Scott & Karen Sheridan wrote:
> we have windows xp home on our dell computer with dell
> photo premium expert. We connect the camera to computer
> via usb cable. The computer will not recognize the
> camera. we have tried downloading the driver etc & got
> it to work a couple times but it is unconsitant and now
> won't work at all again. Can anyone please help with
> this. Please e-mail asap to (E-Mail Removed).
> We have an older Compaq computer with Windows mellinium
> on it and that one works fine with the camera so we know
> it's not the camera or the usb cable, it's the damn
> windows xp. Please help. Thanks Karen & Scott
Typically, Canon cameras require their XP driver software to be
installed before the camera is connected for the first time. The
hardware manager in XP will go into never-never land if the camera is
connected before the Canon driver is installed. You will need to remove
the existing camera, reboot, install the driver, and then connect the
camera.
Connect the camera, turn it on if it does not turn on automatically. Go
to scanners and cameras, and if you see *any* camera there, remove it.
Open device manager, from the view menu select Show Hidden devices, open
each USB section and remove *any* cameras or mystery connection shown
there. Do nor remove the camera, shut down, then remove the camera.
Reboot. Install the driver without the camera attached. Reboot.
Connect the camera. It should now be properly recognized.
Q
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