot. That doesn't give us many clues.

Since it’s a send/Receive failure, I'd start with deleting the *.srs file
for your profile. Paste the following line into the address bar of windows
explorer to open the correct folder:
%USERPROFILE%\Application Data\Microsoft\Outlook

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Mai Hoai An" <(E-Mail Removed)> wrote in message
news:EF692D80-CC97-4557-A2B7-(E-Mail Removed)...
> Outlook was closed completely. I've checked Event Viewer, got a error
> message from MS Office 12: "Accepted Safe Mode action : Microsoft Office
> Outlook." and a warning from MS Office 12 sessions like this: ID: 6,
> Application Name: Microsoft Office Outlook, Application Version:
> 12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session was
> terminated unexpectedly.
> --
> Thanks and Regards,
>
>
> "Diane Poremsky [MVP]" wrote:
>
>> Was outlook closed completely? Look in task manager. the run in safe
>> mode
>> message should have included an addin that could be causing problems - go
>> to
>> control panel, admin tools, event viewer - the error should be in there,
>> somewhere. Let us know what it says.
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> dailytips-subscribe-(E-Mail Removed)
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>>
>> You can access this newsgroup by visiting
>> http://www.microsoft.com/office/comm...s/default.mspx or point
>> your
>> newsreader to msnews.microsoft.com.
>>
>>
>> "Mai Hoai An" <(E-Mail Removed)> wrote in message
>> news:E34000CE-010D-4D1F-AB8B-(E-Mail Removed)...
>> > Hi all,
>> >
>> > I'm using Win Vista Premium Home OS and installed Outlook 2007.
>> > When using Outlook 2007, I pressed the button Send/Receive many times
>> > to
>> > get
>> > mail messages. Then I closed Outlook and opened again. This message
>> > appeared:
>> > Run Outlook in safe mode, yes or no? (There was an error but I don't
>> > remember
>> > the message exactly). I said Yes, Outlook opened but could't
>> > send/receive.
>> > I
>> > closed and opened again. This time, just the mouse point changed to
>> > waiting
>> > status for 5 seconds then stopped. No answer coming, no response
>> > coming.
>> >
>> > Pls show me the error and solution for that. I'd find repair tool kit
>> > for
>> > it
>> > but couldn't solve the problem.
>> > --
>> > Thanks and Regards,
>>
>>

Diane,

I've deleted the file .srs. Now, I can open Outlook but jut with safe mode.
What can I do next step to start OL properly.
--
Thanks and Regards,


"Diane Poremsky [MVP]" wrote:

> Shoot. That doesn't give us many clues.
>
> Since it’s a send/Receive failure, I'd start with deleting the *.srs file
> for your profile. Paste the following line into the address bar of windows
> explorer to open the correct folder:
> %USERPROFILE%\Application Data\Microsoft\Outlook
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/comm...s/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "Mai Hoai An" <(E-Mail Removed)> wrote in message
> news:EF692D80-CC97-4557-A2B7-(E-Mail Removed)...
> > Outlook was closed completely. I've checked Event Viewer, got a error
> > message from MS Office 12: "Accepted Safe Mode action : Microsoft Office
> > Outlook." and a warning from MS Office 12 sessions like this: ID: 6,
> > Application Name: Microsoft Office Outlook, Application Version:
> > 12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session was
> > terminated unexpectedly.
> > --
> > Thanks and Regards,
> >
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> Was outlook closed completely? Look in task manager. the run in safe
> >> mode
> >> message should have included an addin that could be causing problems - go
> >> to
> >> control panel, admin tools, event viewer - the error should be in there,
> >> somewhere. Let us know what it says.
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> dailytips-subscribe-(E-Mail Removed)
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
> >>
> >> You can access this newsgroup by visiting
> >> http://www.microsoft.com/office/comm...s/default.mspx or point
> >> your
> >> newsreader to msnews.microsoft.com.
> >>
> >>
> >> "Mai Hoai An" <(E-Mail Removed)> wrote in message
> >> news:E34000CE-010D-4D1F-AB8B-(E-Mail Removed)...
> >> > Hi all,
> >> >
> >> > I'm using Win Vista Premium Home OS and installed Outlook 2007.
> >> > When using Outlook 2007, I pressed the button Send/Receive many times
> >> > to
> >> > get
> >> > mail messages. Then I closed Outlook and opened again. This message
> >> > appeared:
> >> > Run Outlook in safe mode, yes or no? (There was an error but I don't
> >> > remember
> >> > the message exactly). I said Yes, Outlook opened but could't
> >> > send/receive.
> >> > I
> >> > closed and opened again. This time, just the mouse point changed to
> >> > waiting
> >> > status for 5 seconds then stopped. No answer coming, no response
> >> > coming.
> >> >
> >> > Pls show me the error and solution for that. I'd find repair tool kit
> >> > for
> >> > it
> >> > but couldn't solve the problem.
> >> > --
> >> > Thanks and Regards,
> >>
> >>
>

