I can't capture video in either Movie Maker or WinDV. When I click on
capture, it starts for about 3 seconds, then freezes. I am using a Canon
ZR830, Windows XP, Service Pack 3. All drivers are updated.

Since the problem affects both programs and the camcorder and firewire port
are "working properly" according to device manager, I believe the problem is
with XP.

Nobody over inthe Movie Maker forum or any other boards seems to know how to
fix it. Is this an XP problem?

Is there a way to get actual support for this product?

Is this a recent failure ( worked previously ) ? If so I'd first approach
it
with a System Restore.

Some times when things stop working the most likely cause is any recent
updates or patches applied to the system. Updates can and do cause
things to stop working. The key is to know what else might need a patch
to get everything functioning again.

"cynicalgirl" <(E-Mail Removed)> wrote in message
news7F77737-AF6F-4F81-863A-(E-Mail Removed)...
>
> I can't capture video in either Movie Maker or WinDV. When I click on
> capture, it starts for about 3 seconds, then freezes. I am using a Canon
> ZR830, Windows XP, Service Pack 3. All drivers are updated.
>
> Since the problem affects both programs and the camcorder and firewire
> port
> are "working properly" according to device manager, I believe the problem
> is
> with XP.
>
> Nobody over inthe Movie Maker forum or any other boards seems to know how
> to
> fix it. Is this an XP problem?
>
> Is there a way to get actual support for this product?

Movie Maker has never worked for me, I really don't understand what a system
restore would do other than to put it back in a non-working state with a
lower version of Firefox.

The only time Movie Maker HAS worked, was once after I upgraded Firefox. It
worked for an entire 6 minutes before it locked up, so I wouldn't even call
that "working".

Maybe if I do a system restore, then re-install Firefox every time I want to
use Movie Maker, it might work. But it seems like a lot of work to do a fix
that isn't even right....

Maybe if someone could explain what happened when I upgraded Firefox, it
might help me resolve the issue.

"R. McCarty" wrote:

> Is this a recent failure ( worked previously ) ? If so I'd first approach
> it
> with a System Restore.
>
> Some times when things stop working the most likely cause is any recent
> updates or patches applied to the system. Updates can and do cause
> things to stop working. The key is to know what else might need a patch
> to get everything functioning again.
>
> "cynicalgirl" <(E-Mail Removed)> wrote in message
> news7F77737-AF6F-4F81-863A-(E-Mail Removed)...
> >
> > I can't capture video in either Movie Maker or WinDV. When I click on
> > capture, it starts for about 3 seconds, then freezes. I am using a Canon
> > ZR830, Windows XP, Service Pack 3. All drivers are updated.
> >
> > Since the problem affects both programs and the camcorder and firewire
> > port
> > are "working properly" according to device manager, I believe the problem
> > is
> > with XP.
> >
> > Nobody over inthe Movie Maker forum or any other boards seems to know how
> > to
> > fix it. Is this an XP problem?
> >
> > Is there a way to get actual support for this product?
>
>
>

"cynicalgirl" <(E-Mail Removed)> wrote in message
news:43825F69-78CF-4ACD-B510-(E-Mail Removed)...
> Movie Maker has never worked for me, I really don't understand what a
> system
> restore would do other than to put it back in a non-working state with a
> lower version of Firefox.
>
> The only time Movie Maker HAS worked, was once after I upgraded Firefox.
> It
> worked for an entire 6 minutes before it locked up, so I wouldn't even
> call
> that "working".
>
> Maybe if I do a system restore, then re-install Firefox every time I want
> to
> use Movie Maker, it might work. But it seems like a lot of work to do a
> fix
> that isn't even right....
>
> Maybe if someone could explain what happened when I upgraded Firefox, it
> might help me resolve the issue.
>
> "R. McCarty" wrote:
>
>> Is this a recent failure ( worked previously ) ? If so I'd first
>> approach
>> it
>> with a System Restore.
>>
>> Some times when things stop working the most likely cause is any recent
>> updates or patches applied to the system. Updates can and do cause
>> things to stop working. The key is to know what else might need a patch
>> to get everything functioning again.
>>
>> "cynicalgirl" <(E-Mail Removed)> wrote in message
>> news7F77737-AF6F-4F81-863A-(E-Mail Removed)...
>> >
>> > I can't capture video in either Movie Maker or WinDV. When I click on
>> > capture, it starts for about 3 seconds, then freezes. I am using a
>> > Canon
>> > ZR830, Windows XP, Service Pack 3. All drivers are updated.
>> >
>> > Since the problem affects both programs and the camcorder and firewire
>> > port
>> > are "working properly" according to device manager, I believe the
>> > problem
>> > is
>> > with XP.
>> >
>> > Nobody over inthe Movie Maker forum or any other boards seems to know
>> > how
>> > to
>> > fix it. Is this an XP problem?
>> >
>> > Is there a way to get actual support for this product?
>>
>>
>>


