First thing is to remove McAfee or Norton AV and antispam from the computer
if they exist. You may need to visit their website to fully uninstall the
product. Then get something less invasive. There are a number of free
antivirus programs, but with any you have to disable email scanning. See
www.oehelp.com/OETips.aspx#3
After that, the only solution so far is to wipe out the database. So go to
Tools | Options | Maintenance | Advanced | Store Folder to find the message
store location. Then move everything under that Windows Mail directory to
another directory. Then restart WinMail and it will open fresh with nothing
in the database. You can then add your accounts and if they work correctly
then you can use File | Import | Messages and choose WinMail format and
point to the directory to which you moved the files.
steve
"Joan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Yes I had the same problem and the same solution. Don't fool yourself,
> your problems are probably still not over. A couple of days after I fixed
> this problem, I have emails stuck in Spam Killer and I now have an email
> stuck in my outbox. Because it is stuck there, I can no longer send any
> emails. I spent hours on the phone with Microsoft, Gateway and my service
> provider. Nobody has helped me. I only purchased the computer March 13th
> and if I don't get the problem resolved I will be packing up the computer
> and bringing it back to the store I purchased it from, they have to take
> it back. Unfortunately, I can't buy a new computer without Vista on
> it...and as you and many others have discovered Vista sucks!! All the
> chats I have been looking at are all complaining about the same issues.
> Some of the complaints go back to July...you think they would have had
> ample time now that it is April to have resolved or at least come out with
> a patch. Many businesses and schools will not purchase Vista since it is
> not compatable with anything. So we, the home users are the guinea pigs,
> until all the glitches are worked out. This is really pathetic!! I hope
> you continue to be problem free!
>
> "Lisa" <(E-Mail Removed)> wrote in message
> news:B3023ADA-027D-410E-92AC-(E-Mail Removed)...
>> OK well I think I have fixed my deleted folder problem, well for the
>> moment.
>> I went into the deleted items folder highlighted all the emails and
>> pressed
>> empty deleted items folder from the edit menu. I had to do that for each
>> email so if you have alot of emails it may take a while but I did get to
>> delete everything and as of right now when I send something to the
>> deleted
>> items folder and press empty deleted items folder it works, so I hope
>> this
>> helps.
>>
>> "Lisa" wrote:
>>
>>> Ok I have read some of these posts and still don't know what to do about
>>> this. I got this brand new computer which came with Vista I didn't have
>>> an
>>> option of an OS. Now not only can I not access the Microsoft Excel
>>> program
>>> but now I can't delet trash in my emails. I have hundreds of emails
>>> sitting
>>> there. Not for nothing but this is something that should not be
>>> happening and
>>> with no resolution in site. I don't get it. I understand that with new
>>> programs there are going to be bugs but this is ridiculous. I mean you
>>> can't
>>> delete emails which is a basic function. The Excel I don't get either.
>>> I
>>> try to open a spreadsheet and go to view it or print it and I get an
>>> error
>>> and then the program kicks me out. I brought it back to the store and
>>> after
>>> hours of being there for a NEW computer just bought they tell me that it
>>> is a
>>> database Microsoft issue. I am like great! So no resolution. Whatever
>>> happened to the days when you bought a computer took it home and it
>>> actually
>>> did what it was suppose to do? Now I spend hours on this thing looking
>>> for
>>> patches and updates from a million sites. I don't have time for this
>>> and for
>>> all the money spent on this thing I expect it to work. Come on
>>> Microsoft!
>