Hi,

I configured a GPO to enable remote assistance and allow domain admins to
offer assistance. The problem I am having is when trying to offer an
assistance it's connecting to a remote PC, but when i click on start remote
assistance I get a pop up which says "A program could not start. Please try
Again". I even configured the Help and support services to run atomatically
via GPO. there are no errors reported in the event log. Any idea what am I
doing wrong?

Thanks in advance

Ignor,

Does this help?

If the Solicited Remote Assistance policy is disabled, you cannot offer
assistance to a Novice computer:
http://support.microsoft.com/?kbid=826088

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Igor" <(E-Mail Removed)> wrote in message
news:44768C41-854C-4188-80A9-(E-Mail Removed)...
Hi,

I configured a GPO to enable remote assistance and allow domain admins to
offer assistance. The problem I am having is when trying to offer an
assistance it's connecting to a remote PC, but when i click on start remote
assistance I get a pop up which says "A program could not start. Please try
Again". I even configured the Help and support services to run atomatically
via GPO. there are no errors reported in the event log. Any idea what am I
doing wrong?

Thanks in advance

Thanks for your reply,

unfortunetly the article applies to XP SP1. All the machines in my domain
are SP2. any other suggestions?

thanks

"Ramesh, MS-MVP" wrote:

> Ignor,
>
> Does this help?
>
> If the Solicited Remote Assistance policy is disabled, you cannot offer
> assistance to a Novice computer:
> http://support.microsoft.com/?kbid=826088
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Igor" <(E-Mail Removed)> wrote in message
> news:44768C41-854C-4188-80A9-(E-Mail Removed)...
> Hi,
>
> I configured a GPO to enable remote assistance and allow domain admins to
> offer assistance. The problem I am having is when trying to offer an
> assistance it's connecting to a remote PC, but when i click on start remote
> assistance I get a pop up which says "A program could not start. Please try
> Again". I even configured the Help and support services to run atomatically
> via GPO. there are no errors reported in the event log. Any idea what am I
> doing wrong?
>
> Thanks in advance
>
>
>

Igor,

See if this note helps:
http://groups.google.com/group/micro...f7ee2da?&hl=en

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Igor" <(E-Mail Removed)> wrote in message
news:847EEC01-EB07-410A-81BB-(E-Mail Removed)...
Thanks for your reply,

unfortunetly the article applies to XP SP1. All the machines in my domain
are SP2. any other suggestions?

thanks

"Ramesh, MS-MVP" wrote:

> Ignor,
>
> Does this help?
>
> If the Solicited Remote Assistance policy is disabled, you cannot offer
> assistance to a Novice computer:
> http://support.microsoft.com/?kbid=826088
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Igor" <(E-Mail Removed)> wrote in message
> news:44768C41-854C-4188-80A9-(E-Mail Removed)...
> Hi,
>
> I configured a GPO to enable remote assistance and allow domain admins to
> offer assistance. The problem I am having is when trying to offer an
> assistance it's connecting to a remote PC, but when i click on start
> remote
> assistance I get a pop up which says "A program could not start. Please
> try
> Again". I even configured the Help and support services to run
> atomatically
> via GPO. there are no errors reported in the event log. Any idea what am I
> doing wrong?
>
> Thanks in advance
>
>
>

Also:
http://groups.google.com/group/micro...0f4d71a44ae86?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:OC%(E-Mail Removed)...
Igor,

See if this note helps:
http://groups.google.com/group/micro...f7ee2da?&hl=en

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Igor" <(E-Mail Removed)> wrote in message
news:847EEC01-EB07-410A-81BB-(E-Mail Removed)...
Thanks for your reply,

unfortunetly the article applies to XP SP1. All the machines in my domain
are SP2. any other suggestions?

thanks

"Ramesh, MS-MVP" wrote:

> Ignor,
>
> Does this help?
>
> If the Solicited Remote Assistance policy is disabled, you cannot offer
> assistance to a Novice computer:
> http://support.microsoft.com/?kbid=826088
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Igor" <(E-Mail Removed)> wrote in message
> news:44768C41-854C-4188-80A9-(E-Mail Removed)...
> Hi,
>
> I configured a GPO to enable remote assistance and allow domain admins to
> offer assistance. The problem I am having is when trying to offer an
> assistance it's connecting to a remote PC, but when i click on start
> remote
> assistance I get a pop up which says "A program could not start. Please
> try
> Again". I even configured the Help and support services to run
> atomatically
> via GPO. there are no errors reported in the event log. Any idea what am I
> doing wrong?
>
> Thanks in advance
>
>
>

Thanks for the links, unfortunetly none of them describe my problem. i'll
keep looking.

