I went to the site and followed the instructions for Testing the the Ntvdm
subsystem using command.com. The command prompt window opened.
I also used my windows xp disk and did a system repair. To do this I had to
change the the bios to make the computer start up from the CD drive. I have
changed it back to the original settings and tried to install Paint Shop Pro
9. Still get the same error message.
Tammie
"Rich Barry" wrote:
> Tammie, check at this site. You should be able to find an answer
> http://forums.techarena.in/windows-xp-support/42112.htm
>
> "Tammie" <(E-Mail Removed)> wrote in message
> news:578B1394-35E4-482F-ADD7-(E-Mail Removed)...
> >I can not install any software from my CD drive. Have had this problem for
> > months. Yesterday I started trying to install Aion video game. The Dos
> > prompt box popped up and received error message:
> >
> > 16 bit MS-DOS Subsystem
> > D:\setup.exe
> > The NTVDM CPU has encountered an illegal instruction
> > CS:9fe3 IP:0214 OP:fe d6 fe fe ba
> > Choose "Close" to terminate the Application
> > Preformed virus scan using Active scan 2.0
> > -found Generic Trojan horse, disinfected
> > Preformed virus scan using AVG-Anti virus-free (be running on computer,
> > but
> > never picked up Trojan horse before)
> > -found generic Trojan horse, healed it
> > Ran ErrorWiz
> > fixed errors including NTVDM Error
> >
> > Thinking that maybe this was just problem with video game I tried
> > installing
> > other programs on the computer this morning.
> >
> > Lace program (hearing training software)
> > Dos-prompt box popped up
> >
> > Error:
> > D:\autorun.exe
> > 16 bit MS-DOS Subsyestem
> > The NTVDM has encountered an illegal instruction
> > CS:9fe3 IP:0214 OP:fe d6 fe fe ba
> > Choose "close" to terminate the application
> >
> > Paint Shop PRO 9 : Same error as above.
> >
> > Running Windows XP home edition-service pack 3, ran latest updates
> >
> > Can you please help me fix this problem?
> >
> > Thank you!
> > Tammie
> >
> >
> >
> >
>
>
> .
>
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