After "upgrading" Outlook 2000 SP-1 to Outlook 2002, I
can't create a Word letter from within Outlook. I also can't send a
file to a recipient from within Word (basically, the two apps no
longer "see" each other).
When I try to create a letter from within Outlook, I get
the error "To use this feature you must install the
version of Microsoft Word that matches the installed
version of Microsoft Outlook".
I've tried The Outlook 2002 "repair", and even
uninstalled it and re-installed Outlook 2000 SP-1. In
that configuration, the software worked fine. But when
I "upgraded" again to Outlook 2002, it was broken again.
I've found nothing from Microsoft that states that Outlook 2002 no
longer integrates as fully with Word 2000 as Outlook 2000
did.
Is there any confirmation of this from Microsoft? I'd have to tell my
boss that we'll have to upgrade all the computers to Office XP, and he
won't like that without proof that it's the only "solution".
(Actually, he won't like it either way, but at least I'll
have done all I can.)
The other option, of course, is to go back to Outlook
2000, but since we already bought Outlook XP, that seems a
waste of money.
Any suggestions?
Thanks.

-Steve

To use Word Mail with Outlook 2002, you will need Word 2002 as well.

Best Regards,

Ryan M. Keith, BSCSE, MCSE
Microsoft Enterprise Messaging Support
Client Server Infrastructure

--

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>Subject: Can't create Word letters in Outlook 2002/XP using Word 2000
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>After "upgrading" Outlook 2000 SP-1 to Outlook 2002, I
>can't create a Word letter from within Outlook. I also can't send a
>file to a recipient from within Word (basically, the two apps no
>longer "see" each other).
>When I try to create a letter from within Outlook, I get
>the error "To use this feature you must install the
>version of Microsoft Word that matches the installed
>version of Microsoft Outlook".
>I've tried The Outlook 2002 "repair", and even
>uninstalled it and re-installed Outlook 2000 SP-1. In
>that configuration, the software worked fine. But when
>I "upgraded" again to Outlook 2002, it was broken again.
>I've found nothing from Microsoft that states that Outlook 2002 no
>longer integrates as fully with Word 2000 as Outlook 2000
>did.
>Is there any confirmation of this from Microsoft? I'd have to tell my
>boss that we'll have to upgrade all the computers to Office XP, and he
>won't like that without proof that it's the only "solution".
>(Actually, he won't like it either way, but at least I'll
>have done all I can.)
>The other option, of course, is to go back to Outlook
>2000, but since we already bought Outlook XP, that seems a
>waste of money.
>Any suggestions?
>Thanks.
>
>-Steve
>