Can't Open Emails

I am unable to open emails except when I reply, forward or print preview it.
(This is the same issues as reported by Andy, shown below). The email looks
normal when received, and when I choose to view by "AutoPreview", a portion
of the message is displayed.

I disabled McAfee Site Advisor and McAfee email scanner, and deleted and
recreated my profile, but still cannot view emails.

Some background: I had been using Office 2002; Two days ago, I began
downloading SP3 for Windows and cancelled midway because it would take too
long. The problem with opening emails seemed to happen after that, so I went
back and installed SP3 for Windows; still couldn't open emails so I installed
Office 2003 and all updates, including SP3 for Office 2003. Still
can't view emails.

I am able to view emails that I get from the system administrator reporting
that an email was undeliverable.

I'm at my wits end. I hope you can help.
Thanks,
Beverly

"Andy" wrote:

Click to show or hide original message or reply text.


> OK, Roady [MVP], you were right. Turns out it was the McAfee site advisor
> that was causing the problem. I must have downloaded an update that works a
> little too well. Turning it off fixed the problem. Thanks for you help!!
>
> "Roady [MVP]" wrote:
>
> > We'll start thinking about plan B when you have confirmed it is not your
> > virus scanner.
> > Virus scanners are updated and need to be updated too and can cause
> > conflicts because of it.
> >
> > Virus scanner integration only gives you headaches and don't offer an
> > additional layer of security anyway.
> > See http://www.msoutlook.info/question/20
> >
> > --
> > Robert Sparnaaij [MVP-Outlook]
> > Coauthor, Configuring Microsoft Outlook 2003
> > http://www.howto-outlook.com/
> > Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >
> > http://www.msoutlook.info/
> > Real World Questions, Real World Answers
> >
> > -----
> >
> > "Andy" <(E-Mail Removed)> wrote in message
> > news:36B0A4E3-E0F8-4661-B948-(E-Mail Removed)...
> > > Roady [MVP],
> > >
> > > Thanks for the advise. I haven't changed anything. I'm still running the
> > > same anti-virus that I have run for a year. Could it be something else?
> > > I'll
> > > try and see if it works. Is there a plan B? Thanks
> > >
> > > "Roady [MVP]" wrote:
> > >
> > >> This would indicate a corrupted message. Most often this is caused by a
> > >> virus scanner writing a footer that it has been scanned. AVG is infamous
> > >> because of it. If you have a virus scanner that integrates with Outlook,
> > >> disable it and try again. Messages that have been mangled now are
> > >> probably
> > >> beyond repair.
> > >>
> > >> --
> > >> Robert Sparnaaij [MVP-Outlook]
> > >> Coauthor, Configuring Microsoft Outlook 2003
> > >> http://www.howto-outlook.com/
> > >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> > >>
> > >> http://www.msoutlook.info/
> > >> Real World Questions, Real World Answers
> > >>
> > >> -----
> > >>
> > >> "Andy" <(E-Mail Removed)> wrote in message
> > >> news:447E13B4-2391-4302-82D1-(E-Mail Removed)...
> > >> > I have a problem. I can't open an e-mail in Outlook 2003. I can see
> > >> > that I
> > >> > have a message. I can even open an attachment. I just can't read the
> > >> > message
> > >> > unless I first click on "reply" or "forward". When the next screen pops
> > >> > up
> > >> > in
> > >> > these scenarios, I can read the original message below my response. Has
> > >> > anyone seen this before? Please Help!
> > >>