I can't install Microsoft Photo Info 1.0. I get the following message:

"There is a problem with this installer package. A program run as part
of the setup did not finish as expected. Contact your support personnel
or package vendor." Unfortunately, there seems to be no way to find out
which program didn't run correctly.

The vendor, of course, is Microsoft. This was a download from their site.

Has anyone else experienced this?
---------------------------------
One of the MVPs got replied on another list about this. I did what he
suggested, and it didn't work. Pertinent correspondence includes:

Ramesh, MS-MVP wrote:
> Hi Ernie,
>
> Close all running applications and run the installer again. If that
> does not help, try running it from Safe mode. To do that first you'll
> need to configure Windows to load the Windows installer service in
> Safe mode (normally, it doesn't start in Safe mode boot).
>
> Here is how to do so: http://support.microsoft.com/kb/895141 That
> article should apply to Windows XP, as well.
>
> Before proceeding, perform the following:
>
> 1. Create a System Restore point. 2. Backup the entire registry using
> ERUNT (free)
>
> [ERUNT Download URLs] http://www.aumha.org/downloads/erunt.zip
http://www.aumha.org/downloads/erunt-setup.exe
>
> [Installing & Using ERUNT] http://www.winxptutor.com/regback.htm
http://www.silentrunners.org/sr_eruntuse.html
http://www.larshederer.homepage.t-on...runt/erunt.txt

I did all that, and it still resulted in the same error message. I'm
planning to get a new computer (with Vista) in the summer, and I'll try
it again.

Notes/questions:

- I set up Windows to load the installer service in the safe mode (KB
3895141) in Administrator mode, tried the install after a normal reboot,
and then went back into Administrator/safe mode and deleted that
MSIServer key that I set up. I would think I'm back to "normal" now.
- I assume there's no need to run ERDNT, to restore the backup point
that I created with ERUNT.

Please let me know if I did anything wrong, especially the simple
deletion of the MSIServer key.

You may want to pass this on to the appropriate folks in Microsoft. If
none of this worked, there has to be a problem with the .msi file.

Ernie Lane wrote:
> I can't install Microsoft Photo Info 1.0. I get the following
> message:
> "There is a problem with this installer package. A program run as
> part of the setup did not finish as expected. Contact your support
> personnel or package vendor." Unfortunately, there seems to be no
> way to find out which program didn't run correctly.
>
> The vendor, of course, is Microsoft. This was a download from their
> site.
> Has anyone else experienced this?
============================
I've seen a few reports that installing
..NET Framework 3.0 could clear up
the issue.

Microsoft .NET Framework
3.0 Redistributable Package
http://tinyurl.com/2p9ftw

Good luck...if you decide to try it...let
us know the result.


--

John Inzer
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk