I just found I cannot open any doc. or .xls file from Windows Explorer into
Word or Excel (OS: Windows XP, SP2). The same files will open from within
Word or Excel. When trying to open a file, Word (or Excel) opens normally,
but no file is loaded. The file types in the Folder Options of Windows
Explorer are set correctly; rebooting computer did not help and repairing the
installation of Office 2003 did not help. The same problem occurs when trying
to open an attached .doc or .xls file from within my e-mail program (Eudora
6.2) but that program is not at fault because even newly created files in
Word or Excel will not open from within Windows Explorer. My O.S. and
Microsoft Office have been running normally for more than 2 years and the
problem has started only within the past month.
All help will be appreciated. Thanks.

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Larry Frohman wrote:
> I just found I cannot open any doc. or .xls file from Windows
> Explorer into Word or Excel (OS: Windows XP, SP2). The same files
> will open from within Word or Excel. When trying to open a file, Word
> (or Excel) opens normally, but no file is loaded. The file types in
> the Folder Options of Windows Explorer are set correctly; rebooting
> computer did not help and repairing the installation of Office 2003
> did not help. The same problem occurs when trying to open an attached
> .doc or .xls file from within my e-mail program (Eudora
> 6.2) but that program is not at fault because even newly created
> files in Word or Excel will not open from within Windows Explorer. My
> O.S. and Microsoft Office have been running normally for more than 2
> years and the problem has started only within the past month.
> All help will be appreciated. Thanks.

Thanks for suggestion. I followed it but there was no effect. Note: when
trying to open a .doc (or .xls) file from Explorer, Word opens correctly but
no file loads - I just see the blue-gray background (or in Excel, the
"Personal.xls" file. However, if the program is already open, I get an eeor
message "There was a problem sending the command to the program". Does this
help pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

> See How to re-register Word when problems crop up opening files
> http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm
>
> --
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> Graham Mayor - Word MVP
>
> My web site www.gmayor.com
> Word MVP web site http://word.mvps.org
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
> Larry Frohman wrote:
> > I just found I cannot open any doc. or .xls file from Windows
> > Explorer into Word or Excel (OS: Windows XP, SP2). The same files
> > will open from within Word or Excel. When trying to open a file, Word
> > (or Excel) opens normally, but no file is loaded. The file types in
> > the Folder Options of Windows Explorer are set correctly; rebooting
> > computer did not help and repairing the installation of Office 2003
> > did not help. The same problem occurs when trying to open an attached
> > .doc or .xls file from within my e-mail program (Eudora
> > 6.2) but that program is not at fault because even newly created
> > files in Word or Excel will not open from within Windows Explorer. My
> > O.S. and Microsoft Office have been running normally for more than 2
> > years and the problem has started only within the past month.
> > All help will be appreciated. Thanks.
>
>
>

If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel > Add or Remove programs
See http://www.gmayor.com/what_to_do_when_word_crashes.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Larry Frohman wrote:
> Thanks for suggestion. I followed it but there was no effect. Note:
> when trying to open a .doc (or .xls) file from Explorer, Word opens
> correctly but no file loads - I just see the blue-gray background (or
> in Excel, the "Personal.xls" file. However, if the program is
> already open, I get an eeor message "There was a problem sending the
> command to the program". Does this help pinpoint the problem?
>
> Thanks again.
>
>
>
> "Graham Mayor" wrote:
>
>> See How to re-register Word when problems crop up opening files
>> http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm
>>
>> --
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>> Graham Mayor - Word MVP
>>
>> My web site www.gmayor.com
>> Word MVP web site http://word.mvps.org
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>
>> Larry Frohman wrote:
>>> I just found I cannot open any doc. or .xls file from Windows
>>> Explorer into Word or Excel (OS: Windows XP, SP2). The same files
>>> will open from within Word or Excel. When trying to open a file,
>>> Word (or Excel) opens normally, but no file is loaded. The file
>>> types in the Folder Options of Windows Explorer are set correctly;
>>> rebooting computer did not help and repairing the installation of
>>> Office 2003 did not help. The same problem occurs when trying to
>>> open an attached .doc or .xls file from within my e-mail program
>>> (Eudora
>>> 6.2) but that program is not at fault because even newly created
>>> files in Word or Excel will not open from within Windows Explorer.
>>> My O.S. and Microsoft Office have been running normally for more
>>> than 2 years and the problem has started only within the past month.
>>> All help will be appreciated. Thanks.

