Here's the situation. We are a small division of a very large conglomerate.
The e-mail system is provided by the parent company on their Windows 2000
domain, and we connect to it over the WAN. We have our own NT4 domain at our
facility with our own set of user accounts. Corporate assigns a different
user name on their domain for e-mail.

We have started rolling out Office 2003 on our local network (IT department
has been converted for support purposes, plus any new PC installs get 2003).
We just had a situation where a user couldn't log in to the coporate
Exchange2000, so he called the national help desk and they reset his
password. He is running Office2003 on a Windows2000 Pro PC. When he tried to
change his password while logging in, it just sat there for a while and then
said his password could not be changed, that he needed to log in to the
domain first. I then tried to use the change password form in Outlook 2003's
Tools/Options/Other/Advanced Options/Custom Forms/Password on my WinXP Pro
station, and got a similar message.

Can Outlook 2003 not change the password when the PC's login domain and the
e-mail login domain are different?

So there's a trust between the two domains, and this user logs into the
domain (not the local workstation)?

This isn't really an Outlook issue, mind....I'd probably post this in a
Windows Networking group.

Brian Roden wrote:
> Here's the situation. We are a small division of a very large
> conglomerate. The e-mail system is provided by the parent company on
> their Windows 2000 domain, and we connect to it over the WAN. We have
> our own NT4 domain at our facility with our own set of user accounts.
> Corporate assigns a different user name on their domain for e-mail.
>
> We have started rolling out Office 2003 on our local network (IT
> department has been converted for support purposes, plus any new PC
> installs get 2003). We just had a situation where a user couldn't log
> in to the coporate Exchange2000, so he called the national help desk
> and they reset his password. He is running Office2003 on a
> Windows2000 Pro PC. When he tried to change his password while
> logging in, it just sat there for a while and then said his password
> could not be changed, that he needed to log in to the domain first. I
> then tried to use the change password form in Outlook 2003's
> Tools/Options/Other/Advanced Options/Custom Forms/Password on my
> WinXP Pro station, and got a similar message.
>
> Can Outlook 2003 not change the password when the PC's login domain
> and the e-mail login domain are different?

There is no trust between the domains. The local domain at each division of
this conglomerate is its own little world. We do have some trusts between
different divisions that work closely together, but there is a separate
domain for the e-mail system, and we specify that different domain in
Outlook's login screen (in Outlook 2002 on NT4, W2K, or XP, the domain name
was a separate field; in 2003 on XP, we have to enter domain\username).

I'm not so sure this is strictly a Windows networking issue, because the
problem started when we began rolling out Office 2003. Office XP with
Outlook 2002 can still change their passwords on the e-mail domain via the
login box's "change password" button.

"Lanwench [MVP - Exchange]"
<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> So there's a trust between the two domains, and this user logs into the
> domain (not the local workstation)?
>
> This isn't really an Outlook issue, mind....I'd probably post this in a
> Windows Networking group.
>
> Brian Roden wrote:
> > Here's the situation. We are a small division of a very large
> > conglomerate. The e-mail system is provided by the parent company on
> > their Windows 2000 domain, and we connect to it over the WAN. We have
> > our own NT4 domain at our facility with our own set of user accounts.
> > Corporate assigns a different user name on their domain for e-mail.
> >
> > We have started rolling out Office 2003 on our local network (IT
> > department has been converted for support purposes, plus any new PC
> > installs get 2003). We just had a situation where a user couldn't log
> > in to the coporate Exchange2000, so he called the national help desk
> > and they reset his password. He is running Office2003 on a
> > Windows2000 Pro PC. When he tried to change his password while
> > logging in, it just sat there for a while and then said his password
> > could not be changed, that he needed to log in to the domain first. I
> > then tried to use the change password form in Outlook 2003's
> > Tools/Options/Other/Advanced Options/Custom Forms/Password on my
> > WinXP Pro station, and got a similar message.
> >
> > Can Outlook 2003 not change the password when the PC's login domain
> > and the e-mail login domain are different?
>
>

I have the same problem. We upgraded the client to Outlook 2003 and
password changes were not possible anymore. I heard somewhere it is a
bug, however I'm also looking for a solution and let yoy know if I
find anything.
It has nothing to do with Windows networking as fas as I'm concerned.

Greetings

This is becauce active directory has parent restrictions over the password change in outlook, you have to change it from CTRL/ALT/DEL from windows.

Hi Steve-
Can you elaborate more on this? Wouldn't changing the password at
CTRL+ALT+DEL from windows only affect the AD domain that the machine is a
member of? If the Exchange environment is on an AD domain independent from
the AD domain the machine is a member of, how will the credential changes be
recognized by the Exchange domain?
I have several users with this same problem and would love to get more
insight as to how to correct this problem.

Clients are running Windows XP with Outlook XP. Machine domain is Win2003.
Exchange domain is Win2000.

Thanks

-Phil


"Steve" <(E-Mail Removed)> wrote in message
news:BF04CE2C-BA75-4E4A-B768-(E-Mail Removed)...
This is becauce active directory has parent restrictions over the password
change in outlook, you have to change it from CTRL/ALT/DEL from windows.