Have a client who uses Outlook 2003 at home. He can move a message to a
sub-folder no problem, but if he needs to move it to a different folder, he
gets the following message:

“Can’t move the items. The item could not be moved. It was either already
moved, or deleted, or access was denied.”

Message also appears if email highlighted and then choosing Edit/Move to
Folder.

Any ideas?

Empty your Deleted Items folder and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"JeffB" <(E-Mail Removed)> wrote in message
news:91310233-1648-41DB-B9D6-(E-Mail Removed)...
> Have a client who uses Outlook 2003 at home. He can move a message to a
> sub-folder no problem, but if he needs to move it to a different folder,
> he
> gets the following message:
>
> “Can’t move the items. The item could not be moved. It was either
> already
> moved, or deleted, or access was denied.”
>
> Message also appears if email highlighted and then choosing Edit/Move to
> Folder.
>
> Any ideas?

worked - thanks!

is that an odd bug? client says he didn't have much in Deleted.

"Roady [MVP]" wrote:

> Empty your Deleted Items folder and try again.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "JeffB" <(E-Mail Removed)> wrote in message
> news:91310233-1648-41DB-B9D6-(E-Mail Removed)...
> > Have a client who uses Outlook 2003 at home. He can move a message to a
> > sub-folder no problem, but if he needs to move it to a different folder,
> > he
> > gets the following message:
> >
> > “Can’t move the items. The item could not be moved. It was either
> > already
> > moved, or deleted, or access was denied.”
> >
> > Message also appears if email highlighted and then choosing Edit/Move to
> > Folder.
> >
> > Any ideas?
>

You're welcome! :-)

Yup, it's one of those odd things when a corrupted items is in the Deleted
Items folder. A move operation is a copy and then delete so basically passes
the Deleted Items folder.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"JeffB" <(E-Mail Removed)> wrote in message
news:C54A4CCC-008A-4A70-81B0-(E-Mail Removed)...
> worked - thanks!
>
> is that an odd bug? client says he didn't have much in Deleted.
>
> "Roady [MVP]" wrote:
>
>> Empty your Deleted Items folder and try again.
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "JeffB" <(E-Mail Removed)> wrote in message
>> news:91310233-1648-41DB-B9D6-(E-Mail Removed)...
>> > Have a client who uses Outlook 2003 at home. He can move a message to
>> > a
>> > sub-folder no problem, but if he needs to move it to a different
>> > folder,
>> > he
>> > gets the following message:
>> >
>> > “Can’t move the items. The item could not be moved. It was either
>> > already
>> > moved, or deleted, or access was denied.”
>> >
>> > Message also appears if email highlighted and then choosing Edit/Move
>> > to
>> > Folder.
>> >
>> > Any ideas?
>>

ah yes - that makes perfect sense

thanks again

"Roady [MVP]" wrote:

> You're welcome! :-)
>
> Yup, it's one of those odd things when a corrupted items is in the Deleted
> Items folder. A move operation is a copy and then delete so basically passes
> the Deleted Items folder.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "JeffB" <(E-Mail Removed)> wrote in message
> news:C54A4CCC-008A-4A70-81B0-(E-Mail Removed)...
> > worked - thanks!
> >
> > is that an odd bug? client says he didn't have much in Deleted.
> >
> > "Roady [MVP]" wrote:
> >
> >> Empty your Deleted Items folder and try again.
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> http://www.msoutlook.info/
> >> Real World Questions, Real World Answers
> >>
> >> -----
> >>
> >> "JeffB" <(E-Mail Removed)> wrote in message
> >> news:91310233-1648-41DB-B9D6-(E-Mail Removed)...
> >> > Have a client who uses Outlook 2003 at home. He can move a message to
> >> > a
> >> > sub-folder no problem, but if he needs to move it to a different
> >> > folder,
> >> > he
> >> > gets the following message:
> >> >
> >> > “Can’t move the items. The item could not be moved. It was either
> >> > already
> >> > moved, or deleted, or access was denied.”
> >> >
> >> > Message also appears if email highlighted and then choosing Edit/Move
> >> > to
> >> > Folder.
> >> >
> >> > Any ideas?
> >>

Besides the deleted items folder, check their pst size if its a 97-2002 pst
it starts to cap out around 2gb. Create another pst (the 2003 and beyond
version) and try moving items there. This solution worked for my situation.