I am using Norton (Symantic) AV but no Office plug-ins available to uncheck
- no effect
Repaired Office from Windows Control Panel - no effect
Followed all recommendations re "When Word crashes" - no effect

Does this help? WHen I change the association of a .doc file to Word Pad,
it opens normally from Windows Explorer. However, when I change the
association back to Word, the faialure to open is once again present.

My systems manager at work suggests it is a problem in WIndows Explorer and
that I should repair Windows - a drastic fix! Does the fact that the same
problem occurs when I try to open a file (.doc attachment) from Eudora mean
that the problem is not Windows Explorer?

If so, I have run out of ideas and suggestions. Any other thoguhts?

Thanks again

"Graham Mayor" wrote:

> If you are using Norton AV, uncheck its Office Plug-in
> Repair Office from the Windows Control panel > Add or Remove programs
> See http://www.gmayor.com/what_to_do_when_word_crashes.htm
>
> --
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> Graham Mayor - Word MVP
>
> My web site www.gmayor.com
> Word MVP web site http://word.mvps.org
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
> Larry Frohman wrote:
> > Thanks for suggestion. I followed it but there was no effect. Note:
> > when trying to open a .doc (or .xls) file from Explorer, Word opens
> > correctly but no file loads - I just see the blue-gray background (or
> > in Excel, the "Personal.xls" file. However, if the program is
> > already open, I get an eeor message "There was a problem sending the
> > command to the program". Does this help pinpoint the problem?
> >
> > Thanks again.
> >
> >
> >
> > "Graham Mayor" wrote:
> >
> >> See How to re-register Word when problems crop up opening files
> >> http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm
> >>
> >> --
> >> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >> Graham Mayor - Word MVP
> >>
> >> My web site www.gmayor.com
> >> Word MVP web site http://word.mvps.org
> >> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >>
> >> Larry Frohman wrote:
> >>> I just found I cannot open any doc. or .xls file from Windows
> >>> Explorer into Word or Excel (OS: Windows XP, SP2). The same files
> >>> will open from within Word or Excel. When trying to open a file,
> >>> Word (or Excel) opens normally, but no file is loaded. The file
> >>> types in the Folder Options of Windows Explorer are set correctly;
> >>> rebooting computer did not help and repairing the installation of
> >>> Office 2003 did not help. The same problem occurs when trying to
> >>> open an attached .doc or .xls file from within my e-mail program
> >>> (Eudora
> >>> 6.2) but that program is not at fault because even newly created
> >>> files in Word or Excel will not open from within Windows Explorer.
> >>> My O.S. and Microsoft Office have been running normally for more
> >>> than 2 years and the problem has started only within the past month.
> >>> All help will be appreciated. Thanks.
>
>
>

Checking of Word/Office documents can usually be deselected in the AV
program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows > Start >
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>


