When i try to customize the toolbars in word the new icon appears on the tool
bar but when i close word and reopen the icon has gone. i think this is a
normal.dot problem but iI'm lost I cant find a way round permanently
cutonizing my word toolbars

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.
See also http://www.adobe.com/support/techdocs/331259.html.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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"Alexander_lost" <(E-Mail Removed)> wrote in message
news:F6627389-82B1-4AF7-B381-(E-Mail Removed)...
> When i try to customize the toolbars in word the new icon appears on the
> tool
> bar but when i close word and reopen the icon has gone. i think this is a
> normal.dot problem but iI'm lost I cant find a way round permanently
> cutonizing my word toolbars