hi

i've got a compaq evo n610c on xp pro. When i go to make
a new connection to the internet and go to set it up
manually it greys out the options before the stage of
entering the phone number.

the modem seems to be working the results from queerying
the modem are as follows:

ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B4
AT+GCI=? - +GCI09,0F,31,3C,3D,42,7B,59,7E,82,
A0,A5,A6,B4,0A,00,26,61,6C,9C,
A9,54,8B,B5,57,50,20,73,53,BC,
89,46,51,AE,9F,8A,2E,69,16,1B,
2D,52,B8,58,98,84,07,14,25,27,
35,85,88,BB,87,B7,8C,49,2B,7F,
68,B3,B2,36,0E,48,62,8E,A1,83,
0D,64,70,77,AD)
ATI1 - B3E5
ATI2 - OK
ATI3 - LT V.92 Data+Fax Modem Version 8.28
ATI4 - 71
ATI5 - 8.28,0,0E,11C1,0450,1468,0450
ATI6 - OK
ATI7 - OK

i've tried drivers from hp that they said should work but
i just don't get the options to make the connection also
the vpn options are greyed out too.

thanks

quoted from http://www.chicagotech.net

Connect using a dial-up modem or VPN option in the New Connection Wizard is
unavailable (gray out)
SYMPTOMS:
1) After installed SP1 for XP and then use the System Restore feature to
restore Windows to a state before the installation of the service pack.
2) After upgraded your computer to XP Pro from Win98, ME and XP Home. You
may experience the following symptoms: a) The Connect using a dial-up modem
or VPN option in the New Connection Wizard is unavailable (gray out). b) The
Network Connections folder is empty. c) ICS and ICF services do not start
because of a dependency failure. d) In the Event Viewer, you may get Event
ID: 7023, Event ID: 20035 or error 5 with Access is denied, Remote Access
Connection Manager failed to start because it could not create buffers or
Could not start the Remote Access Connection Manager service on Local
Computer.
Resolution: 1) To resolve this problem, reinstall SP1 for Windows XP. 2)
Delete the NextID value
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\Cards\
NextID, and then restart the computer. 3) Delete the Telephony key
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony.

--
For more and other information, go to http://www.chicagotech.net

Don't send e-mail or reply to me except you need consulting services.
Posting on MS newsgroup will benefit all readers and you may get more help.

Robert Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
http://www.chicagotech.net
This posting is provided "AS IS" with no warranties.

"Paul" <(E-Mail Removed)> wrote in message
news:c66a01c3eef9$fd870ea0$(E-Mail Removed)...
> hi
>
> i've got a compaq evo n610c on xp pro. When i go to make
> a new connection to the internet and go to set it up
> manually it greys out the options before the stage of
> entering the phone number.
>
> the modem seems to be working the results from queerying
> the modem are as follows:
>
> ATQ0V1E0 - OK
> AT+GMM - H.324 video-ready rev. 1.0
> AT+FCLASS=? - 0,1
> AT#CLS=? - COMMAND NOT SUPPORTED
> AT+GCI? - +GCI:B4
> AT+GCI=? - +GCI09,0F,31,3C,3D,42,7B,59,7E,82,
> A0,A5,A6,B4,0A,00,26,61,6C,9C,
> A9,54,8B,B5,57,50,20,73,53,BC,
> 89,46,51,AE,9F,8A,2E,69,16,1B,
> 2D,52,B8,58,98,84,07,14,25,27,
> 35,85,88,BB,87,B7,8C,49,2B,7F,
> 68,B3,B2,36,0E,48,62,8E,A1,83,
> 0D,64,70,77,AD)
> ATI1 - B3E5
> ATI2 - OK
> ATI3 - LT V.92 Data+Fax Modem Version 8.28
> ATI4 - 71
> ATI5 - 8.28,0,0E,11C1,0450,1468,0450
> ATI6 - OK
> ATI7 - OK
>
> i've tried drivers from hp that they said should work but
> i just don't get the options to make the connection also
> the vpn options are greyed out too.
>
> thanks