Larry Frohman wrote:
> I am using Norton (Symantic) AV but no Office plug-ins available to
> uncheck - no effect
> Repaired Office from Windows Control Panel - no effect
> Followed all recommendations re "When Word crashes" - no effect
>
> Does this help? WHen I change the association of a .doc file to Word
> Pad, it opens normally from Windows Explorer. However, when I change
> the association back to Word, the faialure to open is once again
> present.
>
> My systems manager at work suggests it is a problem in WIndows
> Explorer and that I should repair Windows - a drastic fix! Does the
> fact that the same problem occurs when I try to open a file (.doc
> attachment) from Eudora mean that the problem is not Windows Explorer?
>
> If so, I have run out of ideas and suggestions. Any other thoguhts?
>
> Thanks again
>
> "Graham Mayor" wrote:
>
>> If you are using Norton AV, uncheck its Office Plug-in
>> Repair Office from the Windows Control panel > Add or Remove programs
>> See http://www.gmayor.com/what_to_do_when_word_crashes.htm
>>
>> --
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>> Graham Mayor - Word MVP
>>
>> My web site www.gmayor.com
>> Word MVP web site http://word.mvps.org
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>
>> Larry Frohman wrote:
>>> Thanks for suggestion. I followed it but there was no effect. Note:
>>> when trying to open a .doc (or .xls) file from Explorer, Word opens
>>> correctly but no file loads - I just see the blue-gray background
>>> (or in Excel, the "Personal.xls" file. However, if the program is
>>> already open, I get an eeor message "There was a problem sending the
>>> command to the program". Does this help pinpoint the problem?
>>>
>>> Thanks again.
>>>
>>>
>>>
>>> "Graham Mayor" wrote:
>>>
>>>> See How to re-register Word when problems crop up opening files
>>>> http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm
>>>>
>>>> --
>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>> Graham Mayor - Word MVP
>>>>
>>>> My web site www.gmayor.com
>>>> Word MVP web site http://word.mvps.org
>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>
>>>> Larry Frohman wrote:
>>>>> I just found I cannot open any doc. or .xls file from Windows
>>>>> Explorer into Word or Excel (OS: Windows XP, SP2). The same files
>>>>> will open from within Word or Excel. When trying to open a file,
>>>>> Word (or Excel) opens normally, but no file is loaded. The file
>>>>> types in the Folder Options of Windows Explorer are set correctly;
>>>>> rebooting computer did not help and repairing the installation of
>>>>> Office 2003 did not help. The same problem occurs when trying to
>>>>> open an attached .doc or .xls file from within my e-mail program
>>>>> (Eudora
>>>>> 6.2) but that program is not at fault because even newly created
>>>>> files in Word or Excel will not open from within Windows Explorer.
>>>>> My O.S. and Microsoft Office have been running normally for more
>>>>> than 2 years and the problem has started only within the past
>>>>> month. All help will be appreciated. Thanks.

Thanks for your attempts to help. However, I do not have any file by the
name of "officeav.dll" in my Symantic (Norton) AV folder. Also, I get no
results when I search for this file on my entire C: drive!

One other observation I made also points to something other than my AV
program. I am able to drag a .doc file from Windows Explorer to my WORD icon
and the file opens normally. It is only when I double click on the file name
that WORD opens normally but the file does not load. Does this help pinpoint
the problem?

Thank you again.

"Graham Mayor" wrote:

