My i950 came back with 7 orange flashes which Canon said was
servicing needed on the drip tray. I cleaned the sponge,
replaced it, then reset the drip tray counter. Now the
Status monitor shows the ink cartridges as full when one is
almost empty. Any ideas? Thanks....


¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬
To email go to my address and take out the dog ...

JimGC <(E-Mail Removed)> wrote:
>My i950 came back with 7 orange flashes which Canon said was
>servicing needed on the drip tray. I cleaned the sponge,
>replaced it, then reset the drip tray counter. Now the
>Status monitor shows the ink cartridges as full when one is
>almost empty. Any ideas? Thanks....
>
>
>¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬
>To email go to my address and take out the dog ...


When you reset the waste counter did you use option 3 on the service menu or
option 4 or both?
If you used option 3 at any time then you have reset the EEPROM which I believe
holds the ink level information for the printer....this will have resulted in
all ink cartridges showing full.
All you can do is replace the cartridges when they become very low (fortunately
you can see how much ink is left) and everything should then revert to normal.
Tony

Tony <> wrote:

>JimGC <(E-Mail Removed)> wrote:
>>My i950 came back with 7 orange flashes which Canon said was
>>servicing needed on the drip tray. I cleaned the sponge,
>>replaced it, then reset the drip tray counter. Now the
>>Status monitor shows the ink cartridges as full when one is
>>almost empty. Any ideas? Thanks....
>>
>>
>>¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬
>>To email go to my address and take out the dog ...
>
>
>When you reset the waste counter did you use option 3 on the service menu or
>option 4 or both?
>If you used option 3 at any time then you have reset the EEPROM which I believe
>holds the ink level information for the printer....this will have resulted in
>all ink cartridges showing full.
>All you can do is replace the cartridges when they become very low (fortunately
>you can see how much ink is left) and everything should then revert to normal.
>Tony

Thanks Tony.

I can't see anything like a service menu on the PC it's all
being done on the printer. I did have info to press 4 times
which I did then three. It all got a bit confused.

The problem is I AGAIN have had the 7 orange flashes
suggesting a waste counter problem which won't clear. I
suspect this is software more than anything else.

Any hints?
Thanks...

JimGC <(E-Mail Removed)> wrote:
>Tony <> wrote:
>
>>JimGC <(E-Mail Removed)> wrote:
>>>My i950 came back with 7 orange flashes which Canon said was
>>>servicing needed on the drip tray. I cleaned the sponge,
>>>replaced it, then reset the drip tray counter. Now the
>>>Status monitor shows the ink cartridges as full when one is
>>>almost empty. Any ideas? Thanks....
>>>
>>>
>>>¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬
>>>To email go to my address and take out the dog ...
>>
>>
>>When you reset the waste counter did you use option 3 on the service menu or
>>option 4 or both?
>>If you used option 3 at any time then you have reset the EEPROM which I
>>believe
>>holds the ink level information for the printer....this will have resulted in
>>all ink cartridges showing full.
>>All you can do is replace the cartridges when they become very low
>>(fortunately
>>you can see how much ink is left) and everything should then revert to normal.
>>Tony
>
>Thanks Tony.
>
>I can't see anything like a service menu on the PC it's all
>being done on the printer. I did have info to press 4 times
>which I did then three. It all got a bit confused.
>
>The problem is I AGAIN have had the 7 orange flashes
>suggesting a waste counter problem which won't clear. I
>suspect this is software more than anything else.
>
>Any hints?
>Thanks...

Ah I see. You cannot reset the waste counter from the PC, it has to be done
from the printer control panel.

This is the waste counter reset process.

1) With the printer power OFF, while pressing the Resume button, press the
Power button. (Do not release the power button.)
2) While pressing the Power button, release the Resume button, press the Resume
button again twice, and then release the Resume button and release the Power
button.
3) The green indicator flashes during initialization. When the indicator stops
flashing and remains on, press the Resume button 4 times. (The indicator
toggles between orange and green each time the Resume button is pressed and
should end up green for this function.) [Be sure that you press the Resume
button exactly 4 times in this step otherwise you will execute a different
function].
4) Press the Power button, and the green indicator will light, and the function
will be executed.
5) When the lights stop flashing (probably immediately, but there may be a
short delay) press the Power button once more to turn the printer off and to
exit service mode.

After this you should no longer get the 7 orange flashes but it does not
explain why one of the cartridges is being reported full when empty, maybe it
is in the cusp.....ie just about to indicate empty. As stated above, you can
monitor the cartridges visually and change each of them when there is no ink
left in the transparent portion of each cartridge (ignore the sponge filled
portion). It is important to not run the printer if the non sponge filled
portion of the cartridge is empty because this may cause head failure so you
may want to change each cartridge just before it is empty, maybe when there is
1mm of ink left in the bottom. After you have replaced each cartridge the
indicators should return to normal.