So it works in safe mode as expected? Do you have any add-ins installed?
Adobe Acrobat? Did you upgrade from an older version and keep the same
profile?

I'd delete outcmd.dat - it should be in the same folder as srs. That is tool
bar customizations.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Mai Hoai An" <(E-Mail Removed)> wrote in message
news:12D56008-1C37-4467-B743-(E-Mail Removed)...
> Diane,
>
> I've deleted the file .srs. Now, I can open Outlook but jut with safe
> mode.
> What can I do next step to start OL properly.
> --
> Thanks and Regards,
>
>
> "Diane Poremsky [MVP]" wrote:
>
>> Shoot. That doesn't give us many clues.
>>
>> Since it’s a send/Receive failure, I'd start with deleting the *.srs file
>> for your profile. Paste the following line into the address bar of
>> windows
>> explorer to open the correct folder:
>> %USERPROFILE%\Application Data\Microsoft\Outlook
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> dailytips-subscribe-(E-Mail Removed)
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>>
>> You can access this newsgroup by visiting
>> http://www.microsoft.com/office/comm...s/default.mspx or point
>> your
>> newsreader to msnews.microsoft.com.
>>
>>
>> "Mai Hoai An" <(E-Mail Removed)> wrote in message
>> news:EF692D80-CC97-4557-A2B7-(E-Mail Removed)...
>> > Outlook was closed completely. I've checked Event Viewer, got a error
>> > message from MS Office 12: "Accepted Safe Mode action : Microsoft
>> > Office
>> > Outlook." and a warning from MS Office 12 sessions like this: ID: 6,
>> > Application Name: Microsoft Office Outlook, Application Version:
>> > 12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session
>> > was
>> > terminated unexpectedly.
>> > --
>> > Thanks and Regards,
>> >
>> >
>> > "Diane Poremsky [MVP]" wrote:
>> >
>> >> Was outlook closed completely? Look in task manager. the run in safe
>> >> mode
>> >> message should have included an addin that could be causing problems -
>> >> go
>> >> to
>> >> control panel, admin tools, event viewer - the error should be in
>> >> there,
>> >> somewhere. Let us know what it says.
>> >>
>> >> --
>> >> Diane Poremsky [MVP - Outlook]
>> >> Outlook Tips: http://www.outlook-tips.net/
>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>
>> >> Outlook Tips by email:
>> >> dailytips-subscribe-(E-Mail Removed)
>> >>
>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>> >>
>> >> You can access this newsgroup by visiting
>> >> http://www.microsoft.com/office/comm...s/default.mspx or point
>> >> your
>> >> newsreader to msnews.microsoft.com.
>> >>
>> >>
>> >> "Mai Hoai An" <(E-Mail Removed)> wrote in message
>> >> news:E34000CE-010D-4D1F-AB8B-(E-Mail Removed)...
>> >> > Hi all,
>> >> >
>> >> > I'm using Win Vista Premium Home OS and installed Outlook 2007.
>> >> > When using Outlook 2007, I pressed the button Send/Receive many
>> >> > times
>> >> > to
>> >> > get
>> >> > mail messages. Then I closed Outlook and opened again. This message
>> >> > appeared:
>> >> > Run Outlook in safe mode, yes or no? (There was an error but I don't
>> >> > remember
>> >> > the message exactly). I said Yes, Outlook opened but could't
>> >> > send/receive.
>> >> > I
>> >> > closed and opened again. This time, just the mouse point changed to
>> >> > waiting
>> >> > status for 5 seconds then stopped. No answer coming, no response
>> >> > coming.
>> >> >
>> >> > Pls show me the error and solution for that. I'd find repair tool
>> >> > kit
>> >> > for
>> >> > it
>> >> > but couldn't solve the problem.
>> >> > --
>> >> > Thanks and Regards,
>> >>
>> >>
>>