> Checking of Word/Office documents can usually be deselected in the AV
> program e.g. in Norton AV by turning off its Office Plug-in.
>
> With some versions of the Norton product it may be necessary to unregister
> the calling DLL by running the following command line from Windows > Start >
> Run
>
> regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
> or
> regsvr32 /u "c:\program files\norton systemworks\norton
> antivirus\officeav.dll"
>
>
> --
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> Graham Mayor - Word MVP
>
> My web site www.gmayor.com
> Word MVP web site http://word.mvps.org
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
>
> Larry Frohman wrote:
> > I am using Norton (Symantic) AV but no Office plug-ins available to
> > uncheck - no effect
> > Repaired Office from Windows Control Panel - no effect
> > Followed all recommendations re "When Word crashes" - no effect
> >
> > Does this help? WHen I change the association of a .doc file to Word
> > Pad, it opens normally from Windows Explorer. However, when I change
> > the association back to Word, the faialure to open is once again
> > present.
> >
> > My systems manager at work suggests it is a problem in WIndows
> > Explorer and that I should repair Windows - a drastic fix! Does the
> > fact that the same problem occurs when I try to open a file (.doc
> > attachment) from Eudora mean that the problem is not Windows Explorer?
> >
> > If so, I have run out of ideas and suggestions. Any other thoguhts?
> >
> > Thanks again
> >
> > "Graham Mayor" wrote:
> >
> >> If you are using Norton AV, uncheck its Office Plug-in
> >> Repair Office from the Windows Control panel > Add or Remove programs
> >> See http://www.gmayor.com/what_to_do_when_word_crashes.htm
> >>
> >> --
> >> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >> Graham Mayor - Word MVP
> >>
> >> My web site www.gmayor.com
> >> Word MVP web site http://word.mvps.org
> >> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >>
> >> Larry Frohman wrote:
> >>> Thanks for suggestion. I followed it but there was no effect. Note:
> >>> when trying to open a .doc (or .xls) file from Explorer, Word opens
> >>> correctly but no file loads - I just see the blue-gray background
> >>> (or in Excel, the "Personal.xls" file. However, if the program is
> >>> already open, I get an eeor message "There was a problem sending the
> >>> command to the program". Does this help pinpoint the problem?
> >>>
> >>> Thanks again.
> >>>
> >>>
> >>>
> >>> "Graham Mayor" wrote:
> >>>
> >>>> See How to re-register Word when problems crop up opening files
> >>>> http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm
> >>>>
> >>>> --
> >>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >>>> Graham Mayor - Word MVP
> >>>>
> >>>> My web site www.gmayor.com
> >>>> Word MVP web site http://word.mvps.org
> >>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >>>>
> >>>> Larry Frohman wrote:
> >>>>> I just found I cannot open any doc. or .xls file from Windows
> >>>>> Explorer into Word or Excel (OS: Windows XP, SP2). The same files
> >>>>> will open from within Word or Excel. When trying to open a file,
> >>>>> Word (or Excel) opens normally, but no file is loaded. The file
> >>>>> types in the Folder Options of Windows Explorer are set correctly;
> >>>>> rebooting computer did not help and repairing the installation of
> >>>>> Office 2003 did not help. The same problem occurs when trying to
> >>>>> open an attached .doc or .xls file from within my e-mail program
> >>>>> (Eudora
> >>>>> 6.2) but that program is not at fault because even newly created
> >>>>> files in Word or Excel will not open from within Windows Explorer.
> >>>>> My O.S. and Microsoft Office have been running normally for more
> >>>>> than 2 years and the problem has started only within the past
> >>>>> month. All help will be appreciated. Thanks.
>
>
>

Back to the registration again -Repairing (or reregistering Word) should fix
the registry issues for Word documents.

From Windows Explorer, right click a document
Open With
Select Word from the list
Check the 'always open with this application' check box

If that doesn't fix it I would have a look at the file association
directly:

Windows Explorer > Tools > File Types > DOC > Advanced > Open > Edit
Action &Open
Application used to perform action.
"C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde
Check 'Use DDE'
DDE Message:
[REM _DDE_Direct][FileOpen("%1")]
(note the quotes around 1%)
Application:
WinWord
Topic:
System


