It may be that your hh.dat file has become corrupted. Open Windows Explorer
or My Computer, go to Tools>Folder Options>View tab and click in the radio
button beside "Show hidden files and folders". Now navigate to:
C:\Documents and Settings\<username>\Application Data\Microsoft\HTML Help
(if XP is on a drive other than the C: drive, change the drive letter
accordingly)
rename the hh.dat file to hh.old
When you next open Help, Windows will create a new hh.dat file
Regards,
--
Patti MacLeod
Microsoft MVP - Windows Shell/User
"Claudiakc" wrote:
> I tried this and it did not work. Would you know anything else that I can
> try or what else could possibly cause this and how I could resolve it?
>
> Thanks so much!
> --
> Claudia
>
>
> "Patti MacLeod" wrote:
>
> > Hi Claudiakc,
> >
> > Try downloading and running this fix, provided by Doug Knox:
> >
> > http://dougknox.com/xp/scripts_desc/fixwinxphelp.htm
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> >
> > "Claudiakc" wrote:
> >
> > > I cannot open my Help & Support files in Windows. Neither can I open any
> > > Help file in any of my programs. Also, I already tried going to "Services"
> > > and it says it is "Started" & "Automatic". When I click on help, it acts
> > > like its going to start but doesn't. I also tried System Restore but that
> > > didn't work either
> > >
> > > Thanks for your help
> > > --
> > > Claudia
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