Have you considered that your computer may not have enough physical
resources to do what you want it to do?

--

Mike Hall - MVP Windows Experience
http://msmvps.com/blogs/mikehall/

What are the minimum requirements?

I have 2 gig of memory, 24 gig free on the C drive, and 45 gig free on the
external drive. I can't capture to either drive, even after defragging..
I'm using firewire which appears to be "working properly" if device manger
is correct. Have tried both firewire ports and replaced the cable anyway. I
can't capture to either drive and am running Movie Maker with no other
programs running and immediately after re-booting.

I believe the requirements for WinDV would be less than Movie Maker since it
is a more simple program. That doesn't work either.

"Mike Hall - MVP" wrote:

> "cynicalgirl" <(E-Mail Removed)> wrote in message
> news:43825F69-78CF-4ACD-B510-(E-Mail Removed)...
> > Movie Maker has never worked for me, I really don't understand what a
> > system
> > restore would do other than to put it back in a non-working state with a
> > lower version of Firefox.
> >
> > The only time Movie Maker HAS worked, was once after I upgraded Firefox.
> > It
> > worked for an entire 6 minutes before it locked up, so I wouldn't even
> > call
> > that "working".
> >
> > Maybe if I do a system restore, then re-install Firefox every time I want
> > to
> > use Movie Maker, it might work. But it seems like a lot of work to do a
> > fix
> > that isn't even right....
> >
> > Maybe if someone could explain what happened when I upgraded Firefox, it
> > might help me resolve the issue.
> >
> > "R. McCarty" wrote:
> >
> >> Is this a recent failure ( worked previously ) ? If so I'd first
> >> approach
> >> it
> >> with a System Restore.
> >>
> >> Some times when things stop working the most likely cause is any recent
> >> updates or patches applied to the system. Updates can and do cause
> >> things to stop working. The key is to know what else might need a patch
> >> to get everything functioning again.
> >>
> >> "cynicalgirl" <(E-Mail Removed)> wrote in message
> >> news7F77737-AF6F-4F81-863A-(E-Mail Removed)...
> >> >
> >> > I can't capture video in either Movie Maker or WinDV. When I click on
> >> > capture, it starts for about 3 seconds, then freezes. I am using a
> >> > Canon
> >> > ZR830, Windows XP, Service Pack 3. All drivers are updated.
> >> >
> >> > Since the problem affects both programs and the camcorder and firewire
> >> > port
> >> > are "working properly" according to device manager, I believe the
> >> > problem
> >> > is
> >> > with XP.
> >> >
> >> > Nobody over inthe Movie Maker forum or any other boards seems to know
> >> > how
> >> > to
> >> > fix it. Is this an XP problem?
> >> >
> >> > Is there a way to get actual support for this product?
> >>
> >>
> >>
>
>
> Have you considered that your computer may not have enough physical
> resources to do what you want it to do?
>
> --
>
> Mike Hall - MVP Windows Experience
> http://msmvps.com/blogs/mikehall/
>
>

Based on your description I don't think SR would help. You might try
creating a new profile/user and see if either works in that fresh profile.