--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Larry Frohman wrote:
> Thanks for your attempts to help. However, I do not have any file by
> the name of "officeav.dll" in my Symantic (Norton) AV folder. Also,
> I get no results when I search for this file on my entire C: drive!
>
> One other observation I made also points to something other than my AV
> program. I am able to drag a .doc file from Windows Explorer to my
> WORD icon and the file opens normally. It is only when I double
> click on the file name that WORD opens normally but the file does not
> load. Does this help pinpoint the problem?
>
> Thank you again.
>
> "Graham Mayor" wrote:
>
>> Checking of Word/Office documents can usually be deselected in the AV
>> program e.g. in Norton AV by turning off its Office Plug-in.
>>
>> With some versions of the Norton product it may be necessary to
>> unregister the calling DLL by running the following command line
>> from Windows > Start > Run
>>
>> regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
>> or
>> regsvr32 /u "c:\program files\norton systemworks\norton
>> antivirus\officeav.dll"
>>
>>
>> --
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>> Graham Mayor - Word MVP
>>
>> My web site www.gmayor.com
>> Word MVP web site http://word.mvps.org
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>
>>
>> Larry Frohman wrote:
>>> I am using Norton (Symantic) AV but no Office plug-ins available to
>>> uncheck - no effect
>>> Repaired Office from Windows Control Panel - no effect
>>> Followed all recommendations re "When Word crashes" - no effect
>>>
>>> Does this help? WHen I change the association of a .doc file to
>>> Word Pad, it opens normally from Windows Explorer. However, when I
>>> change the association back to Word, the faialure to open is once
>>> again present.
>>>
>>> My systems manager at work suggests it is a problem in WIndows
>>> Explorer and that I should repair Windows - a drastic fix! Does the
>>> fact that the same problem occurs when I try to open a file (.doc
>>> attachment) from Eudora mean that the problem is not Windows
>>> Explorer?
>>>
>>> If so, I have run out of ideas and suggestions. Any other thoguhts?
>>>
>>> Thanks again
>>>
>>> "Graham Mayor" wrote:
>>>
>>>> If you are using Norton AV, uncheck its Office Plug-in
>>>> Repair Office from the Windows Control panel > Add or Remove
>>>> programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm
>>>>
>>>> --
>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>> Graham Mayor - Word MVP
>>>>
>>>> My web site www.gmayor.com
>>>> Word MVP web site http://word.mvps.org
>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>
>>>> Larry Frohman wrote:
>>>>> Thanks for suggestion. I followed it but there was no effect.
>>>>> Note: when trying to open a .doc (or .xls) file from Explorer,
>>>>> Word opens correctly but no file loads - I just see the blue-gray
>>>>> background (or in Excel, the "Personal.xls" file. However, if
>>>>> the program is already open, I get an eeor message "There was a
>>>>> problem sending the command to the program". Does this help
>>>>> pinpoint the problem?
>>>>>
>>>>> Thanks again.
>>>>>
>>>>>
>>>>>
>>>>> "Graham Mayor" wrote:
>>>>>
>>>>>> See How to re-register Word when problems crop up opening files
>>>>>> http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm
>>>>>>
>>>>>> --
>>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>>> Graham Mayor - Word MVP
>>>>>>
>>>>>> My web site www.gmayor.com
>>>>>> Word MVP web site http://word.mvps.org
>>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>>>
>>>>>> Larry Frohman wrote:
>>>>>>> I just found I cannot open any doc. or .xls file from Windows
>>>>>>> Explorer into Word or Excel (OS: Windows XP, SP2). The same
>>>>>>> files will open from within Word or Excel. When trying to open
>>>>>>> a file, Word (or Excel) opens normally, but no file is loaded.
>>>>>>> The file types in the Folder Options of Windows Explorer are
>>>>>>> set correctly; rebooting computer did not help and repairing
>>>>>>> the installation of Office 2003 did not help. The same problem
>>>>>>> occurs when trying to open an attached .doc or .xls file from
>>>>>>> within my e-mail program (Eudora
>>>>>>> 6.2) but that program is not at fault because even newly created
>>>>>>> files in Word or Excel will not open from within Windows
>>>>>>> Explorer. My O.S. and Microsoft Office have been running
>>>>>>> normally for more than 2 years and the problem has started only
>>>>>>> within the past month. All help will be appreciated. Thanks.

The saga continues- we are getting close but not yet there!

I looked at the file association directly and found one difference from the
example you provided. In the box shown under "Application used to perform
action", there was a %1 added to the end of the line, i.e.,
"C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde %1

I have been unable to delete the %1 since if I try to do so and close out
the file association windows, when I reopen them, the %1 has reappeared! And,
I still have the same problem opening a .doc file.

I did find a partial fix: If I place quotes around the %1, ("%1") the .doc
file will now open correctly, though I continue to get the error message
"There was a problem in sending the command to the program" each time I open
a file. When I reMove the quotes, the .doc files no longer open and I get
the same error message.

Perhaps if you can help me permanently remove the %1, I should Be OK.
However, I can't figure out how to do so

Thanks for your patience!

"Graham Mayor" wrote:

> Back to the registration again -Repairing (or reregistering Word) should fix
> the registry issues for Word documents.
>
> From Windows Explorer, right click a document
> Open With
> Select Word from the list
> Check the 'always open with this application' check box
>
> If that doesn't fix it I would have a look at the file association
> directly:
>
> Windows Explorer > Tools > File Types > DOC > Advanced > Open > Edit
> Action &Open
> Application used to perform action.
> "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde
> Check 'Use DDE'
> DDE Message:
> [REM _DDE_Direct][FileOpen("%1")]
> (note the quotes around 1%)
> Application:
> WinWord
> Topic:
> System
>
>
> --
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> Graham Mayor - Word MVP
>
> My web site www.gmayor.com
> Word MVP web site http://word.mvps.org
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
> Larry Frohman wrote:
> > Thanks for your attempts to help. However, I do not have any file by
> > the name of "officeav.dll" in my Symantic (Norton) AV folder. Also,
> > I get no results when I search for this file on my entire C: drive!
> >
> > One other observation I made also points to something other than my AV
> > program. I am able to drag a .doc file from Windows Explorer to my
> > WORD icon and the file opens normally. It is only when I double
> > click on the file name that WORD opens normally but the file does not
> > load. Does this help pinpoint the problem?
> >
> > Thank you again.
> >
> > "Graham Mayor" wrote:
> >
> >> Checking of Word/Office documents can usually be deselected in the AV
> >> program e.g. in Norton AV by turning off its Office Plug-in.
> >>
> >> With some versions of the Norton product it may be necessary to
> >> unregister the calling DLL by running the following command line
> >> from Windows > Start > Run
> >>
> >> regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
> >> or
> >> regsvr32 /u "c:\program files\norton systemworks\norton
> >> antivirus\officeav.dll"
> >>
> >>
> >> --
> >> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >> Graham Mayor - Word MVP
> >>
> >> My web site www.gmayor.com
> >> Word MVP web site http://word.mvps.org
> >> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >>
> >>
> >> Larry Frohman wrote:
> >>> I am using Norton (Symantic) AV but no Office plug-ins available to
> >>> uncheck - no effect
> >>> Repaired Office from Windows Control Panel - no effect
> >>> Followed all recommendations re "When Word crashes" - no effect
> >>>
> >>> Does this help? WHen I change the association of a .doc file to
> >>> Word Pad, it opens normally from Windows Explorer. However, when I
> >>> change the association back to Word, the faialure to open is once
> >>> again present.
> >>>
> >>> My systems manager at work suggests it is a problem in WIndows
> >>> Explorer and that I should repair Windows - a drastic fix! Does the
> >>> fact that the same problem occurs when I try to open a file (.doc
> >>> attachment) from Eudora mean that the problem is not Windows
> >>> Explorer?
> >>>
> >>> If so, I have run out of ideas and suggestions. Any other thoguhts?
> >>>
> >>> Thanks again
> >>>
> >>> "Graham Mayor" wrote:
> >>>
> >>>> If you are using Norton AV, uncheck its Office Plug-in
> >>>> Repair Office from the Windows Control panel > Add or Remove
> >>>> programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm
> >>>>
> >>>> --
> >>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >>>> Graham Mayor - Word MVP
> >>>>
> >>>> My web site www.gmayor.com
> >>>> Word MVP web site http://word.mvps.org
> >>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >>>>
> >>>> Larry Frohman wrote:
> >>>>> Thanks for suggestion. I followed it but there was no effect.
> >>>>> Note: when trying to open a .doc (or .xls) file from Explorer,
> >>>>> Word opens correctly but no file loads - I just see the blue-gray
> >>>>> background (or in Excel, the "Personal.xls" file. However, if
> >>>>> the program is already open, I get an eeor message "There was a
> >>>>> problem sending the command to the program". Does this help
> >>>>> pinpoint the problem?
> >>>>>
> >>>>> Thanks again.
> >>>>>
> >>>>>
> >>>>>
> >>>>> "Graham Mayor" wrote:
> >>>>>
> >>>>>> See How to re-register Word when problems crop up opening files
> >>>>>> http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm
> >>>>>>
> >>>>>> --
> >>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >>>>>> Graham Mayor - Word MVP
> >>>>>>
> >>>>>> My web site www.gmayor.com
> >>>>>> Word MVP web site http://word.mvps.org
> >>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >>>>>>
> >>>>>> Larry Frohman wrote:
> >>>>>>> I just found I cannot open any doc. or .xls file from Windows
> >>>>>>> Explorer into Word or Excel (OS: Windows XP, SP2). The same
> >>>>>>> files will open from within Word or Excel. When trying to open
> >>>>>>> a file, Word (or Excel) opens normally, but no file is loaded.
> >>>>>>> The file types in the Folder Options of Windows Explorer are
> >>>>>>> set correctly; rebooting computer did not help and repairing
> >>>>>>> the installation of Office 2003 did not help. The same problem
> >>>>>>> occurs when trying to open an attached .doc or .xls file from
> >>>>>>> within my e-mail program (Eudora
> >>>>>>> 6.2) but that program is not at fault because even newly created
> >>>>>>> files in Word or Excel will not open from within Windows
> >>>>>>> Explorer. My O.S. and Microsoft Office have been running
> >>>>>>> normally for more than 2 years and the problem has started only
> >>>>>>> within the past month. All help will be appreciated. Thanks.
>
>
>

