Help!

I updated my antivirus software on my son's PC and now you can't access any
program, file, internet, nothing. Could anybody tell me what I can do? I
cannot access anything but the beginning blue screen....

--
tx61

Have you tried to boot in Safe Mode?

JS
http://www.pagestart.com


"tx61" <(E-Mail Removed)> wrote in message
news:8271364B-BA8F-4CEC-A085-(E-Mail Removed)...
> Help!
>
> I updated my antivirus software on my son's PC and now you can't access
> any
> program, file, internet, nothing. Could anybody tell me what I can do? I
> cannot access anything but the beginning blue screen....
>
> --
> tx61

"tx61" <(E-Mail Removed)> wrote in message
news:8271364B-BA8F-4CEC-A085-(E-Mail Removed)...
| Help!
|
| I updated my antivirus software on my son's PC and now you can't access any
| program, file, internet, nothing. Could anybody tell me what I can do? I
| cannot access anything but the beginning blue screen....
|
| --
| tx61

What antivirus program?
Any error message?
Blue screen - meaning what?

Sorry about being vague...
I have tried it in safe mode; doesn't work...

It was Computer Associates (CA) Security Suite which has anti-virus,
anti-spam, spyware, firewall. I have used this program for about 5 yrs for
both of our PCs & it has done a great job.

It isn't a "blue screen"; I meant at the beginning when it asked if you want
to hit F2 or F12 for Boot or Setup....

When I tried to open IE, I got an "iedw.exe Application Error" msg which
states {The application has failed to intilize properly (0xc0000005). Click
OK to terminate the application}......when I do, another error msg pops up
which says {The instruction at "0x0146f890" referenced memory at
"0x0146f890"could not be read. Click OK to terminate the application.}

Have I ruined this PC?

Any help is much appreciated!

Thanks,
Mary
--
tx61


"Richard in AZ" wrote:

> "tx61" <(E-Mail Removed)> wrote in message
> news:8271364B-BA8F-4CEC-A085-(E-Mail Removed)...
> | Help!
> |
> | I updated my antivirus software on my son's PC and now you can't access any
> | program, file, internet, nothing. Could anybody tell me what I can do? I
> | cannot access anything but the beginning blue screen....
> |
> | --
> | tx61
>
> What antivirus program?
> Any error message?
> Blue screen - meaning what?
>
>
>