"cynicalgirl" <(E-Mail Removed)> wrote in message
news:18349DBA-457D-466E-B892-(E-Mail Removed)...
> What are the minimum requirements?
>
> I have 2 gig of memory, 24 gig free on the C drive, and 45 gig free on the
> external drive. I can't capture to either drive, even after defragging..
> I'm using firewire which appears to be "working properly" if device
> manger
> is correct. Have tried both firewire ports and replaced the cable anyway.
> I
> can't capture to either drive and am running Movie Maker with no other
> programs running and immediately after re-booting.
>
> I believe the requirements for WinDV would be less than Movie Maker since
> it
> is a more simple program. That doesn't work either.
>
> "Mike Hall - MVP" wrote:
>
>> "cynicalgirl" <(E-Mail Removed)> wrote in message
>> news:43825F69-78CF-4ACD-B510-(E-Mail Removed)...
>> > Movie Maker has never worked for me, I really don't understand what a
>> > system
>> > restore would do other than to put it back in a non-working state with
>> > a
>> > lower version of Firefox.
>> >
>> > The only time Movie Maker HAS worked, was once after I upgraded
>> > Firefox.
>> > It
>> > worked for an entire 6 minutes before it locked up, so I wouldn't even
>> > call
>> > that "working".
>> >
>> > Maybe if I do a system restore, then re-install Firefox every time I
>> > want
>> > to
>> > use Movie Maker, it might work. But it seems like a lot of work to do
>> > a
>> > fix
>> > that isn't even right....
>> >
>> > Maybe if someone could explain what happened when I upgraded Firefox,
>> > it
>> > might help me resolve the issue.
>> >
>> > "R. McCarty" wrote:
>> >
>> >> Is this a recent failure ( worked previously ) ? If so I'd first
>> >> approach
>> >> it
>> >> with a System Restore.
>> >>
>> >> Some times when things stop working the most likely cause is any
>> >> recent
>> >> updates or patches applied to the system. Updates can and do cause
>> >> things to stop working. The key is to know what else might need a
>> >> patch
>> >> to get everything functioning again.
>> >>
>> >> "cynicalgirl" <(E-Mail Removed)> wrote in message
>> >> news7F77737-AF6F-4F81-863A-(E-Mail Removed)...
>> >> >
>> >> > I can't capture video in either Movie Maker or WinDV. When I click
>> >> > on
>> >> > capture, it starts for about 3 seconds, then freezes. I am using a
>> >> > Canon
>> >> > ZR830, Windows XP, Service Pack 3. All drivers are updated.
>> >> >
>> >> > Since the problem affects both programs and the camcorder and
>> >> > firewire
>> >> > port
>> >> > are "working properly" according to device manager, I believe the
>> >> > problem
>> >> > is
>> >> > with XP.
>> >> >
>> >> > Nobody over inthe Movie Maker forum or any other boards seems to
>> >> > know
>> >> > how
>> >> > to
>> >> > fix it. Is this an XP problem?
>> >> >
>> >> > Is there a way to get actual support for this product?
>> >>
>> >>
>> >>
>>
>>
>> Have you considered that your computer may not have enough physical
>> resources to do what you want it to do?
>>
>> --
>>
>> Mike Hall - MVP Windows Experience
>> http://msmvps.com/blogs/mikehall/
>>
>>

Tried that, too, didn't work.

"R. McCarty" wrote:

> Based on your description I don't think SR would help. You might try
> creating a new profile/user and see if either works in that fresh profile.
>
> "cynicalgirl" <(E-Mail Removed)> wrote in message
> news:18349DBA-457D-466E-B892-(E-Mail Removed)...
> > What are the minimum requirements?
> >
> > I have 2 gig of memory, 24 gig free on the C drive, and 45 gig free on the
> > external drive. I can't capture to either drive, even after defragging..
> > I'm using firewire which appears to be "working properly" if device
> > manger
> > is correct. Have tried both firewire ports and replaced the cable anyway.
> > I
> > can't capture to either drive and am running Movie Maker with no other
> > programs running and immediately after re-booting.
> >
> > I believe the requirements for WinDV would be less than Movie Maker since
> > it
> > is a more simple program. That doesn't work either.
> >
> > "Mike Hall - MVP" wrote:
> >
> >> "cynicalgirl" <(E-Mail Removed)> wrote in message
> >> news:43825F69-78CF-4ACD-B510-(E-Mail Removed)...
> >> > Movie Maker has never worked for me, I really don't understand what a
> >> > system
> >> > restore would do other than to put it back in a non-working state with
> >> > a
> >> > lower version of Firefox.
> >> >
> >> > The only time Movie Maker HAS worked, was once after I upgraded
> >> > Firefox.
> >> > It
> >> > worked for an entire 6 minutes before it locked up, so I wouldn't even
> >> > call
> >> > that "working".
> >> >
> >> > Maybe if I do a system restore, then re-install Firefox every time I
> >> > want
> >> > to
> >> > use Movie Maker, it might work. But it seems like a lot of work to do
> >> > a
> >> > fix
> >> > that isn't even right....
> >> >
> >> > Maybe if someone could explain what happened when I upgraded Firefox,
> >> > it
> >> > might help me resolve the issue.
> >> >
> >> > "R. McCarty" wrote:
> >> >
> >> >> Is this a recent failure ( worked previously ) ? If so I'd first
> >> >> approach
> >> >> it
> >> >> with a System Restore.
> >> >>
> >> >> Some times when things stop working the most likely cause is any
> >> >> recent
> >> >> updates or patches applied to the system. Updates can and do cause
> >> >> things to stop working. The key is to know what else might need a
> >> >> patch
> >> >> to get everything functioning again.
> >> >>
> >> >> "cynicalgirl" <(E-Mail Removed)> wrote in message
> >> >> news7F77737-AF6F-4F81-863A-(E-Mail Removed)...
> >> >> >
> >> >> > I can't capture video in either Movie Maker or WinDV. When I click
> >> >> > on
> >> >> > capture, it starts for about 3 seconds, then freezes. I am using a
> >> >> > Canon
> >> >> > ZR830, Windows XP, Service Pack 3. All drivers are updated.
> >> >> >
> >> >> > Since the problem affects both programs and the camcorder and
> >> >> > firewire
> >> >> > port
> >> >> > are "working properly" according to device manager, I believe the
> >> >> > problem
> >> >> > is
> >> >> > with XP.
> >> >> >
> >> >> > Nobody over inthe Movie Maker forum or any other boards seems to
> >> >> > know
> >> >> > how
> >> >> > to
> >> >> > fix it. Is this an XP problem?
> >> >> >
> >> >> > Is there a way to get actual support for this product?
> >> >>
> >> >>
> >> >>
> >>
> >>
> >> Have you considered that your computer may not have enough physical
> >> resources to do what you want it to do?
> >>
> >> --
> >>
> >> Mike Hall - MVP Windows Experience
> >> http://msmvps.com/blogs/mikehall/
> >>
> >>
>
>
>

You might try DXDiag to verify the graphics card. Beyond that I'm
not really able to suggest any other solutions.
Click Start, Run (Type) Dxdiag [Enter]