The %1 is merely a symbol to represent the filename and the quotes are
necessary for filenames that are not DOS compatible.

Plan B

With Word (and Outlook) closed - delete the DOC file association from
Windows Explorer > tools > folder options
Then re-register Word by typing winword /r in Windows Start > Run. If you
don't have the setup files on your hard drive, you will need the Office disc
handy.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Larry Frohman wrote:
> The saga continues- we are getting close but not yet there!
>
> I looked at the file association directly and found one difference
> from the example you provided. In the box shown under "Application
> used to perform action", there was a %1 added to the end of the line,
> i.e., "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n
> /dde %1
>
> I have been unable to delete the %1 since if I try to do so and close
> out the file association windows, when I reopen them, the %1 has
> reappeared! And, I still have the same problem opening a .doc file.
>
> I did find a partial fix: If I place quotes around the %1, ("%1")
> the .doc file will now open correctly, though I continue to get the
> error message "There was a problem in sending the command to the
> program" each time I open a file. When I reMove the quotes, the
> .doc files no longer open and I get the same error message.
>
> Perhaps if you can help me permanently remove the %1, I should Be OK.
> However, I can't figure out how to do so
>
> Thanks for your patience!
>
> "Graham Mayor" wrote:
>
>> Back to the registration again -Repairing (or reregistering Word)
>> should fix the registry issues for Word documents.
>>
>> From Windows Explorer, right click a document
>> Open With
>> Select Word from the list
>> Check the 'always open with this application' check box
>>
>> If that doesn't fix it I would have a look at the file association
>> directly:
>>
>> Windows Explorer > Tools > File Types > DOC > Advanced > Open > Edit
>> Action &Open
>> Application used to perform action.
>> "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde
>> Check 'Use DDE'
>> DDE Message:
>> [REM _DDE_Direct][FileOpen("%1")]
>> (note the quotes around 1%)
>> Application:
>> WinWord
>> Topic:
>> System
>>
>>
>> --
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>> Graham Mayor - Word MVP
>>
>> My web site www.gmayor.com
>> Word MVP web site http://word.mvps.org
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>
>> Larry Frohman wrote:
>>> Thanks for your attempts to help. However, I do not have any file
>>> by the name of "officeav.dll" in my Symantic (Norton) AV folder.
>>> Also, I get no results when I search for this file on my entire C:
>>> drive!
>>>
>>> One other observation I made also points to something other than my
>>> AV program. I am able to drag a .doc file from Windows Explorer to
>>> my WORD icon and the file opens normally. It is only when I double
>>> click on the file name that WORD opens normally but the file does
>>> not load. Does this help pinpoint the problem?
>>>
>>> Thank you again.
>>>
>>> "Graham Mayor" wrote:
>>>
>>>> Checking of Word/Office documents can usually be deselected in the
>>>> AV program e.g. in Norton AV by turning off its Office Plug-in.
>>>>
>>>> With some versions of the Norton product it may be necessary to
>>>> unregister the calling DLL by running the following command line
>>>> from Windows > Start > Run
>>>>
>>>> regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
>>>> or
>>>> regsvr32 /u "c:\program files\norton systemworks\norton
>>>> antivirus\officeav.dll"
>>>>
>>>>
>>>> --
