Why can't I access the data on my slave drive after
reinstalling Windows XP on the master drive?

I just installed a new Western Digital hard drive and ran
into this problem - exactly as described in the Western
Digital trouble shooting page....which says..."This issue
is related to the operating system and is beyond the
basic level of support offered by Western Digital.
Because this is a Windows operating system issue, please
contact Microsoft for technical support on this issue
after verifying that you have installed and jumpered all
of your IDE devices correctly."

Any suggestions?

see http://support.microsoft.com/?kbid=308421



--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.


"Doug" <(E-Mail Removed)> wrote in
message news:7c3201c4953c$72a7ea40$(E-Mail Removed)...
| Why can't I access the data on my slave drive after
| reinstalling Windows XP on the master drive?
|
| I just installed a new Western Digital hard drive and ran
| into this problem - exactly as described in the Western
| Digital trouble shooting page....which says..."This issue
| is related to the operating system and is beyond the
| basic level of support offered by Western Digital.
| Because this is a Windows operating system issue, please
| contact Microsoft for technical support on this issue
| after verifying that you have installed and jumpered all
| of your IDE devices correctly."
|
| Any suggestions?

Does the drive show on Device Manager and Disk Management
but not in My Computer?

If so, this is a Roxio GoBack problem as described in
Microsoft's Knowledge Base
(http://support.microsoft.com/default.aspx?scid=kb;en-
us;330140&Product=winxp). I have this problem and I
haven't been able to find an answer anywhere.

On Tue, 7 Sep 2004 19:19:19 -0700, Eric wrote:

> If so, this is a Roxio GoBack problem as described in
> Microsoft's Knowledge Base
> (http://support.microsoft.com/default.aspx?scid=kb;en-
> us;330140&Product=winxp). I have this problem and I
> haven't been able to find an answer anywhere.

Eric, you need to remove the drive from GoBack's watchful eye. GoBack adds
some info to the partition that can only be bypassed or removed by the
GoBack software. Alternatively, the drive can be repartitioned and
formatted sans GoBack.

--
Sharon F
MS-MVP ~ Windows XP Shell/User

There is no GoBack software on this computer. Thanks for
the suggestion.

>-----Original Message-----
>On Tue, 7 Sep 2004 19:19:19 -0700, Eric wrote:
>
>> If so, this is a Roxio GoBack problem as described in
>> Microsoft's Knowledge Base
>> (http://support.microsoft.com/default.aspx?scid=kb;en-
>> us;330140&Product=winxp). I have this problem and I
>> haven't been able to find an answer anywhere.
>
>Eric, you need to remove the drive from GoBack's
watchful eye. GoBack adds
>some info to the partition that can only be bypassed or
removed by the
>GoBack software. Alternatively, the drive can be
repartitioned and
>formatted sans GoBack.
>
>--
>Sharon F
>MS-MVP ~ Windows XP Shell/User
>.
>>
Hi Sharon,
I just reinstalled GoBack and lo and behold, the missing
hard drive reappears. After searching everywhere for an
answer, the solution was as simple as reinstalling
GoBack, that's it (it is now Norton GoBack by the way,
not Roxio).

Just in case readers are wondering what happened to my
computer:

I have two physical hard drives, Windows XP was in C:,
the second was D: slave. I re-formatted C: and
reinstalled XP. After successful reinstallation, the
slave drive did not appear in My Computer, although it
was in Device Manager and Disk Management with no drive
letter. When I right-clicked the problem drive in Disk
Management, the only option available was "Delete
Partition..." I tried the command prompt using Diskpart
commands but that didn't work either.

What I should have done before reinstalling XP was
uninstall GoBack.

On Wed, 8 Sep 2004 23:02:49 -0700, (E-Mail Removed)
wrote:

> Hi Sharon,
> I just reinstalled GoBack and lo and behold, the missing
> hard drive reappears. After searching everywhere for an
> answer, the solution was as simple as reinstalling
> GoBack, that's it (it is now Norton GoBack by the way,
> not Roxio).
>
> Just in case readers are wondering what happened to my
> computer:
>
> I have two physical hard drives, Windows XP was in C:,
> the second was D: slave. I re-formatted C: and
> reinstalled XP. After successful reinstallation, the
> slave drive did not appear in My Computer, although it
> was in Device Manager and Disk Management with no drive
> letter. When I right-clicked the problem drive in Disk
> Management, the only option available was "Delete
> Partition..." I tried the command prompt using Diskpart
> commands but that didn't work either.
>
> What I should have done before reinstalling XP was
> uninstall GoBack.

Thanks for the reminder that GoBack belongs to Symantec these days. I must
have slipped into a time warp or something to bring up Roxio. We've seen
drives disappear because of GoBack's involvement before. I'm glad that the
mention of the product set you off in the right direction for getting this
fixed. Thanks for posting back and letting us know the details of how you
resolved the situation.

--
Sharon F
MS-MVP ~ Windows XP Shell/User