Thanks anyway

"Ramesh, MS-MVP" wrote:

> Also:
> http://groups.google.com/group/micro...0f4d71a44ae86?
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
> news:OC%(E-Mail Removed)...
> Igor,
>
> See if this note helps:
> http://groups.google.com/group/micro...f7ee2da?&hl=en
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Igor" <(E-Mail Removed)> wrote in message
> news:847EEC01-EB07-410A-81BB-(E-Mail Removed)...
> Thanks for your reply,
>
> unfortunetly the article applies to XP SP1. All the machines in my domain
> are SP2. any other suggestions?
>
> thanks
>
> "Ramesh, MS-MVP" wrote:
>
> > Ignor,
> >
> > Does this help?
> >
> > If the Solicited Remote Assistance policy is disabled, you cannot offer
> > assistance to a Novice computer:
> > http://support.microsoft.com/?kbid=826088
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> > Windows® XP Troubleshooting http://www.winhelponline.com
> >
> >
> > "Igor" <(E-Mail Removed)> wrote in message
> > news:44768C41-854C-4188-80A9-(E-Mail Removed)...
> > Hi,
> >
> > I configured a GPO to enable remote assistance and allow domain admins to
> > offer assistance. The problem I am having is when trying to offer an
> > assistance it's connecting to a remote PC, but when i click on start
> > remote
> > assistance I get a pop up which says "A program could not start. Please
> > try
> > Again". I even configured the Help and support services to run
> > atomatically
> > via GPO. there are no errors reported in the event log. Any idea what am I
> > doing wrong?
> >
> > Thanks in advance
> >
> >
> >
>
>
>
>

Then I'll have to reproduce the steps in my home network. May I know which
method you're using to remote into the other computer? (invitation file, or
Windows Messenger?)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Igor" <(E-Mail Removed)> wrote in message
news:2CF08A90-F738-4E06-BDF3-(E-Mail Removed)...
Thanks for the links, unfortunetly none of them describe my problem. i'll
keep looking.

Thanks anyway

"Ramesh, MS-MVP" wrote:

> Also:
> http://groups.google.com/group/micro...0f4d71a44ae86?
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>

Actually i am using GPO to configure remote assistance, and then i am trying
to offer it by using help and support and that's where i run into trouble.

thanks

"Ramesh, MS-MVP" wrote:

> Then I'll have to reproduce the steps in my home network. May I know which
> method you're using to remote into the other computer? (invitation file, or
> Windows Messenger?)
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Igor" <(E-Mail Removed)> wrote in message
> news:2CF08A90-F738-4E06-BDF3-(E-Mail Removed)...
> Thanks for the links, unfortunetly none of them describe my problem. i'll
> keep looking.
>
> Thanks anyway
>
> "Ramesh, MS-MVP" wrote:
>
> > Also:
> > http://groups.google.com/group/micro...0f4d71a44ae86?
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> > Windows® XP Troubleshooting http://www.winhelponline.com
> >
> >
>
>
>

Igor,

Look at this KB:555385, it applies to the problem. However, I'm wondering
when Microsoft started thinking that an OU structure should be based on this
problem, and no longer the small things, like location.

"Igor" wrote:

> Actually i am using GPO to configure remote assistance, and then i am trying
> to offer it by using help and support and that's where i run into trouble.
>
> thanks
>
> "Ramesh, MS-MVP" wrote:
>
> > Then I'll have to reproduce the steps in my home network. May I know which
> > method you're using to remote into the other computer? (invitation file, or
> > Windows Messenger?)
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> > Windows® XP Troubleshooting http://www.winhelponline.com
> >
> >
> > "Igor" <(E-Mail Removed)> wrote in message
> > news:2CF08A90-F738-4E06-BDF3-(E-Mail Removed)...
> > Thanks for the links, unfortunetly none of them describe my problem. i'll
> > keep looking.
> >
> > Thanks anyway
> >
> > "Ramesh, MS-MVP" wrote:
> >
> > > Also:
> > > http://groups.google.com/group/micro...0f4d71a44ae86?
> > >
> > > --
> > > Regards,
> > >
> > > Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> > > Windows® XP Troubleshooting http://www.winhelponline.com
> > >
> > >
> >
> >
> >