>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>> Graham Mayor - Word MVP
>>>>
>>>> My web site www.gmayor.com
>>>> Word MVP web site http://word.mvps.org
>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>
>>>>
>>>> Larry Frohman wrote:
>>>>> I am using Norton (Symantic) AV but no Office plug-ins available
>>>>> to uncheck - no effect
>>>>> Repaired Office from Windows Control Panel - no effect
>>>>> Followed all recommendations re "When Word crashes" - no effect
>>>>>
>>>>> Does this help? WHen I change the association of a .doc file to
>>>>> Word Pad, it opens normally from Windows Explorer. However, when
>>>>> I change the association back to Word, the faialure to open is
>>>>> once again present.
>>>>>
>>>>> My systems manager at work suggests it is a problem in WIndows
>>>>> Explorer and that I should repair Windows - a drastic fix! Does
>>>>> the fact that the same problem occurs when I try to open a file
>>>>> (.doc attachment) from Eudora mean that the problem is not Windows
>>>>> Explorer?
>>>>>
>>>>> If so, I have run out of ideas and suggestions. Any other
>>>>> thoguhts?
>>>>>
>>>>> Thanks again
>>>>>
>>>>> "Graham Mayor" wrote:
>>>>>
>>>>>> If you are using Norton AV, uncheck its Office Plug-in
>>>>>> Repair Office from the Windows Control panel > Add or Remove
>>>>>> programs See
>>>>>> http://www.gmayor.com/what_to_do_when_word_crashes.htm
>>>>>>
>>>>>> --
>>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>>> Graham Mayor - Word MVP
>>>>>>
>>>>>> My web site www.gmayor.com
>>>>>> Word MVP web site http://word.mvps.org
>>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>>>
>>>>>> Larry Frohman wrote:
>>>>>>> Thanks for suggestion. I followed it but there was no effect.
>>>>>>> Note: when trying to open a .doc (or .xls) file from Explorer,
>>>>>>> Word opens correctly but no file loads - I just see the
>>>>>>> blue-gray background (or in Excel, the "Personal.xls" file.
>>>>>>> However, if the program is already open, I get an eeor message
>>>>>>> "There was a problem sending the command to the program". Does
>>>>>>> this help pinpoint the problem?
>>>>>>>
>>>>>>> Thanks again.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> "Graham Mayor" wrote:
>>>>>>>
>>>>>>>> See How to re-register Word when problems crop up opening files
>>>>>>>> http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm
>>>>>>>>
>>>>>>>> --
>>>>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>>>>> Graham Mayor - Word MVP
>>>>>>>>
>>>>>>>> My web site www.gmayor.com
>>>>>>>> Word MVP web site http://word.mvps.org
>>>>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>>>>>
>>>>>>>> Larry Frohman wrote:
>>>>>>>>> I just found I cannot open any doc. or .xls file from Windows
>>>>>>>>> Explorer into Word or Excel (OS: Windows XP, SP2). The same
>>>>>>>>> files will open from within Word or Excel. When trying to open
>>>>>>>>> a file, Word (or Excel) opens normally, but no file is loaded.
>>>>>>>>> The file types in the Folder Options of Windows Explorer are
>>>>>>>>> set correctly; rebooting computer did not help and repairing
>>>>>>>>> the installation of Office 2003 did not help. The same problem
>>>>>>>>> occurs when trying to open an attached .doc or .xls file from
>>>>>>>>> within my e-mail program (Eudora
>>>>>>>>> 6.2) but that program is not at fault because even newly
>>>>>>>>> created files in Word or Excel will not open from within
>>>>>>>>> Windows Explorer. My O.S. and Microsoft Office have been
>>>>>>>>> running normally for more than 2 years and the problem has
>>>>>>>>> started only within the past month. All help will be
>>>>>>>>> appreciated. Thanks.