The Windows Fax and Scan does not seem to know which device is a scanner.

I have installed Windows Vista and the latest drivers from Canon ( 8400F
Scanner Driver Ver. 10.2.2.0a for Windows Vista) for the Canoscan 8400.
With the scanner powered on, selected "New Scan" and received the following
error message:

Windows Fax and Scan
---------------------------
No scanners were detected. If a scanner is installed, make sure that it is
powered on and connected to the computer, and then try again.
For information about adding or troubleshooting scanners, see Help and Support


In the Scanners and Cameras tool, the scanner appears and selecting
properties and running the "Test Scanner or Camera" resulted in:

---------------------------
Test Successful
---------------------------
Your imaging device successfully completed the diagnostic test.
---------------------------
OK
---------------------------

Still, Windows Fax and Scan does not recognize the scanner. Is there
something I need to do to get Windows Fax and Scan to recognize the scanner?

Any help or advice would be appreciated.

Bob
--
"We seem to be busy all the time but not really getting much done."

rcb005 wrote:
> The Windows Fax and Scan does not seem to know which device is a scanner.
>
> I have installed Windows Vista and the latest drivers from Canon ( 8400F
> Scanner Driver Ver. 10.2.2.0a for Windows Vista) for the Canoscan 8400.
> With the scanner powered on, selected "New Scan" and received the following
> error message:
>
> Windows Fax and Scan
> ---------------------------
> No scanners were detected. If a scanner is installed, make sure that it is
> powered on and connected to the computer, and then try again.
> For information about adding or troubleshooting scanners, see Help and Support
>
>
> In the Scanners and Cameras tool, the scanner appears and selecting
> properties and running the "Test Scanner or Camera" resulted in:
>
> ---------------------------
> Test Successful
> ---------------------------
> Your imaging device successfully completed the diagnostic test.
> ---------------------------
> OK
> ---------------------------
>
> Still, Windows Fax and Scan does not recognize the scanner. Is there
> something I need to do to get Windows Fax and Scan to recognize the scanner?
>
> Any help or advice would be appreciated.
>
> Bob

Since I use other Canon imaging software, my first thought is that Canon
has yet again failed to adequately test their Vista software/drivers.
Go to http://www.canonusa.com , select Support, find your scanner, and
check updates to the Vista software/drivers for your scanner.

Q

The driver version 10.2.2.0a is the latest canon has on their web site. I
did try re-installing but no luck.

--
"We seem to be busy all the time but not really getting much done."


"Quaoar" wrote:

> Since I use other Canon imaging software, my first thought is that Canon
> has yet again failed to adequately test their Vista software/drivers.
> Go to http://www.canonusa.com , select Support, find your scanner, and
> check updates to the Vista software/drivers for your scanner.
>
> Q
>

"rcb005" wrote:

> The driver version 10.2.2.0a is the latest canon has on their web site. I
> did try re-installing but no luck.
>
> --
> "We seem to be busy all the time but not really getting much done."
>
>
> "Quaoar" wrote:
>
> > Since I use other Canon imaging software, my first thought is that Canon
> > has yet again failed to adequately test their Vista software/drivers.
> > Go to http://www.canonusa.com , select Support, find your scanner, and
> > check updates to the Vista software/drivers for your scanner.
> >
> > Q
> > If U want the scanner to work the easy fix is to use any NON MS scanner program and the scanner works fine. Its not Canon's drivers its Vista.