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Can't delete or move messages from Inbox (Outlook 2007)

 
 
Mark Hilton
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      12th Nov 2009
I regularly find that when deleting, moving (or reading) a message from the
Outlook 2007 Inbox, the message remains listed (or bolded as unread).
If I exit and restart Outlook, the Inbox display is resfreshed and the
messages are no longer displayed or are displayed as read (as appropriate).
Any thoughts?
 
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Milly Staples [MVP - Outlook]
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      12th Nov 2009
Has Outlook always behaved this way? If not, when did it start and what
environmental changes happened just before then?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Mark Hilton asked:

| I regularly find that when deleting, moving (or reading) a message
| from the Outlook 2007 Inbox, the message remains listed (or bolded as
| unread).
| If I exit and restart Outlook, the Inbox display is resfreshed and the
| messages are no longer displayed or are displayed as read (as
| appropriate). Any thoughts?


 
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Roady [MVP]
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      12th Nov 2009
Which mail account type are you using?
Have you scanned your pst-file for errors already?
Se http://www.msoutlook.info/question/77

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Mark Hilton" <Mark (E-Mail Removed)> wrote in message
news:6A39184D-04F9-46AE-819B-(E-Mail Removed)...
> I regularly find that when deleting, moving (or reading) a message from
> the
> Outlook 2007 Inbox, the message remains listed (or bolded as unread).
> If I exit and restart Outlook, the Inbox display is resfreshed and the
> messages are no longer displayed or are displayed as read (as
> appropriate).
> Any thoughts?


 
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Mark Hilton
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      13th Nov 2009
Hi Milly,

I started using Outlook 2007 a few months ago as part of our company's trial
of Office 2007. The problem did not occure in Outlook 2003, but started a few
days into using 2007.

Regards

Mark

"Milly Staples [MVP - Outlook]" wrote:

> Has Outlook always behaved this way? If not, when did it start and what
> environmental changes happened just before then?
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact.
> ALWAYS post your Outlook version.
> How to ask a question: http://support.microsoft.com/KB/555375
>
>
> After furious head scratching, Mark Hilton asked:
>
> | I regularly find that when deleting, moving (or reading) a message
> | from the Outlook 2007 Inbox, the message remains listed (or bolded as
> | unread).
> | If I exit and restart Outlook, the Inbox display is resfreshed and the
> | messages are no longer displayed or are displayed as read (as
> | appropriate). Any thoughts?
>
>
> .
>

 
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Mark Hilton
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      13th Nov 2009
Hi Roady,

I am using a Microsoft Exchange Server account.

Thanks. No, had not scaned. I just ran SCANPST on C:\Documents and
Settings\...\Local Settings\Application Data\Microsoft\Outlook\outlook.ost. I
claimed to find and fix some errors. I guess I'll see what happens over the
next few days.
I am assuming that outlook.ost represents my inbox. I don't have any
problems with my PST files/folders.

"Roady [MVP]" wrote:

> Which mail account type are you using?
> Have you scanned your pst-file for errors already?
> Se http://www.msoutlook.info/question/77
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Mark Hilton" <Mark (E-Mail Removed)> wrote in message
> news:6A39184D-04F9-46AE-819B-(E-Mail Removed)...
> > I regularly find that when deleting, moving (or reading) a message from
> > the
> > Outlook 2007 Inbox, the message remains listed (or bolded as unread).
> > If I exit and restart Outlook, the Inbox display is resfreshed and the
> > messages are no longer displayed or are displayed as read (as
> > appropriate).
> > Any thoughts?

>
> .
>

 
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Brian Tillman [MVP - Outlook]
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      13th Nov 2009
"Mark Hilton" <(E-Mail Removed)> wrote in message
news:313CC13A-1EEC-4B59-BB3D-(E-Mail Removed)...

> Thanks. No, had not scaned. I just ran SCANPST on C:\Documents and
> Settings\...\Local Settings\Application Data\Microsoft\Outlook\outlook.ost.


There should be a separate SCANOST program. I'm not sure SCANPST should be
used on an OST. In fact, I don't think either are needed. With Outlook
closed, just delete the OST and let Outlook rebuild it.
--
Brian Tillman [MVP-Outlook]

 
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