"cynicalgirl" <(E-Mail Removed)> wrote in message
news:494A3BB5-3B77-43A0-B880-(E-Mail Removed)...
> Tried that, too, didn't work.
>
> "R. McCarty" wrote:
>
>> Based on your description I don't think SR would help. You might try
>> creating a new profile/user and see if either works in that fresh
>> profile.
>>
>> "cynicalgirl" <(E-Mail Removed)> wrote in message
>> news:18349DBA-457D-466E-B892-(E-Mail Removed)...
>> > What are the minimum requirements?
>> >
>> > I have 2 gig of memory, 24 gig free on the C drive, and 45 gig free on
>> > the
>> > external drive. I can't capture to either drive, even after
>> > defragging..
>> > I'm using firewire which appears to be "working properly" if device
>> > manger
>> > is correct. Have tried both firewire ports and replaced the cable
>> > anyway.
>> > I
>> > can't capture to either drive and am running Movie Maker with no other
>> > programs running and immediately after re-booting.
>> >
>> > I believe the requirements for WinDV would be less than Movie Maker
>> > since
>> > it
>> > is a more simple program. That doesn't work either.
>> >
>> > "Mike Hall - MVP" wrote:
>> >
>> >> "cynicalgirl" <(E-Mail Removed)> wrote in message
>> >> news:43825F69-78CF-4ACD-B510-(E-Mail Removed)...
>> >> > Movie Maker has never worked for me, I really don't understand what
>> >> > a
>> >> > system
>> >> > restore would do other than to put it back in a non-working state
>> >> > with
>> >> > a
>> >> > lower version of Firefox.
>> >> >
>> >> > The only time Movie Maker HAS worked, was once after I upgraded
>> >> > Firefox.
>> >> > It
>> >> > worked for an entire 6 minutes before it locked up, so I wouldn't
>> >> > even
>> >> > call
>> >> > that "working".
>> >> >
>> >> > Maybe if I do a system restore, then re-install Firefox every time I
>> >> > want
>> >> > to
>> >> > use Movie Maker, it might work. But it seems like a lot of work to
>> >> > do
>> >> > a
>> >> > fix
>> >> > that isn't even right....
>> >> >
>> >> > Maybe if someone could explain what happened when I upgraded
>> >> > Firefox,
>> >> > it
>> >> > might help me resolve the issue.
>> >> >
>> >> > "R. McCarty" wrote:
>> >> >
>> >> >> Is this a recent failure ( worked previously ) ? If so I'd first
>> >> >> approach
>> >> >> it
>> >> >> with a System Restore.
>> >> >>
>> >> >> Some times when things stop working the most likely cause is any
>> >> >> recent
>> >> >> updates or patches applied to the system. Updates can and do cause
>> >> >> things to stop working. The key is to know what else might need a
>> >> >> patch
>> >> >> to get everything functioning again.
>> >> >>
>> >> >> "cynicalgirl" <(E-Mail Removed)> wrote in
>> >> >> message
>> >> >> news7F77737-AF6F-4F81-863A-(E-Mail Removed)...
>> >> >> >
>> >> >> > I can't capture video in either Movie Maker or WinDV. When I
>> >> >> > click
>> >> >> > on
>> >> >> > capture, it starts for about 3 seconds, then freezes. I am using
>> >> >> > a
>> >> >> > Canon
>> >> >> > ZR830, Windows XP, Service Pack 3. All drivers are updated.
>> >> >> >
>> >> >> > Since the problem affects both programs and the camcorder and
>> >> >> > firewire
>> >> >> > port
>> >> >> > are "working properly" according to device manager, I believe the
>> >> >> > problem
>> >> >> > is
>> >> >> > with XP.
>> >> >> >
>> >> >> > Nobody over inthe Movie Maker forum or any other boards seems to
>> >> >> > know
>> >> >> > how
>> >> >> > to
>> >> >> > fix it. Is this an XP problem?
>> >> >> >
>> >> >> > Is there a way to get actual support for this product?
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >> Have you considered that your computer may not have enough physical
>> >> resources to do what you want it to do?
>> >>
>> >> --
>> >>
>> >> Mike Hall - MVP Windows Experience
>> >> http://msmvps.com/blogs/mikehall/
>> >>
>> >>
>>
>>
>>

"cynicalgirl" wrote:

> Tried that, too, didn't work.
>
> "R. McCarty" wrote:
>
> > Based on your description I don't think SR would help. You might try
> > creating a new profile/user and see if either works in that fresh profile.
> >
> > "cynicalgirl" <(E-Mail Removed)> wrote in message
> > news:18349DBA-457D-466E-B892-(E-Mail Removed)...
> > > What are the minimum requirements?
> > >
> > > I have 2 gig of memory, 24 gig free on the C drive, and 45 gig free on the
> > > external drive. I can't capture to either drive, even after defragging..
> > > I'm using firewire which appears to be "working properly" if device
> > > manger
> > > is correct. Have tried both firewire ports and replaced the cable anyway.
> > > I
> > > can't capture to either drive and am running Movie Maker with no other
> > > programs running and immediately after re-booting.
> > >
> > > I believe the requirements for WinDV would be less than Movie Maker since
> > > it
> > > is a more simple program. That doesn't work either.
> > >
> > > "Mike Hall - MVP" wrote:
> > >
> > >> "cynicalgirl" <(E-Mail Removed)> wrote in message
> > >> news:43825F69-78CF-4ACD-B510-(E-Mail Removed)...
> > >> > Movie Maker has never worked for me, I really don't understand what a
> > >> > system
> > >> > restore would do other than to put it back in a non-working state with
> > >> > a
> > >> > lower version of Firefox.
> > >> >
> > >> > The only time Movie Maker HAS worked, was once after I upgraded
> > >> > Firefox.
> > >> > It
> > >> > worked for an entire 6 minutes before it locked up, so I wouldn't even
> > >> > call
> > >> > that "working".
> > >> >
> > >> > Maybe if I do a system restore, then re-install Firefox every time I
> > >> > want
> > >> > to
> > >> > use Movie Maker, it might work. But it seems like a lot of work to do
> > >> > a
> > >> > fix
> > >> > that isn't even right....
> > >> >
> > >> > Maybe if someone could explain what happened when I upgraded Firefox,
> > >> > it
> > >> > might help me resolve the issue.
> > >> >
> > >> > "R. McCarty" wrote:
> > >> >
> > >> >> Is this a recent failure ( worked previously ) ? If so I'd first
> > >> >> approach
> > >> >> it
> > >> >> with a System Restore.
> > >> >>
> > >> >> Some times when things stop working the most likely cause is any
> > >> >> recent
> > >> >> updates or patches applied to the system. Updates can and do cause
> > >> >> things to stop working. The key is to know what else might need a
> > >> >> patch
> > >> >> to get everything functioning again.
> > >> >>
> > >> >> "cynicalgirl" <(E-Mail Removed)> wrote in message
> > >> >> news7F77737-AF6F-4F81-863A-(E-Mail Removed)...
> > >> >> >
> > >> >> > I can't capture video in either Movie Maker or WinDV. When I click
> > >> >> > on
> > >> >> > capture, it starts for about 3 seconds, then freezes. I am using a
> > >> >> > Canon
> > >> >> > ZR830, Windows XP, Service Pack 3. All drivers are updated.
> > >> >> >
> > >> >> > Since the problem affects both programs and the camcorder and
> > >> >> > firewire
> > >> >> > port
> > >> >> > are "working properly" according to device manager, I believe the
> > >> >> > problem
> > >> >> > is
> > >> >> > with XP.
> > >> >> >
> > >> >> > Nobody over inthe Movie Maker forum or any other boards seems to
> > >> >> > know
> > >> >> > how
> > >> >> > to
> > >> >> > fix it. Is this an XP problem?
> > >> >> >
> > >> >> > Is there a way to get actual support for this product?
> > >> >>
> > >> >>
> > >> >>
> > >>
> > >>
> > >> Have you considered that your computer may not have enough physical
> > >> resources to do what you want it to do?
> > >>
> > >> --
> > >>
> > >> Mike Hall - MVP Windows Experience
> > >> http://msmvps.com/blogs/mikehall/
> > >>
> > >>
> >
> >
> >

Does the whole computer freeze and you have to reboot the machine by holding
the power button; or is it just the application that locks up and you can
exit the program with the computer still running? If the former, you may have
a hardware problem. Try testing the RAM with Memtest86.

On Jul 6, 2:22*pm, cynicalgirl <cynicalg...@discussions.microsoft.com>
wrote:
> I can't capture video in either Movie Maker *or WinDV. *When I click on
> capture, it starts for about 3 seconds, then freezes. *I am using a Canon
> ZR830, Windows XP, Service Pack 3. *All drivers are updated.
>
> Since the problem affects both programs and the camcorder *and firewireport
> are "working properly" according to device manager, I believe the problemis
> with XP.
>
> Nobody over inthe Movie Maker forum or any other boards seems to know howto
> fix it. *Is this an XP problem?
>
> Is there a way to get actual support for this product?

Do you have a working e-mail addy?