Hi, I bought ( via DELL ) my Canon Canoscan LIDE 30 Scanner around
December 25th of last year, and have had no problems with it until now.
When trying to scan something, I am getting this message: unable to
open twain source. please check connection then re-start toolbox. i
also get this message when using one othe arcsoft programs: there is a
twain error. maybe the device is not connected. I have checked all
connections ( I even tried a new USB cable ), and I have went through
all the trouble-shooting steps. I even downloaded & installed the most
recent driver for my scanner. What is my next step? If I can't fix it,
will Canon or DELL replace the scanner?
I submitted this several times today at the Canon website for customer
& technical support, but it is being sent back to me. Does anybody know
why, and how I can get hold of them? Thanks.
- Jamie

I have the exact same problem with my Canon Lide30. Canon has been no help at
all in getting the problem fixed. I downloaded a copy of VueScan at
http://www.hamrick.com and the VueScan runs the scanner better that the Canon
program did. I think you're probably find that VueScan is the only way to make
your Canon scanner work again. Canon Lide scanners suck and so does their
customer service. I'll never buy a Canon product again.

Hi,
Thanks, it did work.
Unfortunately, I can't afford to pay for the registration # to remove
the vuescan $ watermark.
But at least I know it's the fault of Canon's program, and not my own
fault ( PC, connection of cable, broken scanner, etc... ).
Thanks again.
- Jamie

"jamie" <(E-Mail Removed)> wrote:
> Unfortunately, I can't afford to pay for the registration # to remove
> the vuescan $ watermark.

How much would you be willing to pay, if you could only do reflective
scans and didn't get free upgrades?

I'm always interested in people's opinions on pricing. I've considered
a lower-priced version with only reflective scanning, but I'm not sure
if it wouldn't be too confusing.

Also, I've found that having three choices (Basic, Standard and Professional
Editions) resulted in lower overall revenues (for whatever reason), and
that when I switched to only two choices (Standard and Professional), the
total revenues went up.

Regards,
Ed Hamrick

On 3 Oct 2004 11:09:49 -0700, "jamie" <(E-Mail Removed)> wrote:

>Unfortunately, I can't afford to pay for the registration # to remove
>the vuescan $ watermark.

Removing the VueScan $ watermark without paying is elementary. ;-)

Seriously, though, to anyone tempted to ask... No, I'm not going to
explain how as that would be condoning stealing.

Don.

The scanner is OK - but reinstall the twain driver ( the scantoolbox) on
canon.com there is a removal tool.
I had the same on my
Lite20, ( Same software) and Windows XP with XP2

Flemming

"jamie" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi, I bought ( via DELL ) my Canon Canoscan LIDE 30 Scanner around
> December 25th of last year, and have had no problems with it until now.
> When trying to scan something, I am getting this message: unable to
> open twain source. please check connection then re-start toolbox. i
> also get this message when using one othe arcsoft programs: there is a
> twain error. maybe the device is not connected. I have checked all
> connections ( I even tried a new USB cable ), and I have went through
> all the trouble-shooting steps. I even downloaded & installed the most
> recent driver for my scanner. What is my next step? If I can't fix it,
> will Canon or DELL replace the scanner?
> I submitted this several times today at the Canon website for customer
> & technical support, but it is being sent back to me. Does anybody know
> why, and how I can get hold of them? Thanks.
> - Jamie
>