Let us know how you get on.
Tony

Tony IN DA BUSINESS wrote:

>JimGC <(E-Mail Removed)> wrote:
>
>
>>My i950 came back with 7 orange flashes which Canon said was
>>servicing needed on the drip tray. I cleaned the sponge,
>>replaced it, then reset the drip tray counter. Now the
>>Status monitor shows the ink cartridges as full when one is
>>almost empty. Any ideas? Thanks....
>>
>>
>>¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬
>>To email go to my address and take out the dog ...
>>
>>
>
>
>When you reset the waste counter did you use option 3 on the service menu or
>option 4 or both?
>If you used option 3 at any time then you have reset the EEPROM which I believe
>holds the ink level information for the printer....this will have resulted in
>all ink cartridges showing full.
>All you can do is replace the cartridges when they become very low (fortunately
>you can see how much ink is left) and everything should then revert to normal.
>Tony
>
>

Tony <> wrote:
>Let us know how you get on.
>Tony

Hi Tony,

I tried the process you described but could only get it to
work by removing the print head. After doing as your
suggested all looked well and I was then able to do a test
print that worked perfectly. However when I tried to print
an Excel spreadsheet, the printer started up but after a few
seconds the 7 orange flashes returned!

Doesn't look good, does it... ?!!
Thanks for your help,
Jim

JimGC wrote:

>Tony in da business <> wrote:
>
>
>>Let us know how you get on.
>>Tony
>>
>>
>
>Hi Tony, IN DA BUSINESS
>
>I tried the process you described but could only get it to
>work by removing the print head. After doing as your
>suggested all looked well and I was then able to do a test
>print that worked perfectly. However when I tried to print
>an Excel spreadsheet, the printer started up but after a few
>seconds the 7 orange flashes returned!
>
>Doesn't look good, does it... ?!!
>Thanks for your help,
>Jim
>
>

JimGC <(E-Mail Removed)> wrote:
>Tony <> wrote:
>>Let us know how you get on.
>>Tony
>
>Hi Tony,
>
>I tried the process you described but could only get it to
>work by removing the print head. After doing as your
>suggested all looked well and I was then able to do a test
>print that worked perfectly. However when I tried to print
>an Excel spreadsheet, the printer started up but after a few
>seconds the 7 orange flashes returned!
>
>Doesn't look good, does it... ?!!
>Thanks for your help,
>Jim

Jim
There are some things you can do.
Firstly when you open the Status Monitor from your PC, does it report an error
code (open the driver from control panel and open the status monitor with the
printer online and powered on and head installed, if no error code then try to
print from the PC and check the status monitor again)? If there is a code
please advise what it is.
Secondly, I am surprised that the procedure only worked with the printhead out,
some of the service mode options require the printhead to be present....however
try this----
Repeat the procedure as described previously but at step 3, press the Resume
button only twice (indicator should be green), this requires the printhead to
be installed and should print an EEPROM information sheet.
Check the waste ink counter setting on the printout, it should be very low
(probably 0 or close to 0), if it is not then the counter has not been reset
and I suggest you do an EEPROM reset...this is achieved by following the same
procedure again but at step 3 press the Resume button 3 times (indicator should
be orange). Make sure you complete all the steps in the procedure or nothing
will happen. You can check the counter again if you wish with another EEPROM
information sheet.
Try that.

If the last procedure works the printer will be set for "domestic" (ie USA) and
you may find some anomolies with the printer behaviour....if that occurs you
will need to set the printer to "overseas" this is achived as follows.
Repeat the previous procedure once more, at step 3 press the Resume button 5
times (indicator will be orange) and in step 4 press the Resume button once
after you press the Power button, then go to step 6.
You can check whether the destination (domestic or overseas) is correct by
taking an EEPROM information sheet.
Please advise.
If you cannot get the counter to reset after several tries I believe you have a
failed logic board which is bad news. However the error code I mentioned at the
beginning of this message may be critical before you come to that conclusion so
it is important to see if you can get that code.
Tony

Tony <> wrote:

>There are some things you can do.
>Firstly when you open the Status Monitor from your PC, does it report an error
>code (open the driver from control panel and open the status monitor with the
>printer online and powered on and head installed, if no error code then try to
>print from the PC and check the status monitor again)? If there is a code
>please advise what it is.
>Secondly, I am surprised that the procedure only worked with the printhead out,
>some of the service mode options require the printhead to be present....however
>try this----
>Repeat the procedure as described previously but at step 3, press the Resume
>button only twice (indicator should be green), this requires the printhead to
>be installed and should print an EEPROM information sheet.
>Check the waste ink counter setting on the printout, it should be very low
>(probably 0 or close to 0), if it is not then the counter has not been reset
>and I suggest you do an EEPROM reset...this is achieved by following the same
>procedure again but at step 3 press the Resume button 3 times (indicator should
>be orange). Make sure you complete all the steps in the procedure or nothing
>will happen. You can check the counter again if you wish with another EEPROM
>information sheet.
>Try that.
>
>If the last procedure works the printer will be set for "domestic" (ie USA) and
>you may find some anomolies with the printer behaviour....if that occurs you
>will need to set the printer to "overseas" this is achived as follows.
>Repeat the previous procedure once more, at step 3 press the Resume button 5
>times (indicator will be orange) and in step 4 press the Resume button once
>after you press the Power button, then go to step 6.
>You can check whether the destination (domestic or overseas) is correct by
>taking an EEPROM information sheet.
>Please advise.
>If you cannot get the counter to reset after several tries I believe you have a
>failed logic board which is bad news. However the error code I mentioned at the
>beginning of this message may be critical before you come to that conclusion so
>it is important to see if you can get that code.
>Tony

Hi Tony,

Thanks for all of that. I will give it a try. Meanwhile, I
Googled to this following website and noticed some
disturbing similarities to what is happening on my printer.
For example, for the first time, there has been black
bleeding to yellow. Also, the 18-24 months of light use
followed by a sudden failure, often of (as you suggest) the
logic board.

http://www.beginners.co.uk/shop/B000...o_Printer.html

As for the EEPROM information sheet, I did try that, but
nothing is produced except some light patterned ink. No
information at all.

Perhaps it's time to add my experience to those on the
website!

Cheers,
Jim

JimGC <(E-Mail Removed)> wrote:
>Tony <> wrote:
>
>>There are some things you can do.
>>Firstly when you open the Status Monitor from your PC, does it report an
>>error
>>code (open the driver from control panel and open the status monitor with the
>>printer online and powered on and head installed, if no error code then try
>>to
>>print from the PC and check the status monitor again)? If there is a code
>>please advise what it is.
>>Secondly, I am surprised that the procedure only worked with the printhead
>>out,
>>some of the service mode options require the printhead to be
>>present....however
>>try this----
>>Repeat the procedure as described previously but at step 3, press the Resume
>>button only twice (indicator should be green), this requires the printhead to
>>be installed and should print an EEPROM information sheet.
>>Check the waste ink counter setting on the printout, it should be very low
>>(probably 0 or close to 0), if it is not then the counter has not been reset
>>and I suggest you do an EEPROM reset...this is achieved by following the same
>>procedure again but at step 3 press the Resume button 3 times (indicator
>>should
>>be orange). Make sure you complete all the steps in the procedure or nothing
>>will happen. You can check the counter again if you wish with another EEPROM
>>information sheet.
>>Try that.
>>
>>If the last procedure works the printer will be set for "domestic" (ie USA)
>>and
>>you may find some anomolies with the printer behaviour....if that occurs you
>>will need to set the printer to "overseas" this is achived as follows.
>>Repeat the previous procedure once more, at step 3 press the Resume button 5
>>times (indicator will be orange) and in step 4 press the Resume button once
>>after you press the Power button, then go to step 6.
>>You can check whether the destination (domestic or overseas) is correct by
>>taking an EEPROM information sheet.
>>Please advise.
>>If you cannot get the counter to reset after several tries I believe you have
>>a
>>failed logic board which is bad news. However the error code I mentioned at
>>the
>>beginning of this message may be critical before you come to that conclusion
>>so
>>it is important to see if you can get that code.
>>Tony
>
>Hi Tony,
>
>Thanks for all of that. I will give it a try. Meanwhile, I
>Googled to this following website and noticed some
>disturbing similarities to what is happening on my printer.
>For example, for the first time, there has been black
>bleeding to yellow. Also, the 18-24 months of light use
>followed by a sudden failure, often of (as you suggest) the
>logic board.
>
>http://www.beginners.co.uk/shop/B000...o_Printer.html
>
>As for the EEPROM information sheet, I did try that, but
>nothing is produced except some light patterned ink. No
>information at all.
>
>Perhaps it's time to add my experience to those on the
>website!
>
>Cheers,
>Jim
Jim
Bugger....but well worth looking for the error code as it may confirm the cause
or otherwise.
Also the full EEPROM reset.
Tony