Diane,

Yesterday, I opened it on safe mode. But today, it started normally. Thanks
a lot for your help.
--
Thanks and Regards,


"Diane Poremsky [MVP]" wrote:

> So it works in safe mode as expected? Do you have any add-ins installed?
> Adobe Acrobat? Did you upgrade from an older version and keep the same
> profile?
>
> I'd delete outcmd.dat - it should be in the same folder as srs. That is tool
> bar customizations.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/comm...s/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "Mai Hoai An" <(E-Mail Removed)> wrote in message
> news:12D56008-1C37-4467-B743-(E-Mail Removed)...
> > Diane,
> >
> > I've deleted the file .srs. Now, I can open Outlook but jut with safe
> > mode.
> > What can I do next step to start OL properly.
> > --
> > Thanks and Regards,
> >
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> Shoot. That doesn't give us many clues.
> >>
> >> Since it’s a send/Receive failure, I'd start with deleting the *.srs file
> >> for your profile. Paste the following line into the address bar of
> >> windows
> >> explorer to open the correct folder:
> >> %USERPROFILE%\Application Data\Microsoft\Outlook
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> dailytips-subscribe-(E-Mail Removed)
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
> >>
> >> You can access this newsgroup by visiting
> >> http://www.microsoft.com/office/comm...s/default.mspx or point
> >> your
> >> newsreader to msnews.microsoft.com.
> >>
> >>
> >> "Mai Hoai An" <(E-Mail Removed)> wrote in message
> >> news:EF692D80-CC97-4557-A2B7-(E-Mail Removed)...
> >> > Outlook was closed completely. I've checked Event Viewer, got a error
> >> > message from MS Office 12: "Accepted Safe Mode action : Microsoft
> >> > Office
> >> > Outlook." and a warning from MS Office 12 sessions like this: ID: 6,
> >> > Application Name: Microsoft Office Outlook, Application Version:
> >> > 12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session
> >> > was
> >> > terminated unexpectedly.
> >> > --
> >> > Thanks and Regards,
> >> >
> >> >
> >> > "Diane Poremsky [MVP]" wrote:
> >> >
> >> >> Was outlook closed completely? Look in task manager. the run in safe
> >> >> mode
> >> >> message should have included an addin that could be causing problems -
> >> >> go
> >> >> to
> >> >> control panel, admin tools, event viewer - the error should be in
> >> >> there,
> >> >> somewhere. Let us know what it says.
> >> >>
> >> >> --
> >> >> Diane Poremsky [MVP - Outlook]
> >> >> Outlook Tips: http://www.outlook-tips.net/
> >> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >> >>
> >> >> Outlook Tips by email:
> >> >> dailytips-subscribe-(E-Mail Removed)
> >> >>
> >> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> >> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
> >> >>
> >> >> You can access this newsgroup by visiting
> >> >> http://www.microsoft.com/office/comm...s/default.mspx or point
> >> >> your
> >> >> newsreader to msnews.microsoft.com.
> >> >>
> >> >>
> >> >> "Mai Hoai An" <(E-Mail Removed)> wrote in message
> >> >> news:E34000CE-010D-4D1F-AB8B-(E-Mail Removed)...
> >> >> > Hi all,
> >> >> >
> >> >> > I'm using Win Vista Premium Home OS and installed Outlook 2007.
> >> >> > When using Outlook 2007, I pressed the button Send/Receive many
> >> >> > times
> >> >> > to
> >> >> > get
> >> >> > mail messages. Then I closed Outlook and opened again. This message
> >> >> > appeared:
> >> >> > Run Outlook in safe mode, yes or no? (There was an error but I don't
> >> >> > remember
> >> >> > the message exactly). I said Yes, Outlook opened but could't
> >> >> > send/receive.
> >> >> > I
> >> >> > closed and opened again. This time, just the mouse point changed to
> >> >> > waiting
> >> >> > status for 5 seconds then stopped. No answer coming, no response
> >> >> > coming.
> >> >> >
> >> >> > Pls show me the error and solution for that. I'd find repair tool
> >> >> > kit
> >> >> > for
> >> >> > it
> >> >> > but couldn't solve the problem.
> >> >> > --
> >> >> > Thanks and Regards,
> >> >>
> >> >>
> >>
>