The installation instructions for the updated drivers to this printer says
that windows needs to install plug and play USB drivers in the install
routine before the canon drivers can be installed. Windows is not installing
the plug and play USB drivers and therefore, I can't install the canon
drivers.The canon suite says it cant see the printer connected because(?)
the Plug and Play USB drivers wont install? Please help.I have SP2
installed.
Thanks.

Make sure you have the Windows XP drivers for the printer.

http://tinyurl.com/4xnlk

Tom
MSMVP-DTS

"Jim" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
: The installation instructions for the updated drivers to this printer
says
: that windows needs to install plug and play USB drivers in the install
: routine before the canon drivers can be installed. Windows is not
installing
: the plug and play USB drivers and therefore, I can't install the canon
: drivers.The canon suite says it cant see the printer connected
because(?)
: the Plug and Play USB drivers wont install? Please help.I have SP2
: installed.
: Thanks.
:
:

Yes, those are the drivers I am trying to install. The install program tells
me it cant see the printer.
Thanks

"Thomas Ferguson" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> Make sure you have the Windows XP drivers for the printer.
>
> http://tinyurl.com/4xnlk
>
> Tom
> MSMVP-DTS
>
> "Jim" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
> : The installation instructions for the updated drivers to this printer
> says
> : that windows needs to install plug and play USB drivers in the install
> : routine before the canon drivers can be installed. Windows is not
> installing
> : the plug and play USB drivers and therefore, I can't install the canon
> : drivers.The canon suite says it cant see the printer connected
> because(?)
> : the Plug and Play USB drivers wont install? Please help.I have SP2
> : installed.
> : Thanks.
> :
> :
>
>

Navigate to Control Panel System Hardware Device Manager. Do you
see a listing for Universal Serial Bus Controllers? Are there any yellow
!s or red xs next to the list?

Let us know.

Tom
MSMVP-DTS

"Jim" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
: Yes, those are the drivers I am trying to install. The install program
tells
: me it cant see the printer.
: Thanks
:
: "Thomas Ferguson" <(E-Mail Removed)> wrote in message
: news:%(E-Mail Removed)...
: > Make sure you have the Windows XP drivers for the printer.
: >
: > http://tinyurl.com/4xnlk
: >
: > Tom
: > MSMVP-DTS
: >
: > "Jim" <(E-Mail Removed)> wrote in message
: > news:%(E-Mail Removed)...
: > : The installation instructions for the updated drivers to this
printer
: > says
: > : that windows needs to install plug and play USB drivers in the
install
: > : routine before the canon drivers can be installed. Windows is not
: > installing
: > : the plug and play USB drivers and therefore, I can't install the
canon
: > : drivers.The canon suite says it cant see the printer connected
: > because(?)
: > : the Plug and Play USB drivers wont install? Please help.I have SP2
: > : installed.
: > : Thanks.
: > :
: > :
: >
: >
:
:

After installing SP2 my previously fully operational Canon i9900 USB2
printer could not be found. In fact no USB devices other than the
mouse were found, even though all the USB entries in Device Manager
looked fine. In Device Manager I selected each of the first few USB
items and did an Update Driver which fixed the problem:
http://support.microsoft.com/?kbid=873169

Jim wrote:
> Yes, those are the drivers I am trying to install. The install
> program tells me it cant see the printer.
> Thanks
>
> "Thomas Ferguson" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
>> Make sure you have the Windows XP drivers for the printer.
>>
>> http://tinyurl.com/4xnlk
>>
>> Tom
>> MSMVP-DTS
>>
>> "Jim" <(E-Mail Removed)> wrote in message
>> news:%(E-Mail Removed)...
>>> The installation instructions for the updated drivers to this
>>> printer says that windows needs to install plug and play USB
>>> drivers in the install routine before the canon drivers can be
>>> installed. Windows is not installing the plug and play USB drivers
>>> and therefore, I can't install the canon drivers.The canon suite
>>> says it cant see the printer connected because(?) the Plug and
>>> Play
>>> USB drivers wont install? Please help.I have SP2 installed.
>>> Thanks.