> > We have a third party application that allows us to insert an e-mail
> > message
> > into a log. This application uses Outlook 2000 SP3 to read the attached
> > e-mail when the log is reviewed.
> >
> > After installing Defender (reproducible) we are no longer able to view the
> > attached e-mail when reviewing the log and get the following Outlook
> > Error:
> >
> > Can't open file: C:\Documents and Settings\%username\Local
> > Settings\Temporary Internet Files\Content.... The file may not exist, you
> > may not have permission to open it, or it may be open by another program.
> > Right click on the file, and then click properties to check your
> > permissions
> > for the folder.
> >
> > The error message is of little use as it does not give the full path.
> >
> > We would love to know why this is happening to correct the issue. Why is
> > Outlook looking in Temporary Internet files for example?
> >
> > Part two of this post is we can not roll back. The error persists after
> > Defender is uninstalled. What did Defender change that it is not undoing
> > on
> > uninstall?
> >
> > Any ideas would be appreciated.
> >
> > Thanks,

--
MMR

This post was moved from General to here. Continuing the thread

We tried Toms suggestion on Internet Options and found we were set to medium
and that the system will not allow us to set the security settings to low
(not sure if SP2 blocks that now?)

The application is a custom app in VFP6 using OLE to drop the e-mail into a
general field. It may be using an active-X control but if it is we believe it
is native to VFP6.

The reproducable refers to us haven taken several workstaions and only made
one change which was to install Defender and found the problem starts on all
XP Pro SP2 systems (we do not know if it happens on SP1).
Defender on W2k Pro does not produce this issue.

Thanks
--
MMR

The issue also happens with XP Pro SP2 systems running Office/Outlook 2003
--
MMR


"Marcos" wrote:

> > > We have a third party application that allows us to insert an e-mail
> > > message
> > > into a log. This application uses Outlook 2000 SP3 to read the attached
> > > e-mail when the log is reviewed.
> > >
> > > After installing Defender (reproducible) we are no longer able to view the
> > > attached e-mail when reviewing the log and get the following Outlook
> > > Error:
> > >
> > > Can't open file: C:\Documents and Settings\%username\Local
> > > Settings\Temporary Internet Files\Content.... The file may not exist, you
> > > may not have permission to open it, or it may be open by another program.
> > > Right click on the file, and then click properties to check your
> > > permissions
> > > for the folder.
> > >
> > > The error message is of little use as it does not give the full path.
> > >
> > > We would love to know why this is happening to correct the issue. Why is
> > > Outlook looking in Temporary Internet files for example?
> > >
> > > Part two of this post is we can not roll back. The error persists after
> > > Defender is uninstalled. What did Defender change that it is not undoing
> > > on
> > > uninstall?
> > >
> > > Any ideas would be appreciated.
> > >
> > > Thanks,
>
> --
> MMR
>
> This post was moved from General to here. Continuing the thread
>
> We tried Toms suggestion on Internet Options and found we were set to medium
> and that the system will not allow us to set the security settings to low
> (not sure if SP2 blocks that now?)
>
> The application is a custom app in VFP6 using OLE to drop the e-mail into a
> general field. It may be using an active-X control but if it is we believe it
> is native to VFP6.
>
> The reproducable refers to us haven taken several workstaions and only made
> one change which was to install Defender and found the problem starts on all
> XP Pro SP2 systems (we do not know if it happens on SP1).
> Defender on W2k Pro does not produce this issue.
>
> Thanks
> --
> MMR
>
>